Bon Secours Mercy Health
Patient Service Representative/Prior Authorization-Physician Office-Gastroentero
Bon Secours Mercy Health, Norfolk, Virginia, United States, 23500
Company Overview
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
About Bon Secours Mercy Health Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Patient Services Representative – St. Francis Eastside Job Summary The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Processes patients in practice as they present for their appointments.
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
Records time indicators for lobby wait times.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED (required)
Experience
Prior experience in patient registration/healthcare (preferred)
Skills & Abilities Hard/Tech/Clinical Skills
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Soft/Interpersonal Skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
Training None
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
As a Bon Secours Mercy Health associate, you are part of a mission that matters. We support your well‑being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at recruitment@mercy.com.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi… please contact recruitment@mercy.com.
#J-18808-Ljbffr
About Bon Secours Mercy Health Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.
Patient Services Representative – St. Francis Eastside Job Summary The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Processes patients in practice as they present for their appointments.
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
Records time indicators for lobby wait times.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED (required)
Experience
Prior experience in patient registration/healthcare (preferred)
Skills & Abilities Hard/Tech/Clinical Skills
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Soft/Interpersonal Skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
Training None
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
As a Bon Secours Mercy Health associate, you are part of a mission that matters. We support your well‑being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at recruitment@mercy.com.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi… please contact recruitment@mercy.com.
#J-18808-Ljbffr