Iron Mountain
Digital Solutions Support Engineer
Iron Mountain, Iron Mountain, Michigan, United States, 49801
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.
Job Summary:
Kofax Capture Document Imaging Software Support Engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global sites. DS support Engineer engages with Scan operations staff across sites to diagnose, detect, and fix DS Systems technical issues restoring IT systems to steady state operations. Roles & Responsibilities:
Shall offer DS IT technical support services to imaging operations across the Global sites. Engage with document Imaging site managers and supervisors to resolve systems issues timely resulting in customer delight. Drive resolution for complex DS IT system issues with very high impact. Install Imaging server and client software, and configure all application components. Install and configure scanners of multiple make and models. Proactively manage and monitor document work queues across multiple sites. Liaise with product vendors to troubleshoot complex Imaging problems. Qualifications Required:
Graduate degree with experience offering IT support services for minimum 6 years with supporting experience. Should have a very good understanding of document imaging systems and Kofax Capture 9.0/10 or 11.0 Experience in working with different components of Document management systems such as Capture, Delivery & Storage would be an advantage. Experience in Installing, configuring, and troubleshooting document imaging scanners or Kofax capture Experience in working with distributed imaging systems. Candidate should possess strong analytical skills. Certifications in Document Imaging products or business would be an advantage Process certifications (i.e. ITIL v3) Ability to extend web applications to create dynamic user experiences leveraging HTML5, JavaScript, jQuery and/or AJAX Strong analytical and problem-solving abilities What we offer:
Be part of an ever-evolving global organization focused on transformation and innovation. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Global connectivity to learn from 26,000+ teammates across 52 countries. Be part of a winning team who embrace diversity, inclusion, and our differences. Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing. Category: Information Technology Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition:
J0092861
#J-18808-Ljbffr
Kofax Capture Document Imaging Software Support Engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global sites. DS support Engineer engages with Scan operations staff across sites to diagnose, detect, and fix DS Systems technical issues restoring IT systems to steady state operations. Roles & Responsibilities:
Shall offer DS IT technical support services to imaging operations across the Global sites. Engage with document Imaging site managers and supervisors to resolve systems issues timely resulting in customer delight. Drive resolution for complex DS IT system issues with very high impact. Install Imaging server and client software, and configure all application components. Install and configure scanners of multiple make and models. Proactively manage and monitor document work queues across multiple sites. Liaise with product vendors to troubleshoot complex Imaging problems. Qualifications Required:
Graduate degree with experience offering IT support services for minimum 6 years with supporting experience. Should have a very good understanding of document imaging systems and Kofax Capture 9.0/10 or 11.0 Experience in working with different components of Document management systems such as Capture, Delivery & Storage would be an advantage. Experience in Installing, configuring, and troubleshooting document imaging scanners or Kofax capture Experience in working with distributed imaging systems. Candidate should possess strong analytical skills. Certifications in Document Imaging products or business would be an advantage Process certifications (i.e. ITIL v3) Ability to extend web applications to create dynamic user experiences leveraging HTML5, JavaScript, jQuery and/or AJAX Strong analytical and problem-solving abilities What we offer:
Be part of an ever-evolving global organization focused on transformation and innovation. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Global connectivity to learn from 26,000+ teammates across 52 countries. Be part of a winning team who embrace diversity, inclusion, and our differences. Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing. Category: Information Technology Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition:
J0092861
#J-18808-Ljbffr