KeringBeauté Americas
CREED Operations Lead, Atlanta Boutique Phipps Plaza, GA
KeringBeauté Americas, Atlanta, Georgia, United States, 30383
Overview
POSITION: Operational Lead, The House of Creed REPORTS TO: General Manager, Atlanta Phipps Plaza LOCATION: Atlanta, GA FLSA: Non-Exempt Welcome to Kering Beauté – Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In June 2023, Kering Beauté announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic Aventus. This acquisition represents a major step for Kering Beauté. It perfectly complements Kering's existing portfolio and immediately gives Kering Beauté a significant presence. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Why Work With Us? We care about our team members, and we offer a competitive hourly rate of $24 - $30 hr, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more! Core Responsibilities
Manage returns, damages, and testers returns. Organize and upkeep of stockroom and stock placement within the boutique. Properly merchandise and implement visual directives, as well as oversee all window installations. Partner with our Retail Operations department for all work orders. Order office and collateral supplies. Lead physical inventory. Update and maintain boutique IT with support from Retail Operations and IT departments. Manage all customer shipments – outbound and returns. Champion and drive Customer Experience (CX) while being an example and upholding CX standards. Drive retail sales plan at the store level by exhibiting accountability for the Creed Sales Team and supporting the achievement of the sales plan in all designated stores in the market. Achieve personal sales goals by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager. Support and execute action plans based on market calendar to maximize sales, including presell launches and events in stores while partnering with ICP Managers. Drive sales by engaging with customers and building brand awareness. Accountable for event presell, goals and setup. Communicate / escalate all store, counter, product concerns to the ICP Manager or appropriate person. Responsible for opening and closing of boutique. Core Requirements
Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred. Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry. Excellent verbal & written communication skills; strong interpersonal skills. Possesses strong attention to detail, event planning and organizational skills to support business needs. Has good technical computer skills, keyboarding and knowledge of various reporting tools and systems. Flexible and adaptable to changing priorities with the ability and willingness to multi-task. Physical ability to move in store including kneeling, stooping, carrying, bending, twisting, etc.; ability to lift up to 25 lbs. Equal Opportunity Employer: Kering embraces diversity in all forms and is committed to creating an inclusive environment for all employees.
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POSITION: Operational Lead, The House of Creed REPORTS TO: General Manager, Atlanta Phipps Plaza LOCATION: Atlanta, GA FLSA: Non-Exempt Welcome to Kering Beauté – Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In June 2023, Kering Beauté announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic Aventus. This acquisition represents a major step for Kering Beauté. It perfectly complements Kering's existing portfolio and immediately gives Kering Beauté a significant presence. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Why Work With Us? We care about our team members, and we offer a competitive hourly rate of $24 - $30 hr, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more! Core Responsibilities
Manage returns, damages, and testers returns. Organize and upkeep of stockroom and stock placement within the boutique. Properly merchandise and implement visual directives, as well as oversee all window installations. Partner with our Retail Operations department for all work orders. Order office and collateral supplies. Lead physical inventory. Update and maintain boutique IT with support from Retail Operations and IT departments. Manage all customer shipments – outbound and returns. Champion and drive Customer Experience (CX) while being an example and upholding CX standards. Drive retail sales plan at the store level by exhibiting accountability for the Creed Sales Team and supporting the achievement of the sales plan in all designated stores in the market. Achieve personal sales goals by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager. Support and execute action plans based on market calendar to maximize sales, including presell launches and events in stores while partnering with ICP Managers. Drive sales by engaging with customers and building brand awareness. Accountable for event presell, goals and setup. Communicate / escalate all store, counter, product concerns to the ICP Manager or appropriate person. Responsible for opening and closing of boutique. Core Requirements
Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred. Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry. Excellent verbal & written communication skills; strong interpersonal skills. Possesses strong attention to detail, event planning and organizational skills to support business needs. Has good technical computer skills, keyboarding and knowledge of various reporting tools and systems. Flexible and adaptable to changing priorities with the ability and willingness to multi-task. Physical ability to move in store including kneeling, stooping, carrying, bending, twisting, etc.; ability to lift up to 25 lbs. Equal Opportunity Employer: Kering embraces diversity in all forms and is committed to creating an inclusive environment for all employees.
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