ISACA
Overview
Who We Are We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate the following: Named one of the Most Promising Places to Work in Student Affairs by Diverse Magazine; Serving a highly diverse student body; Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering students’ social mobility; Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life. For more information about Student Affairs, please refer to the online materials. Required Qualifications (as evidenced by an attached resume): Bachelor's degree (foreign equivalent or higher). Three (3) years of full-time experience in a computing, technology, or IT support environment. Supervisory experience (student supervision may be considered). Preferred Qualifications: Advanced degree (foreign equivalent or higher). Experience in a higher education environment or a public institution. Experience managing information systems or technology projects. Experience with software development (front-end, back-end, or full-stack). Experience with extending or integrating with enterprise systems. Experience with web services, APIs, or other integration workflows. Experience with designing or using database management systems (DBMS) such as Oracle, MS SQL, PeopleSoft, or similar to ensuring efficient data storage, retrieval, and management. Experience using data from assessment or evaluation activities to improve outcomes. Brief Description of Duties: Primarily embedded in Student Health, Wellness and Prevention Services (SHWPS) and reporting to the Associate Director for Information Technology. The incumbent will serve as a co-lead, technical advisor, and system admin to senior leadership for technological solutions such as Medicat (Electronic Health Records System), Rcopia (e-Prescribing solution), QS1 (eRx and Pharmacy management), Symplicity CARE, Symplicity Accommodate, Fusion (Campus Recreation), SubItUp (student employment management), Acuity Scheduler (Zoom Pods scheduler), Navex -Policy Tech, Spruce Health (CAPS Athletics CRM), and other enterprise-level systems. Technical Support
Providing first and second tier daily support for all SHWPS IT needs. Leading and facilitating the incident management process, diagnosing root cause from problem identification to remediation. Assisting in the training and onboarding of new staff, including provisioning of hardware and software, and account access and permissions. Supporting systems analysis projects for the department, including feasibility studies, systems design recommendations, and service quality improvement. Analyzing, developing, and evaluating systems to determine the most effective solutions that meet client needs and project requirements. Engaging with clients to define, analyze, anticipate, and address system issues and needs, including hardware issues. Establishing standards for ticketing, workflow management, and troubleshooting. Creating and maintaining accurate documentation for systems and applications. Supporting inventory management including hardware tracking, asset lifecycle management, and software management to ensure efficient resource allocation, cost control, and compliance. Providing technical support for hardware-related issues for laptops, desktops, printers, scanners, and AV hardware/software as needed. Documenting solutions in the DoIT and SBMIT knowledge bases and ticketing systems. Image, install, configure, maintain and secure PCs, laptops and other devices on our domain; install, upgrade and patch operating systems (Windows, iOS, Android) on computers and devices. Deploy software upgrades across the network using deployment software; manage deployment to ensure appropriate devices receive updates. Troubleshoot and repair PCs, laptops, AV, and mobile devices and peripherals. Collaboration with Unit Leaders, Divisional and Campus Partners, and Key Stakeholders
Providing clear and accurate communication with staff, clients, and stakeholders to understand needs and provide project updates. Collaborating with Stony Brook Medicine IT, Division of Information Technology, Information Security, Client Support, and other IT leaders to develop projects, maintain best practices and policy compliance, ensure data accuracy, security, and privacy. Supporting senior stakeholders in information security training, technology downtime procedures, disaster recovery, and business continuity planning. Coordinating with vendors to resolve technical issues and system upgrades. Participating in IT projects as assigned. Providing updates to managers and technical guidance to coworkers; working from within the Help Desk system and updating tickets in a timely manner. Providing insight and testing on new hardware and software for future use. Supervision
Co-supervising IT support student technicians. Assisting with recruiting, training, and evaluating IT support student technicians. Coordinating IT support student technicians' scheduling, development, and tasking. Professional Development and Committee Involvement
Participating in opportunities that promote learning, growth, and development (classes, training, webinars, conferences, committees, etc.). Contributing to the Division of Student Affairs by attending and/or supporting events, activities, and programs outside of your department (campus-wide traditions, events, programs, etc.). Other duties or projects as assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times. Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for overtime. Minimum salary threshold must be met to maintain FLSA exemption. Salary : 80,000-90,000 plus 4,000 Location Pay = 84,000-94,000 Total Compensation. In addition, this position is eligible for 4000 UUP annual location pay, paid biweekly. Essential Position:
This has been designated as an essential position based on duties and functions. May be required to report to work during emergencies. For this position, we are unable to sponsor candidates for work visas. Resume/CV and cover letter should be included with the online application. Stony Brook University is committed to excellence in diversity and provides an inclusive learning and working environment. All qualified applicants will receive consideration without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at 631-632-6280 or visit OEA. For crime statistics see the online crime statistics page. Visit our WHY WORK HERE page to learn about the total rewards we offer. #LI-ES1
#J-18808-Ljbffr
Who We Are We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate the following: Named one of the Most Promising Places to Work in Student Affairs by Diverse Magazine; Serving a highly diverse student body; Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering students’ social mobility; Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life. For more information about Student Affairs, please refer to the online materials. Required Qualifications (as evidenced by an attached resume): Bachelor's degree (foreign equivalent or higher). Three (3) years of full-time experience in a computing, technology, or IT support environment. Supervisory experience (student supervision may be considered). Preferred Qualifications: Advanced degree (foreign equivalent or higher). Experience in a higher education environment or a public institution. Experience managing information systems or technology projects. Experience with software development (front-end, back-end, or full-stack). Experience with extending or integrating with enterprise systems. Experience with web services, APIs, or other integration workflows. Experience with designing or using database management systems (DBMS) such as Oracle, MS SQL, PeopleSoft, or similar to ensuring efficient data storage, retrieval, and management. Experience using data from assessment or evaluation activities to improve outcomes. Brief Description of Duties: Primarily embedded in Student Health, Wellness and Prevention Services (SHWPS) and reporting to the Associate Director for Information Technology. The incumbent will serve as a co-lead, technical advisor, and system admin to senior leadership for technological solutions such as Medicat (Electronic Health Records System), Rcopia (e-Prescribing solution), QS1 (eRx and Pharmacy management), Symplicity CARE, Symplicity Accommodate, Fusion (Campus Recreation), SubItUp (student employment management), Acuity Scheduler (Zoom Pods scheduler), Navex -Policy Tech, Spruce Health (CAPS Athletics CRM), and other enterprise-level systems. Technical Support
Providing first and second tier daily support for all SHWPS IT needs. Leading and facilitating the incident management process, diagnosing root cause from problem identification to remediation. Assisting in the training and onboarding of new staff, including provisioning of hardware and software, and account access and permissions. Supporting systems analysis projects for the department, including feasibility studies, systems design recommendations, and service quality improvement. Analyzing, developing, and evaluating systems to determine the most effective solutions that meet client needs and project requirements. Engaging with clients to define, analyze, anticipate, and address system issues and needs, including hardware issues. Establishing standards for ticketing, workflow management, and troubleshooting. Creating and maintaining accurate documentation for systems and applications. Supporting inventory management including hardware tracking, asset lifecycle management, and software management to ensure efficient resource allocation, cost control, and compliance. Providing technical support for hardware-related issues for laptops, desktops, printers, scanners, and AV hardware/software as needed. Documenting solutions in the DoIT and SBMIT knowledge bases and ticketing systems. Image, install, configure, maintain and secure PCs, laptops and other devices on our domain; install, upgrade and patch operating systems (Windows, iOS, Android) on computers and devices. Deploy software upgrades across the network using deployment software; manage deployment to ensure appropriate devices receive updates. Troubleshoot and repair PCs, laptops, AV, and mobile devices and peripherals. Collaboration with Unit Leaders, Divisional and Campus Partners, and Key Stakeholders
Providing clear and accurate communication with staff, clients, and stakeholders to understand needs and provide project updates. Collaborating with Stony Brook Medicine IT, Division of Information Technology, Information Security, Client Support, and other IT leaders to develop projects, maintain best practices and policy compliance, ensure data accuracy, security, and privacy. Supporting senior stakeholders in information security training, technology downtime procedures, disaster recovery, and business continuity planning. Coordinating with vendors to resolve technical issues and system upgrades. Participating in IT projects as assigned. Providing updates to managers and technical guidance to coworkers; working from within the Help Desk system and updating tickets in a timely manner. Providing insight and testing on new hardware and software for future use. Supervision
Co-supervising IT support student technicians. Assisting with recruiting, training, and evaluating IT support student technicians. Coordinating IT support student technicians' scheduling, development, and tasking. Professional Development and Committee Involvement
Participating in opportunities that promote learning, growth, and development (classes, training, webinars, conferences, committees, etc.). Contributing to the Division of Student Affairs by attending and/or supporting events, activities, and programs outside of your department (campus-wide traditions, events, programs, etc.). Other duties or projects as assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times. Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for overtime. Minimum salary threshold must be met to maintain FLSA exemption. Salary : 80,000-90,000 plus 4,000 Location Pay = 84,000-94,000 Total Compensation. In addition, this position is eligible for 4000 UUP annual location pay, paid biweekly. Essential Position:
This has been designated as an essential position based on duties and functions. May be required to report to work during emergencies. For this position, we are unable to sponsor candidates for work visas. Resume/CV and cover letter should be included with the online application. Stony Brook University is committed to excellence in diversity and provides an inclusive learning and working environment. All qualified applicants will receive consideration without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at 631-632-6280 or visit OEA. For crime statistics see the online crime statistics page. Visit our WHY WORK HERE page to learn about the total rewards we offer. #LI-ES1
#J-18808-Ljbffr