TEKsystems
Overview
Description Take inbound calls regarding property tax related questions. Outbound calls for follow up with customer. Goal 20-40 calls per day; lengthy calls. Will receive faxes and emails that will require research and sent to appropriate lender/clients. Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Calls get transferred over from lender. Ability to adapt to changes. Newer employees will work with about 3 lenders for calls. Use MSP and Blacknight application. Comfortable with escalation calls and ability to deescalate.
Responsibilities
Handle inbound calls regarding property tax questions. Make outbound follow-up calls to customers. Research and route faxes and emails to the appropriate lender/clients. Navigate and use multiple screens and 5–7 applications; access and switch between different lenders’ websites. Manage calls transferred from lenders and adapt to changes in processes or requirements. Support new employees by directing calls to approximately 3 lenders as needed. Utilize MSP and Blacknight applications as part of daily tasks. Escalate issues as required and demonstrate deescalation when appropriate.
Qualifications
Experience in mortgage, property tax, call center operations. Excel data entry and general customer support skills. Call center experience; tax or mortgage experience preferred. Bilingual abilities a plus (Spanish or Mandarin). Excel experience preferred. Experience level: Expert.
Compensation and Benefits
Pay range: $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) retirement plan; life insurance; short and long-term disability; Health Spending Account; transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Workplace Type: Hybrid position in Pomona, CA.
Application Deadline: This position is anticipated to close on Oct 13, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Description Take inbound calls regarding property tax related questions. Outbound calls for follow up with customer. Goal 20-40 calls per day; lengthy calls. Will receive faxes and emails that will require research and sent to appropriate lender/clients. Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Calls get transferred over from lender. Ability to adapt to changes. Newer employees will work with about 3 lenders for calls. Use MSP and Blacknight application. Comfortable with escalation calls and ability to deescalate.
Responsibilities
Handle inbound calls regarding property tax questions. Make outbound follow-up calls to customers. Research and route faxes and emails to the appropriate lender/clients. Navigate and use multiple screens and 5–7 applications; access and switch between different lenders’ websites. Manage calls transferred from lenders and adapt to changes in processes or requirements. Support new employees by directing calls to approximately 3 lenders as needed. Utilize MSP and Blacknight applications as part of daily tasks. Escalate issues as required and demonstrate deescalation when appropriate.
Qualifications
Experience in mortgage, property tax, call center operations. Excel data entry and general customer support skills. Call center experience; tax or mortgage experience preferred. Bilingual abilities a plus (Spanish or Mandarin). Excel experience preferred. Experience level: Expert.
Compensation and Benefits
Pay range: $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) retirement plan; life insurance; short and long-term disability; Health Spending Account; transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Workplace Type: Hybrid position in Pomona, CA.
Application Deadline: This position is anticipated to close on Oct 13, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr