Customer Service Representative Job at ProKatchers LLC in New York

Job Title : Customer Service Representative

Location : New York, NY 10004

Duration : 2+ months contract (Possible extension )

Education : High school degree

Shift Details : M-F schedule 9A-5P

Job Description:

• Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.

• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.

• They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.

• The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.