SPECTRUM
Manager, Sales Operations- On Site, Stamford
SPECTRUM, Stamford, Connecticut, United States, 06925
Join to apply for the
Manager, Sales Operations- On Site, Stamford
role at
Spectrum 18 hours ago Be among the first 25 applicants Join to apply for the
Manager, Sales Operations- On Site, Stamford
role at
Spectrum This range is provided by Spectrum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $96,300.00/yr - $170,900.00/yr Job Summary
Want to apply Read all the information about this position below, then hit the apply button.
Provide operational support to multiple frontline sales channels. Collaborate with sales leaders to ensure understanding and adherence of sales and sales support policies and to address and resolve issues. Ensure adherence to Charter policies and processes, correct utilization of tools and systems, and accurate and complete information is captured and reflected in contracts and sales orders. Recommend changes to policies and establish procedures that affect Sales Operations. Ensure accuracy, speed and volume performance goals are met.
Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience, the agent experience and attain revenue goals. Serve as primary point of contact and subject matter expert for assigned sales positions/teams. Collaborate with sales leadership to ensure understanding of and compliance with sales policies and procedures. Identify and develop ways to enhance sales support. Collaborate with sales and service delivery teams to refine processes. Serve as subject matter expert to assist development and implementation of new products, processes and systems. Identify issues and drive resolution. Design and manage internal control procedures. Review and assess team performance. Develop and implement action plans to improve performance. Oversee the development of training material. Manage a portfolio of special projects, including data gathering, analysis, planning, presenting to senior department management, implementation, and post-implementation impact assessment. Take into account the impact of decisions on other departments. Assist with business plans and strategies. Perform other duties as requested.
Required Qualifications
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work independently
Demonstrated judgment, initiative and sense of urgency to accomplish job duties
Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment with multiple, sometimes shifting priorities
Effective interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and senior leadership team
Effective written and verbal communication skills
Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
Demonstrated ability to organize, direct and perform high-level supervisory duties in a manner conducive to full performance and high morale
Effective team player with proven ability to collaborate cross-functionally across organizations, disciplines, and geographies to accomplish business goals while achieving project deliverables against budget and milestones
Demonstrated understanding of community-building by establishing and maintaining productive, mutually-beneficial relationships
Demonstrated ability to anticipate company and department needs; to think strategically, act tactically, and solve problems quickly and independently
Demonstrated effective judgment in making decisions and solving problems
Demonstrated ability to manage multiple initiatives simultaneously and independently, from ideation through development and release
Demonstrated in-depth ability to analyzing data and qualitative information as a foundation to effectively evolve programs
Ability to translate and synthesize data and complex information into compelling narrative
Ability to make decisions and solve problems collaboratively while working under pressure
Ability to think creatively and able to develop out-of-the box solutions
Proficiency with personal computer and software applications, such as Microsoft Word, Excel, PowerPoint, Visio, Project
Knowledge of communication services: cable television, internet, phone and other advanced services
Advanced knowledge of sales tools, CRM platforms and billing systems, and other related software.
Knowledge and understanding of interrelationships and dependencies of sales, sales operations, service delivery, field operations and customer service supporting both coax- and fiber-based services
Knowledge and understanding of legal, regulatory, finance, and audit functions
Knowledge and understanding of sales and marketing strategies
Required Education
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Required Related Work Experience And Number Of Years
Operations experience – 5 years
Sales and CRM platform experience – 5 years
Billing platform experience (Agent OS, CSG) – 3 years
Sales operations tool experience (GIS) – 3 years
SharePoint experience – 1 years
Financial, accounting, and/or data analysis experience – 3 years
Business analysis and requirements writing experience – 2+ years
Sales or relationship-management experience – 3 years
Project management experience – 3 years
Leadership experience – 4 years
Management experience – 2 years
Telecommunications experience - 4 years
Preferred Education
Continuing education; some post-graduate classes
Preferred Related Work Experience And Number Of Years
Operations experience – 7 years
Sales or relationship-management experience – 5 years
Project management experience – 5 years
Leadership experience – 5 years
Management experience – 3 years
WORKING CONDITIONS
Office environment
Flexibility to work extended hours
15-20% travel
SOP500 2025-58149 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesTelecommunications Referrals increase your chances of interviewing at Spectrum by 2x Get notified about new Sales Operations Manager jobs in
Stamford, CT . Stamford, CT $135,300.00-$240,100.00 1 week ago Stamford, CT $84,000.00-$116,000.00 3 weeks ago Port Washington, NY $69,000.00-$137,000.00 6 days ago New Rochelle, NY $75,000.00-$85,000.00 1 month ago Hartsdale, NY $65,000.00-$75,000.00 1 month ago Territory Manager, PCIO - NYC/Long IslandManager Business Process Excellence – SAP S/4HANA Lead to Cash White Plains, NY $140,000.00-$160,000.00 3 weeks ago Huntington Station, NY $75,440.00-$125,695.00 3 weeks ago Hauppauge, NY $84,583.00-$138,958.00 1 month ago Stamford, CT $92,100.00-$152,000.00 1 week ago Regional Senior Manager, Client Services Port Chester, NY $120,000.00-$130,000.00 8 hours ago White Plains, NY $60,000.00-$76,000.00 2 weeks ago Yonkers, NY $65,000.00-$80,000.00 5 days ago White Plains, NY $75,000.00-$90,000.00 4 days ago E-Commerce Supervisor (In-Store Shopper) - Full TimeE-Commerce Supervisor (In-Store Shopper) - Full Time We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Sales Operations- On Site, Stamford
role at
Spectrum 18 hours ago Be among the first 25 applicants Join to apply for the
Manager, Sales Operations- On Site, Stamford
role at
Spectrum This range is provided by Spectrum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $96,300.00/yr - $170,900.00/yr Job Summary
Want to apply Read all the information about this position below, then hit the apply button.
Provide operational support to multiple frontline sales channels. Collaborate with sales leaders to ensure understanding and adherence of sales and sales support policies and to address and resolve issues. Ensure adherence to Charter policies and processes, correct utilization of tools and systems, and accurate and complete information is captured and reflected in contracts and sales orders. Recommend changes to policies and establish procedures that affect Sales Operations. Ensure accuracy, speed and volume performance goals are met.
Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience, the agent experience and attain revenue goals. Serve as primary point of contact and subject matter expert for assigned sales positions/teams. Collaborate with sales leadership to ensure understanding of and compliance with sales policies and procedures. Identify and develop ways to enhance sales support. Collaborate with sales and service delivery teams to refine processes. Serve as subject matter expert to assist development and implementation of new products, processes and systems. Identify issues and drive resolution. Design and manage internal control procedures. Review and assess team performance. Develop and implement action plans to improve performance. Oversee the development of training material. Manage a portfolio of special projects, including data gathering, analysis, planning, presenting to senior department management, implementation, and post-implementation impact assessment. Take into account the impact of decisions on other departments. Assist with business plans and strategies. Perform other duties as requested.
Required Qualifications
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work independently
Demonstrated judgment, initiative and sense of urgency to accomplish job duties
Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment with multiple, sometimes shifting priorities
Effective interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and senior leadership team
Effective written and verbal communication skills
Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
Demonstrated ability to organize, direct and perform high-level supervisory duties in a manner conducive to full performance and high morale
Effective team player with proven ability to collaborate cross-functionally across organizations, disciplines, and geographies to accomplish business goals while achieving project deliverables against budget and milestones
Demonstrated understanding of community-building by establishing and maintaining productive, mutually-beneficial relationships
Demonstrated ability to anticipate company and department needs; to think strategically, act tactically, and solve problems quickly and independently
Demonstrated effective judgment in making decisions and solving problems
Demonstrated ability to manage multiple initiatives simultaneously and independently, from ideation through development and release
Demonstrated in-depth ability to analyzing data and qualitative information as a foundation to effectively evolve programs
Ability to translate and synthesize data and complex information into compelling narrative
Ability to make decisions and solve problems collaboratively while working under pressure
Ability to think creatively and able to develop out-of-the box solutions
Proficiency with personal computer and software applications, such as Microsoft Word, Excel, PowerPoint, Visio, Project
Knowledge of communication services: cable television, internet, phone and other advanced services
Advanced knowledge of sales tools, CRM platforms and billing systems, and other related software.
Knowledge and understanding of interrelationships and dependencies of sales, sales operations, service delivery, field operations and customer service supporting both coax- and fiber-based services
Knowledge and understanding of legal, regulatory, finance, and audit functions
Knowledge and understanding of sales and marketing strategies
Required Education
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Required Related Work Experience And Number Of Years
Operations experience – 5 years
Sales and CRM platform experience – 5 years
Billing platform experience (Agent OS, CSG) – 3 years
Sales operations tool experience (GIS) – 3 years
SharePoint experience – 1 years
Financial, accounting, and/or data analysis experience – 3 years
Business analysis and requirements writing experience – 2+ years
Sales or relationship-management experience – 3 years
Project management experience – 3 years
Leadership experience – 4 years
Management experience – 2 years
Telecommunications experience - 4 years
Preferred Education
Continuing education; some post-graduate classes
Preferred Related Work Experience And Number Of Years
Operations experience – 7 years
Sales or relationship-management experience – 5 years
Project management experience – 5 years
Leadership experience – 5 years
Management experience – 3 years
WORKING CONDITIONS
Office environment
Flexibility to work extended hours
15-20% travel
SOP500 2025-58149 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesTelecommunications Referrals increase your chances of interviewing at Spectrum by 2x Get notified about new Sales Operations Manager jobs in
Stamford, CT . Stamford, CT $135,300.00-$240,100.00 1 week ago Stamford, CT $84,000.00-$116,000.00 3 weeks ago Port Washington, NY $69,000.00-$137,000.00 6 days ago New Rochelle, NY $75,000.00-$85,000.00 1 month ago Hartsdale, NY $65,000.00-$75,000.00 1 month ago Territory Manager, PCIO - NYC/Long IslandManager Business Process Excellence – SAP S/4HANA Lead to Cash White Plains, NY $140,000.00-$160,000.00 3 weeks ago Huntington Station, NY $75,440.00-$125,695.00 3 weeks ago Hauppauge, NY $84,583.00-$138,958.00 1 month ago Stamford, CT $92,100.00-$152,000.00 1 week ago Regional Senior Manager, Client Services Port Chester, NY $120,000.00-$130,000.00 8 hours ago White Plains, NY $60,000.00-$76,000.00 2 weeks ago Yonkers, NY $65,000.00-$80,000.00 5 days ago White Plains, NY $75,000.00-$90,000.00 4 days ago E-Commerce Supervisor (In-Store Shopper) - Full TimeE-Commerce Supervisor (In-Store Shopper) - Full Time We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr