Change Management Specialist, Amazon Logistics Job at Amazon in New York

Overview

Change Management Specialist, Amazon Logistics. Job ID: 3104758 | Amazon Commercial Services Pty Ltd. An exciting role for a Process Improvement Coordinator to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. This role will coordinate changes across all Delivery Station operations, provide teams with alignment and knowledge before change is approved, and monitor adoption after implementation. This role is based in a delivery station (Sydney, NSW) and will require travel within NSW. You will be comfortable with non-traditional shift patterns including nights and weekends.

Responsibilities

• Processing Change Request Intake and planning requests in Sprint Cycles
• Communicating with project owners and engaging with various stakeholder teams to ensure positive collaboration
• End-to-end coordination of change development and implementation by aligning content and deployment readiness
• Implementation of small changes in training content
• Supporting Operations/customers with up-to-date information on the change pipeline
• A day in the life (sample activities):
  • 8am: Start of the day at the Delivery Station during the critical morning load-out period
  • Review overnight operations reports and immediate process concerns
  • Check for urgent change requests needing immediate attention
  • 10: Core Work Block 1 (Workflows) – process new change requests, update sprint planning board, prepare for daily stakeholder meetings, review training content updates
  • 12n: Stakeholder management – daily stand-up with project owners, meetings with regional teams, follow-up on approvals and feedback, document outcomes
  • 2pm: Core Work Block 2 (Comms) – work on change implementation plans, update communication materials, review metrics
  • 3pm: End of the day – floor walks for feedback, discuss adoption with area managers, collect data, document observations and improvements

Basic Qualifications

• Experience in logistics
• Experience with data analysis

Preferred Qualifications

• Relevant understanding of operational processes and experience with standard work
• Relevant experience using data analysis to generate and explain metrics

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 9, 2025 (Updated 5 days ago)

Posted: October 7, 2025 (Updated 7 days ago)

Posted: September 2, 2025 (Updated 26 days ago)

Posted: August 8, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.