LANTERN COMMUNITY SERVICES, INC
Program Director - Liberty Plaza
LANTERN COMMUNITY SERVICES, INC, New York, New York, us, 10261
Status: Full-time, Mon-Fri. 9 am - 5 pm (hours may vary, you will be on call)
FLSA Classification: Exempt
Job Location: Jamaica, Queens
Salary: $85,000 - $95,000
Objective We are seeking a dynamic and experienced Shelter Director for our new men’s shelter. The position requires a demonstrated ability to manage social service programs serving individuals with mental health needs. The incumbent must possess skills in program design, operational oversight and evaluation of services, personnel management, budget development and control, and governmental relations within the homeless shelter system.
Essential Functions
Hiring, supervision and development of a shelter team with accountability for outcomes and compliance with Lantern and funder regulations.
Provide leadership, guidance, and supervision to all shelter staff to ensure accurate, timely completion of deliverables, targets, and benchmarks.
Conduct and document one-on-one supervision of direct reporting staff to assess and improve performance.
Identify staff training needs and organize onsite and offsite training opportunities for professional development.
Conduct staff performance evaluations and implement disciplinary actions as needed.
Oversee all aspects of the site’s operation including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and program and staff supplies.
Develop program content addressing clients' needs related to psychiatric stability, functional ability, independent living skills, and housing readiness.
Ensure implementation of all Lantern and DHS policies and procedures.
Ensure compliance with all regulatory agency standards.
Plan and organize program activities to maximize contract goals and performance targets. Plan, coordinate, and facilitate social/peer support.
Conduct regular staff meetings.
Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
Conduct periodic internal file reviews and implement QA measures to ensure quality service delivery to clients.
Connect with community leaders to build connections, gain support, and troubleshoot issues/concerns. Develop and maintain a Community Advisory Board.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment, and maintain an active Good Neighbor Policy.
Provide assistance and follow-up regarding critical incidents with clients.
Assess serious incidents, review the appropriateness of incident management and make corrections as needed.
Ensure appropriate staff coverage at all times including emergencies, severe weather, and disaster situations.
Required Qualifications
MSW/MHC/MFT/MPH/MPA degree from an accredited school (licensure required within one year of employment).
Minimum five years of shelter experience.
Minimum two years of supervisory experience specifically in DHS shelter settings.
Preferred: Clinical license and experience managing funder relationships and requirements.
Bilingual (English/Spanish) is a plus.
Creative problem-solver who takes initiative.
Effective leader who engages, inspires, coordinates, and manages team.
Ability to manage competing priorities; highly effective in crisis intervention strategies; values teaching and team professional development.
Able to work independently and as part of a team.
Experience with electronic case management systems and data-driven service provision.
Excellent computer skills, Microsoft Suite, Excel, comfortable with databases like CARES.
Mental health, chronic health conditions, and substance use knowledge.
Preferred Qualifications
Mental health, chronic health conditions, and substance use knowledge.
Experience working with families.
Work Environment This job operates in a shelter environment and works with a population experiencing mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands Regularly required to stand, walk, sit, stoop, climb stairs, kneel; use hands to type and handle items; talk and hear; occasionally lift up to 10 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.
Other Duties Duties, responsibilities, and activities may change at any time with or without notice.
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FLSA Classification: Exempt
Job Location: Jamaica, Queens
Salary: $85,000 - $95,000
Objective We are seeking a dynamic and experienced Shelter Director for our new men’s shelter. The position requires a demonstrated ability to manage social service programs serving individuals with mental health needs. The incumbent must possess skills in program design, operational oversight and evaluation of services, personnel management, budget development and control, and governmental relations within the homeless shelter system.
Essential Functions
Hiring, supervision and development of a shelter team with accountability for outcomes and compliance with Lantern and funder regulations.
Provide leadership, guidance, and supervision to all shelter staff to ensure accurate, timely completion of deliverables, targets, and benchmarks.
Conduct and document one-on-one supervision of direct reporting staff to assess and improve performance.
Identify staff training needs and organize onsite and offsite training opportunities for professional development.
Conduct staff performance evaluations and implement disciplinary actions as needed.
Oversee all aspects of the site’s operation including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and program and staff supplies.
Develop program content addressing clients' needs related to psychiatric stability, functional ability, independent living skills, and housing readiness.
Ensure implementation of all Lantern and DHS policies and procedures.
Ensure compliance with all regulatory agency standards.
Plan and organize program activities to maximize contract goals and performance targets. Plan, coordinate, and facilitate social/peer support.
Conduct regular staff meetings.
Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
Conduct periodic internal file reviews and implement QA measures to ensure quality service delivery to clients.
Connect with community leaders to build connections, gain support, and troubleshoot issues/concerns. Develop and maintain a Community Advisory Board.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment, and maintain an active Good Neighbor Policy.
Provide assistance and follow-up regarding critical incidents with clients.
Assess serious incidents, review the appropriateness of incident management and make corrections as needed.
Ensure appropriate staff coverage at all times including emergencies, severe weather, and disaster situations.
Required Qualifications
MSW/MHC/MFT/MPH/MPA degree from an accredited school (licensure required within one year of employment).
Minimum five years of shelter experience.
Minimum two years of supervisory experience specifically in DHS shelter settings.
Preferred: Clinical license and experience managing funder relationships and requirements.
Bilingual (English/Spanish) is a plus.
Creative problem-solver who takes initiative.
Effective leader who engages, inspires, coordinates, and manages team.
Ability to manage competing priorities; highly effective in crisis intervention strategies; values teaching and team professional development.
Able to work independently and as part of a team.
Experience with electronic case management systems and data-driven service provision.
Excellent computer skills, Microsoft Suite, Excel, comfortable with databases like CARES.
Mental health, chronic health conditions, and substance use knowledge.
Preferred Qualifications
Mental health, chronic health conditions, and substance use knowledge.
Experience working with families.
Work Environment This job operates in a shelter environment and works with a population experiencing mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands Regularly required to stand, walk, sit, stoop, climb stairs, kneel; use hands to type and handle items; talk and hear; occasionally lift up to 10 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.
Other Duties Duties, responsibilities, and activities may change at any time with or without notice.
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