Novartis Group Companies
Director, Reimbursement Insights & Analytics - NS
Novartis Group Companies, East Hanover, New Jersey, us, 07936
Overview
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the ED, Reimbursement Insights & Analytics, the Director, Reimbursement Insights & Analytics for Neuroscience plays a crucial role in providing insights and data-driven analytics to support Novartis Patient Support (NDS) Neuroscience Disease State Team and other IDS partners to help align with the Novartis mission to provide reimbursement support for patients and offices. This Director will lead a team of analysts directly supporting the NPS disease area teams and will help drive performance and shape the future of NPS. Additionally, this role will be a key core team member of the IDS POD for Neuroscience products and additional upcoming pods for other NS launches expected in the near future. This individual will work closely with NPS disease area leaders and be responsible for day-to-day program oversight with analytics solutions and insights. The role involves developing the analytics vision and roadmap and building an insights-driven team that integrates actionable data to inform a cross-functional team and improve patient support. The individual will be a member of NPS Core Program Teams (CPTs) and will partner with cross-functional teams including Patient Support Center, Product, enterprise strategy, vendor management and other near/offshore teams to ensure a seamless analytics experience for internal and external customers. The role will also partner with Payer analytics and Channel analytics functions within the Access & Reimbursement Insights and Analytics to build deeper functional insights and collaborate to create enhanced networked insights across NPS and Market Access. This position is located at the East Hanover, NJ site and will not be remote. Travel is required at 20% as defined by the business (domestic and/or international). Key Responsibilities
Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions for all product archetypes Define and oversee the implementation of an analytics roadmap for NPS disease-area CPTs that delivers reporting and analytics solutions for all collaborators Deliver program outcome measurements and help disease team leadership clearly understand program impact and make data-driven decisions Establish operational metrics, KPIs and power stats in partnership with data sources, and oversee the development of operations dashboards that provide insight into performance Data storytelling to build a compelling narrative based on complex data and analytics that help influence and advise key strategic decisions for leadership Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions Drive operational efficiency by creating root-cause analysis into programs and summarizing recommendations for program and operations leadership; coordinate with data vendors and analytics staff for timely delivery of reporting and analytics Translate business objectives and inquiries into insights and analytics solutions, including "gold-standard" measure definitions and templates Education and Qualifications
Education:
Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) Novartis seeks individuals with extensive experience in Reimbursement Insights and analytics with a focus on call center / Patient Support Center analytics within the pharmaceutical industry. This individual should have a proven track record of effectively deriving actionable insights and collaborating with stakeholders. A strong analytical background is essential, with the ability to leverage advanced analytical tools and market research to identify opportunities for enhancing market access and understanding customer needs. The candidate should be skilled in analyzing the implications of emerging policies and regulations on pricing models and profitability. Essential Requirements
Minimum 8+ years of analytics experience, with increasing responsibility Minimum 5+ years of reimbursement center operational analytics experience; experience in Patient service/reimbursement analytics, market access analytics, or related strategic analytics and management consulting is a plus Proven track record of supporting data-driven decision-making Results oriented with excellent communication and collaboration skills Management experience preferably within a matrix environment or as a second-line leader; ability to build, inspire, motivate, coach and develop a team Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems Demonstrated abilities to influence without authority, lead teams and develop relationships with senior leadership Compensation and Benefits
Novartis Compensation Summary:
The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. The final salary offered is determined based on factors like relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a generous time off package including vacation, personal days, holidays and other leaves. EEO and Accessibility
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations:
The Novartis Group of Companies are committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please email us.reasonableaccommodations@novartis.com and include the job requisition number in your message. Salary Range
$185,500.00 - $344,500.00 Skills Desired
Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic Marketing
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The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the ED, Reimbursement Insights & Analytics, the Director, Reimbursement Insights & Analytics for Neuroscience plays a crucial role in providing insights and data-driven analytics to support Novartis Patient Support (NDS) Neuroscience Disease State Team and other IDS partners to help align with the Novartis mission to provide reimbursement support for patients and offices. This Director will lead a team of analysts directly supporting the NPS disease area teams and will help drive performance and shape the future of NPS. Additionally, this role will be a key core team member of the IDS POD for Neuroscience products and additional upcoming pods for other NS launches expected in the near future. This individual will work closely with NPS disease area leaders and be responsible for day-to-day program oversight with analytics solutions and insights. The role involves developing the analytics vision and roadmap and building an insights-driven team that integrates actionable data to inform a cross-functional team and improve patient support. The individual will be a member of NPS Core Program Teams (CPTs) and will partner with cross-functional teams including Patient Support Center, Product, enterprise strategy, vendor management and other near/offshore teams to ensure a seamless analytics experience for internal and external customers. The role will also partner with Payer analytics and Channel analytics functions within the Access & Reimbursement Insights and Analytics to build deeper functional insights and collaborate to create enhanced networked insights across NPS and Market Access. This position is located at the East Hanover, NJ site and will not be remote. Travel is required at 20% as defined by the business (domestic and/or international). Key Responsibilities
Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions for all product archetypes Define and oversee the implementation of an analytics roadmap for NPS disease-area CPTs that delivers reporting and analytics solutions for all collaborators Deliver program outcome measurements and help disease team leadership clearly understand program impact and make data-driven decisions Establish operational metrics, KPIs and power stats in partnership with data sources, and oversee the development of operations dashboards that provide insight into performance Data storytelling to build a compelling narrative based on complex data and analytics that help influence and advise key strategic decisions for leadership Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions Drive operational efficiency by creating root-cause analysis into programs and summarizing recommendations for program and operations leadership; coordinate with data vendors and analytics staff for timely delivery of reporting and analytics Translate business objectives and inquiries into insights and analytics solutions, including "gold-standard" measure definitions and templates Education and Qualifications
Education:
Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA) Novartis seeks individuals with extensive experience in Reimbursement Insights and analytics with a focus on call center / Patient Support Center analytics within the pharmaceutical industry. This individual should have a proven track record of effectively deriving actionable insights and collaborating with stakeholders. A strong analytical background is essential, with the ability to leverage advanced analytical tools and market research to identify opportunities for enhancing market access and understanding customer needs. The candidate should be skilled in analyzing the implications of emerging policies and regulations on pricing models and profitability. Essential Requirements
Minimum 8+ years of analytics experience, with increasing responsibility Minimum 5+ years of reimbursement center operational analytics experience; experience in Patient service/reimbursement analytics, market access analytics, or related strategic analytics and management consulting is a plus Proven track record of supporting data-driven decision-making Results oriented with excellent communication and collaboration skills Management experience preferably within a matrix environment or as a second-line leader; ability to build, inspire, motivate, coach and develop a team Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems Demonstrated abilities to influence without authority, lead teams and develop relationships with senior leadership Compensation and Benefits
Novartis Compensation Summary:
The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. The final salary offered is determined based on factors like relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a generous time off package including vacation, personal days, holidays and other leaves. EEO and Accessibility
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations:
The Novartis Group of Companies are committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please email us.reasonableaccommodations@novartis.com and include the job requisition number in your message. Salary Range
$185,500.00 - $344,500.00 Skills Desired
Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic Marketing
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