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Job DescriptionJob Description
Job Purpose
The Technical Product Specialist is responsible for various tasks that support the understanding and positioning of DNP products. Direct support of Customers, Marketing and the Quality departments including testing, evaluating DNP current and new products as well as competitive benchmarking
Job Duties
Perform product evaluations for customers to solve problems, assist with moving business from a competitor to DNP and validate performance of DNP products
Participate on customer calls to help overcome objections and barriers.
Perform product evaluations for label suppliers to validate performance of label materials and ensure that they understand DNP’s solution set & support their efforts to promote our products
Perform competitive ribbon testing & produce reports to identify potential product gaps & competitive advantages
Understand market compliance initiatives & work to ensure DNP’s formulations are marketed & sold appropriately
Foster relationships with regulatory agencies such as UL & CSA & maintain DNP’s listings
Develop & maintain relationships with printer OEMs and update printer database
Work with marketing to ensure application testing, compliance lists & item offerings are current
Coordinate & share compliance & other critical product analysis with other global DNP TTR locations
Serve as the primary contact for item setup process
Evaluate MTO/MTS status
Evaluate product sales and recommend adjustments to remote DC stocking levels
Manage product introductions and discontinuations with analysis and recommended actions/replacements and communication to sales team
Additional duties assigned by management
Supervisory Responsibilities
None
Qualifications
Education: Bachelor’s degree in science or a related field w/ a strong mechanical aptitude and 2+ years’ experience
Excellent communication skills including the ability to prepare written and oral reports
Proficiency in the use of MS office
Ability to operate standard analytical and laboratory test equipment
Demonstrated technical/mechanical troubleshooting skills
Ability to perform evaluation and quality assessments of raw materials
Highly organized and detail oriented
ERP data entry and retrieval experience, Epicor
The ability to follow written and verbal instructions.
Reasoning ability – the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work independently and take appropriate corrective action when minor problems arise.
Physical Demands
The employee is frequently required to talk or hear, sit, type, stand, and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds
Safety Requirements
Due to the nature of the work performed in this job, the employee is required to wear safety glasses and hearing protection (Coating) when spending time in Production areas.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com/en-us/.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on , , , , , protected veteran status, , , or other legally protected status.
Job Purpose
The Technical Product Specialist is responsible for various tasks that support the understanding and positioning of DNP products. Direct support of Customers, Marketing and the Quality departments including testing, evaluating DNP current and new products as well as competitive benchmarking
Job Duties
Perform product evaluations for customers to solve problems, assist with moving business from a competitor to DNP and validate performance of DNP products
Participate on customer calls to help overcome objections and barriers.
Perform product evaluations for label suppliers to validate performance of label materials and ensure that they understand DNP’s solution set & support their efforts to promote our products
Perform competitive ribbon testing & produce reports to identify potential product gaps & competitive advantages
Understand market compliance initiatives & work to ensure DNP’s formulations are marketed & sold appropriately
Foster relationships with regulatory agencies such as UL & CSA & maintain DNP’s listings
Develop & maintain relationships with printer OEMs and update printer database
Work with marketing to ensure application testing, compliance lists & item offerings are current
Coordinate & share compliance & other critical product analysis with other global DNP TTR locations
Serve as the primary contact for item setup process
Evaluate MTO/MTS status
Evaluate product sales and recommend adjustments to remote DC stocking levels
Manage product introductions and discontinuations with analysis and recommended actions/replacements and communication to sales team
Additional duties assigned by management
Supervisory Responsibilities
None
Qualifications
Education: Bachelor’s degree in science or a related field w/ a strong mechanical aptitude and 2+ years’ experience
Excellent communication skills including the ability to prepare written and oral reports
Proficiency in the use of MS office
Ability to operate standard analytical and laboratory test equipment
Demonstrated technical/mechanical troubleshooting skills
Ability to perform evaluation and quality assessments of raw materials
Highly organized and detail oriented
ERP data entry and retrieval experience, Epicor
The ability to follow written and verbal instructions.
Reasoning ability – the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work independently and take appropriate corrective action when minor problems arise.
Physical Demands
The employee is frequently required to talk or hear, sit, type, stand, and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds
Safety Requirements
Due to the nature of the work performed in this job, the employee is required to wear safety glasses and hearing protection (Coating) when spending time in Production areas.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com/en-us/.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on , , , , , protected veteran status, , , or other legally protected status.