Customer Service Rep/ CSR/ Call Center Job at BCForward in Austin

BCforward is currently seeking a highly motivated Customer Service Rep/ CSR/ Call Center opportunity in Austin, TX!

Position Title: Customer Service Rep/ CSR/ Call Center

Location: Austin, TX

Anticipated Start Date: ASAP

Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 10+ months (possibility for an extension)

Job Type: FULL TIME (40hrs/week), CONTRACT, 100% Onsite

Pay Range: $20/hr

Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work shift: Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.

Job Description: 

Skills Description:

- Resumes must specifically state a recent minimum of six months’ contact center/call center experience in a verifiable high volume call center. Bilingual class (English and Spanish).

Would be nice to have skills:

- Microsoft Office experience

- Effective at multi-tasking

Job description:

Offering Description: Health

Process Description: Provider Network

Responsibilities:

·         This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.

·         Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs.

·         Transfers callers to other CallCenterunits as needed. Meets individual performance standards.

·         Performs other duties as may be assigned by management.

·         Attains and maintains strict required attendance and performance metrics.