TEKsystems is hiring: Mortgage Customer Service Representative in Troy

We're Hiring! We are looking for dedicated Mortgage Customer Service Representatives to work at the following locations:

• Troy, Michigan
• Daytona, Florida

Job Details:

Job title: Mortgage Customer Service Representative

Placement: Contract to Hire

Work setting: Onsite training until released to Hybrid schedule

Pay: $17 per hour

Training Schedule: (30 days onsite)

Monday - Friday 9:30AM - 6:00PM

Post Training Work Shift: (Hybrid)

Shifts available

Monday - Friday 10:30AM - 7:00PM

Monday - Friday 11:30AM - 8:00PM

Hybrid schedule will depend on your performance, meeting adherence, quality and attendance.

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities:

• Handling 35-45 inbound calls per day (average call duration: 11-14 minutes)

• Assist borrowers, insurance agents and financial institutions with homeowners insurance inquiries

• Address payment and coverage questions

• Navigate multiple systems to research and document calls

• Ensure accurate and professional responses

• Apply problem-solving skills to resolve issues efficiently

Required Skills and Qualifications:

• GED or High School Diploma
• at least (1) year of recent Call Center experience
• Strong verbal and written communication
• Reliable internet connection for remote work
• Reliable transportation

Additional Skills & Qualifications Needed:

• Basic Computer Literacy (at least 70%)
• One Minute Typing Test (at least 35WPM)

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Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Oct 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.