Job Description
We are looking for a dedicated Receptionist/Administrative Assistant for a client in Richmond, Virginia. This role focuses on delivering exceptional customer service by fostering proactive communication, building strong client relationships, and creating a hospitality-driven workplace atmosphere. As a key part of the experience program, you will be instrumental in ensuring a seamless and engaging experience for both clients and service partners. This is a contract to hire opportunity!
Responsibilities:
• Manage various programs, including access badges for contractors, landlord building access cards, lost and found services, luggage storage, and quarterly inspections for art and meeting spaces.
• Collaborate with the conference services team and administrative staff to organize and support site events.
• Address and escalate issues related to building services such as janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels.
• Foster teamwork and cooperation with other service lines to ensure smooth operations.
• Contribute to projects and initiatives aimed at enhancing employee engagement, boosting productivity, reducing costs, mitigating risks, and creating value for the client.
• Perform additional responsibilities and tasks as assigned to support overall service delivery.
• High school diploma or equivalent qualification.• Minimum of 3 years of experience in hospitality, facility/property management operations, or commercial real estate.
• Outstanding customer service skills with a detail-oriented demeanor and a passion for hospitality.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven track record of initiative, integrity, and sound judgment.
• Strong interpersonal skills with a collaborative mindset.
• Excellent verbal and written communication skills, with the ability to communicate clearly and effectively.
• Proficiency in Google Suite, including Gmail, Sheets, and Docs.