Goodwin
Overview
Join Goodwin’s Global Operations Team as Director of Talent Acquisition & Operations. This role focuses on overseeing administrative support and office operations across all Goodwin locations, with an emphasis on transforming administrative services, establishing standardized processes, and delivering enhanced service standards aligned with the firm’s strategy. What You Will Do
Transformation
Assess the firm’s administrative services and identify opportunities for transformation and right-sourcing. Define and execute a transformation roadmap for administrative services aligned to the firm’s business strategy. Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions. Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations. Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services. Facilitate collaboration across the firm to deliver a seamless and coordinated client experience. Define KPIs and success measures, track progress, and report outcomes to senior leadership. Leadership
Build a high-performing and cohesive function and team that delivers a unified firm-wide experience while respecting regional and local differences. Lead and manage the firm’s Office Administrators in all offices, including recruitment, integration, development, management, and coaching of the team. Manage the overall relationship with third-party service providers in areas such as Mail/Copy, Document & Production, Administrative Support, Reception, Hospitality/Concierge and Records. Oversee procurement and vendor management to ensure alignment with business needs and SLAs. Hospitality/Concierge and Records
Procurement of services, contract negotiation and compliance; ensure services align with business needs and policies, and SLAs are met. Engage in regular service assessments with vendors and internal clients. Lead vendor contract evaluations and recommend renewals, modifications, or terminations to executive leadership; coordinate with stakeholders to align with objectives. Ensure high-quality administrative support for partners, senior leaders, and timekeepers. Develop and manage the Administration budget and oversee OAs to ensure compliance. Partner with Real Estate & Facilities to maintain first-class office space across Goodwin offices. Serve on the firm’s Crisis Management Steering Committee for Administration-related continuity planning and response readiness. Own and guide Contracts Lifecycle Management (CLM) system, liaising with vendors and overseeing procurement workflows for efficiency and compliance. Real Estate & Facilities
Work with the Managing Director, Real Estate & Facilities to oversee space management, landlord/tenant relationships, lease negotiations, and space planning. Collaborate to ensure seamless partnerships for office relocations and redesigns. Who You Are
Bachelor’s degree required; advanced management or business degree preferred. 7+ years at a senior leadership level in administrative services, facilities, and/or operations. Experience in a law firm or professional/financial services environment preferred. PMI, CMP, or related project management certification a plus. Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization. Deep knowledge of right-sourcing and modern service delivery models. Strong business and financial acumen, including budgeting, forecasting, and financial analysis. Demonstrated ability to drive large-scale transformation and innovation. Exceptional communication, influence, and leadership skills with a track record of inspiring diverse teams. Ability to redefine administrative services delivery in a dynamic industry. Expertise in process optimization to improve efficiency and reduce costs. Understanding of applicable legal regulations and compliance requirements. Commitment to ethics and integrity. Proficiency with standard business applications and ability to quickly learn new technology and tools. Periodic travel to firm offices as needed. Hybrid work environment is standard for firm culture. Benefits And More
Flexible work arrangements and hybrid schedule Health, dental, and vision insurance Life and disability insurance Retirement and savings plan Back-up child and adult care Paid vacation, sick time, and holidays Professional development and career advancement opportunities Employee recognition and wellness programs Employee discounts and perks Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department at 617-570-1800. For accommodations in the UK or Germany, please email the Recruiting Department. This position is eligible for overtime: No. The target salary range varies by location and is commensurate with experience: $285,000.00 - $350,000.00
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Join Goodwin’s Global Operations Team as Director of Talent Acquisition & Operations. This role focuses on overseeing administrative support and office operations across all Goodwin locations, with an emphasis on transforming administrative services, establishing standardized processes, and delivering enhanced service standards aligned with the firm’s strategy. What You Will Do
Transformation
Assess the firm’s administrative services and identify opportunities for transformation and right-sourcing. Define and execute a transformation roadmap for administrative services aligned to the firm’s business strategy. Build and execute agile project approaches for process optimization, technology enablement, and operational improvements across administrative services functions. Collaborate with all GO Team functions to ensure alignment and integration of administrative support and services across business units and locations. Foster a culture of agility — enabling rapid decision-making, iterative improvements, and adaptive execution across administrative services. Facilitate collaboration across the firm to deliver a seamless and coordinated client experience. Define KPIs and success measures, track progress, and report outcomes to senior leadership. Leadership
Build a high-performing and cohesive function and team that delivers a unified firm-wide experience while respecting regional and local differences. Lead and manage the firm’s Office Administrators in all offices, including recruitment, integration, development, management, and coaching of the team. Manage the overall relationship with third-party service providers in areas such as Mail/Copy, Document & Production, Administrative Support, Reception, Hospitality/Concierge and Records. Oversee procurement and vendor management to ensure alignment with business needs and SLAs. Hospitality/Concierge and Records
Procurement of services, contract negotiation and compliance; ensure services align with business needs and policies, and SLAs are met. Engage in regular service assessments with vendors and internal clients. Lead vendor contract evaluations and recommend renewals, modifications, or terminations to executive leadership; coordinate with stakeholders to align with objectives. Ensure high-quality administrative support for partners, senior leaders, and timekeepers. Develop and manage the Administration budget and oversee OAs to ensure compliance. Partner with Real Estate & Facilities to maintain first-class office space across Goodwin offices. Serve on the firm’s Crisis Management Steering Committee for Administration-related continuity planning and response readiness. Own and guide Contracts Lifecycle Management (CLM) system, liaising with vendors and overseeing procurement workflows for efficiency and compliance. Real Estate & Facilities
Work with the Managing Director, Real Estate & Facilities to oversee space management, landlord/tenant relationships, lease negotiations, and space planning. Collaborate to ensure seamless partnerships for office relocations and redesigns. Who You Are
Bachelor’s degree required; advanced management or business degree preferred. 7+ years at a senior leadership level in administrative services, facilities, and/or operations. Experience in a law firm or professional/financial services environment preferred. PMI, CMP, or related project management certification a plus. Proven success leading multi-disciplinary teams within a law firm, corporate legal department, or professional services organization. Deep knowledge of right-sourcing and modern service delivery models. Strong business and financial acumen, including budgeting, forecasting, and financial analysis. Demonstrated ability to drive large-scale transformation and innovation. Exceptional communication, influence, and leadership skills with a track record of inspiring diverse teams. Ability to redefine administrative services delivery in a dynamic industry. Expertise in process optimization to improve efficiency and reduce costs. Understanding of applicable legal regulations and compliance requirements. Commitment to ethics and integrity. Proficiency with standard business applications and ability to quickly learn new technology and tools. Periodic travel to firm offices as needed. Hybrid work environment is standard for firm culture. Benefits And More
Flexible work arrangements and hybrid schedule Health, dental, and vision insurance Life and disability insurance Retirement and savings plan Back-up child and adult care Paid vacation, sick time, and holidays Professional development and career advancement opportunities Employee recognition and wellness programs Employee discounts and perks Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department at 617-570-1800. For accommodations in the UK or Germany, please email the Recruiting Department. This position is eligible for overtime: No. The target salary range varies by location and is commensurate with experience: $285,000.00 - $350,000.00
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