Worldwide Golf Shops LLC
Overview
We’re looking for an experienced IT Operations Manager to lead and optimize daily IT operations across our retail, warehouse, and corporate environments. This role oversees a team of three IT professionals (both onsite and offsite) and ensures the reliability, responsiveness, and efficiency of our helpdesk systems. The ideal candidate has 5+ years of IT leadership experience with prior experience in retail or a similar multi-location environment (hospitality, restaurants, etc.) with strong POS skills. What We Offer
This is a full-time position offering M/D/V benefits, 401(k) matching, employer HSA contribution, and paid time off with increasing tiers. Opportunity for growth through exciting new projects and ongoing company expansion. With over 95 stores in 25+ states, and a growing ecommerce portfolio, Worldwide Golf is one of the largest golf companies in the nation. We have been in business for over 50 years and we are growing! Perks include a strong employee discount on merchandise. Collaborate closely with the Director of IT Operations, who has been with the company for 30+ years and is a strong mentor. Key Responsibilities
Point of Sale (POS) System
Support POS migration from Retail Pro to GK Oversee POS hardware and software lifecycle management, including rollout, configuration, and patching Lead POS implementation projects for new store locations Manage integrations between POS, payment processing, back-office systems, and network infrastructure Develop and document SOPs for store-level troubleshooting, system resets, and connectivity issues Monitor transaction reliability, system latency, and downtime reporting; partner with Finance/Store Ops to resolve POS-related discrepancies
Team Leadership & Scheduling
Supervise a team of three IT support staff across multiple locations and shifts Develop and maintain team schedules to ensure consistent coverage Mentor and train team members to deliver exceptional support and grow their careers at Worldwide Golf
Helpdesk Operations
Oversee L1, L2, and L3 support for store, warehouse, and corporate users Implement and manage helpdesk KPIs (response time, resolution rate, SLA compliance, etc.) Ensure timely ticket resolution, root cause analysis, and documentation of recurring issues
Process & Documentation
Build and maintain Standard Operating Procedures (SOPs) for all IT support and infrastructure processes Establish robust documentation practices to improve efficiency, consistency, and scalability Collaborate with technology, infrastructure, and store operations teams to align on system improvements and incident response protocols
Qualifications
5+ years in an IT leadership/managerial role Experience in retail or multi-location, brick-and-mortar environments (restaurant, hospitality, etc.) Strong experience with POS systems (GK experience is a plus, but not required) Proficient in helpdesk management software (HappyFox, ServiceNow, Jira, Zendesk, etc.) Strong background in building SOPs, documentation, and continuous improvement Bachelor’s degree in Computer Science or related field a plus, but not required Availability for a fully in-office schedule (40-45 hours per week) with occasional after-hours and weekend work *The pay range for this position is $80,000 - $130,000 per year. Individual starting rate within this range may depend on geography, experience, expertise, and education/training. Who We Are
The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands, including: Roger Dunn Golf Shops, Edwin Watts Golf, The Golf Mart, Golfers’ Warehouse, Van’s Golf Shops, Uinta Golf, Las Vegas Golf Superstore, Golfdom, Mike’s Golf Outlet, Golf and Ski Warehouse, Cool Clubs, Worldwidegolf.com, Globalgolf.com, Fairwaystyles.com, Getclubs.com.
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We’re looking for an experienced IT Operations Manager to lead and optimize daily IT operations across our retail, warehouse, and corporate environments. This role oversees a team of three IT professionals (both onsite and offsite) and ensures the reliability, responsiveness, and efficiency of our helpdesk systems. The ideal candidate has 5+ years of IT leadership experience with prior experience in retail or a similar multi-location environment (hospitality, restaurants, etc.) with strong POS skills. What We Offer
This is a full-time position offering M/D/V benefits, 401(k) matching, employer HSA contribution, and paid time off with increasing tiers. Opportunity for growth through exciting new projects and ongoing company expansion. With over 95 stores in 25+ states, and a growing ecommerce portfolio, Worldwide Golf is one of the largest golf companies in the nation. We have been in business for over 50 years and we are growing! Perks include a strong employee discount on merchandise. Collaborate closely with the Director of IT Operations, who has been with the company for 30+ years and is a strong mentor. Key Responsibilities
Point of Sale (POS) System
Support POS migration from Retail Pro to GK Oversee POS hardware and software lifecycle management, including rollout, configuration, and patching Lead POS implementation projects for new store locations Manage integrations between POS, payment processing, back-office systems, and network infrastructure Develop and document SOPs for store-level troubleshooting, system resets, and connectivity issues Monitor transaction reliability, system latency, and downtime reporting; partner with Finance/Store Ops to resolve POS-related discrepancies
Team Leadership & Scheduling
Supervise a team of three IT support staff across multiple locations and shifts Develop and maintain team schedules to ensure consistent coverage Mentor and train team members to deliver exceptional support and grow their careers at Worldwide Golf
Helpdesk Operations
Oversee L1, L2, and L3 support for store, warehouse, and corporate users Implement and manage helpdesk KPIs (response time, resolution rate, SLA compliance, etc.) Ensure timely ticket resolution, root cause analysis, and documentation of recurring issues
Process & Documentation
Build and maintain Standard Operating Procedures (SOPs) for all IT support and infrastructure processes Establish robust documentation practices to improve efficiency, consistency, and scalability Collaborate with technology, infrastructure, and store operations teams to align on system improvements and incident response protocols
Qualifications
5+ years in an IT leadership/managerial role Experience in retail or multi-location, brick-and-mortar environments (restaurant, hospitality, etc.) Strong experience with POS systems (GK experience is a plus, but not required) Proficient in helpdesk management software (HappyFox, ServiceNow, Jira, Zendesk, etc.) Strong background in building SOPs, documentation, and continuous improvement Bachelor’s degree in Computer Science or related field a plus, but not required Availability for a fully in-office schedule (40-45 hours per week) with occasional after-hours and weekend work *The pay range for this position is $80,000 - $130,000 per year. Individual starting rate within this range may depend on geography, experience, expertise, and education/training. Who We Are
The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands, including: Roger Dunn Golf Shops, Edwin Watts Golf, The Golf Mart, Golfers’ Warehouse, Van’s Golf Shops, Uinta Golf, Las Vegas Golf Superstore, Golfdom, Mike’s Golf Outlet, Golf and Ski Warehouse, Cool Clubs, Worldwidegolf.com, Globalgolf.com, Fairwaystyles.com, Getclubs.com.
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