JPMorgan Chase & Co.
Overview
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Infrastructure Platform (IP), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Responsibilities
Software Solution Execution: Develops and troubleshoots software solutions, employing innovative approaches to solve technical problems beyond conventional methods. Secure Code Creation: Produces secure, high-quality production code and maintains algorithms that synchronize with relevant systems. Architecture and Design Accountability: Creates architecture and design artifacts for complex applications, ensuring design constraints are met during software development. Data Analysis and Visualization: Gathers, analyzes, and visualizes data from large, diverse sets to continuously improve software applications and systems. Problem Identification and Improvement: Proactively identifies hidden problems and patterns in data, using insights to enhance coding hygiene and system architecture. Community Contribution: Engages in software engineering communities of practice, exploring new and emerging technologies, and fostering a culture of diversity, inclusion, and respect. Technical Expertise and Problem Solving: Applies technical knowledge to projects of moderate scope, focusing on improving data and systems at scale, and ensuring end-to-end application monitoring. Site Reliability and Automation: Champions site reliability practices, builds, supports, monitors, and automates web products on Private Cloud infrastructure, driving initiatives to enhance platform reliability. Collaboration and Service Level Management: Collaborates with team members and stakeholders to establish service level indicators, objectives, and error budgets, using data-driven analytics to improve service levels. Knowledge Sharing and Growth Support: Provides guidance, tools, and solutions to support firm growth, documents and shares knowledge within the organization, and works towards expertise in applications and platforms. Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. App Infra Design, Maintenance & Support: 6+ years of hands-on experience in app infra design, maintenance & support, testing, and ensuring operational stability, with proficiency in coding in one or more languages. Corporate Environment Experience: Skilled in developing, debugging, and maintaining code in large corporate settings using modern programming and database querying languages. Software Development Life Cycle Knowledge: Comprehensive understanding of the SDLC, agile methodologies, CI / CD, application resiliency, and security practices. Technical Discipline Proficiency: Demonstrated knowledge in technical areas such as cloud, AI, machine learning, and mobile applications, with formal training or certification in engineering / infrastructure disciplines. Infrastructure and Cloud Expertise: Strong knowledge of infrastructure disciplines, including hardware, networking, databases, and cloud technologies, with experience in operating and migrating across public and private clouds. Site Reliability Engineering (SRE) Experience: Proven experience as an SRE in complex, mission-critical applications, with deep proficiency in reliability, scalability, performance, and security best practices. Observability and Monitoring Skills: Expertise in observability, monitoring, alerting, and telemetry collection using tools like Cloudwatch, Grafana, Dynatrace, Prometheus, and Splunk. Programming Fluency: Proficiency in at least one programming language, such as Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, or .Net. Continuous Learning and Communication: Drive to self-educate and evaluate new technologies, with strong communication skills to mentor and educate others on site reliability principles and practices. Preferred qualifications, capabilities, and skills
Familiarity with modern front-end technologies Exposure to cloud technologies
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Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Infrastructure Platform (IP), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Responsibilities
Software Solution Execution: Develops and troubleshoots software solutions, employing innovative approaches to solve technical problems beyond conventional methods. Secure Code Creation: Produces secure, high-quality production code and maintains algorithms that synchronize with relevant systems. Architecture and Design Accountability: Creates architecture and design artifacts for complex applications, ensuring design constraints are met during software development. Data Analysis and Visualization: Gathers, analyzes, and visualizes data from large, diverse sets to continuously improve software applications and systems. Problem Identification and Improvement: Proactively identifies hidden problems and patterns in data, using insights to enhance coding hygiene and system architecture. Community Contribution: Engages in software engineering communities of practice, exploring new and emerging technologies, and fostering a culture of diversity, inclusion, and respect. Technical Expertise and Problem Solving: Applies technical knowledge to projects of moderate scope, focusing on improving data and systems at scale, and ensuring end-to-end application monitoring. Site Reliability and Automation: Champions site reliability practices, builds, supports, monitors, and automates web products on Private Cloud infrastructure, driving initiatives to enhance platform reliability. Collaboration and Service Level Management: Collaborates with team members and stakeholders to establish service level indicators, objectives, and error budgets, using data-driven analytics to improve service levels. Knowledge Sharing and Growth Support: Provides guidance, tools, and solutions to support firm growth, documents and shares knowledge within the organization, and works towards expertise in applications and platforms. Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. App Infra Design, Maintenance & Support: 6+ years of hands-on experience in app infra design, maintenance & support, testing, and ensuring operational stability, with proficiency in coding in one or more languages. Corporate Environment Experience: Skilled in developing, debugging, and maintaining code in large corporate settings using modern programming and database querying languages. Software Development Life Cycle Knowledge: Comprehensive understanding of the SDLC, agile methodologies, CI / CD, application resiliency, and security practices. Technical Discipline Proficiency: Demonstrated knowledge in technical areas such as cloud, AI, machine learning, and mobile applications, with formal training or certification in engineering / infrastructure disciplines. Infrastructure and Cloud Expertise: Strong knowledge of infrastructure disciplines, including hardware, networking, databases, and cloud technologies, with experience in operating and migrating across public and private clouds. Site Reliability Engineering (SRE) Experience: Proven experience as an SRE in complex, mission-critical applications, with deep proficiency in reliability, scalability, performance, and security best practices. Observability and Monitoring Skills: Expertise in observability, monitoring, alerting, and telemetry collection using tools like Cloudwatch, Grafana, Dynatrace, Prometheus, and Splunk. Programming Fluency: Proficiency in at least one programming language, such as Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, or .Net. Continuous Learning and Communication: Drive to self-educate and evaluate new technologies, with strong communication skills to mentor and educate others on site reliability principles and practices. Preferred qualifications, capabilities, and skills
Familiarity with modern front-end technologies Exposure to cloud technologies
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