The Fairmont Hotel
Overview
Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be who you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart
— Join us and become a Heartist.
Job Description Assistant Outlets Manager
Primarily responsible for planning short- and long-term and day-to-day operations of the outlet including payroll, scheduling, achievement of sales targets, cost controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the All-Day dining restaurant, Lobby Bar and In-Room Dining, and to lead colleagues to a common goal for the guest, colleague, owner and brand awareness.
What is in it for you:
Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay: $45,000-$65,000 per annum
RESPONSIBILITIES
Ensure smooth operation of the outlets
Supervise Restaurant colleagues including the sales and costs of the day-to-day operation
Ensure service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
Establish and maintain effective employee relations, monitor proper staffing levels and labor productivity
Control stock for daily use in Restaurant to ensure service levels are met
Contribute to daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
Deliver excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
Motivate, lead, coach and monitor the performance of all team members
Participate in the training and coaching of new and existing team members
Act as a liaison between the Kitchen, Lobby Lounge and the floor
Actively participate in the hotel's environmental program
Be Health & Safety conscious and actively involved in maintaining a safe work environment
Assist in the development and implementation of Food & Beverage promotions
Complete assigned projects as side duties as required
Qualifications
Previous supervisory experience in a hotel restaurant
Passion for guest service
Proven leadership skills, including coaching and training abilities and strong motivational skills
Problem solving & decision making skills
Excellent interpersonal & communication skills, team player attitude
Analytical and detail-oriented
Product knowledge, including a thorough working knowledge of culinary, wines and other beverages
Versatility, flexibility and stress management skills
Degree/Diploma in Hotel or F&B Management an asset
Computer skills (Excel, MS Office software and Micros preferred)
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart
— Join us and become a Heartist.
Job Description Assistant Outlets Manager
Primarily responsible for planning short- and long-term and day-to-day operations of the outlet including payroll, scheduling, achievement of sales targets, cost controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the All-Day dining restaurant, Lobby Bar and In-Room Dining, and to lead colleagues to a common goal for the guest, colleague, owner and brand awareness.
What is in it for you:
Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay: $45,000-$65,000 per annum
RESPONSIBILITIES
Ensure smooth operation of the outlets
Supervise Restaurant colleagues including the sales and costs of the day-to-day operation
Ensure service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
Establish and maintain effective employee relations, monitor proper staffing levels and labor productivity
Control stock for daily use in Restaurant to ensure service levels are met
Contribute to daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
Deliver excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
Motivate, lead, coach and monitor the performance of all team members
Participate in the training and coaching of new and existing team members
Act as a liaison between the Kitchen, Lobby Lounge and the floor
Actively participate in the hotel's environmental program
Be Health & Safety conscious and actively involved in maintaining a safe work environment
Assist in the development and implementation of Food & Beverage promotions
Complete assigned projects as side duties as required
Qualifications
Previous supervisory experience in a hotel restaurant
Passion for guest service
Proven leadership skills, including coaching and training abilities and strong motivational skills
Problem solving & decision making skills
Excellent interpersonal & communication skills, team player attitude
Analytical and detail-oriented
Product knowledge, including a thorough working knowledge of culinary, wines and other beverages
Versatility, flexibility and stress management skills
Degree/Diploma in Hotel or F&B Management an asset
Computer skills (Excel, MS Office software and Micros preferred)
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr