Gulf Coast Bank & Trust Co
Digital Banking Specialist II (Northshore or Southshore)
Gulf Coast Bank & Trust Co, New Orleans, Louisiana, United States, 70123
Description
Perform various back-office functions that support and maintain Consumer Digital Banking operations, including bank customer set up, support and troubleshooting. Assists with new system and process implementations.
Location This position may be in-person in office at a location on the Southshore or Northshore depending on a variety of factors including but not limited to candidates' geographical preference and company office space availability.
Responsibilities
Perform all functions and provide support for all systems, products and services relating to Digital (Internet) Banking, mobile banking, and Bill Pay including setting up new Digital Banking customers, resetting passwords, report review and troubleshooting.
Professionally answer telephone calls and respond to Digital Banking Support Messages and emails to troubleshoot and resolve issues related to Digital Banking products quickly and efficiently utilizing Digital Banking back-office systems and Core Banking system
Redirect non-Retail Digital Banking Messages to applicable Departments.
Perform all Bill Payment functions for Consumer and Business iPay Bill Pay
Perform all Zelle functions for Consumer and Business Digital Banking
Maintain failed eStatement processes and notification system; run eStatement Delivery Process from Q2 Central back-office system and Foxtrot
Review and input limit override requests for Mobile Deposit, Transfers, Zelle, and Bill Payment
Perform fraud review processes and take appropriate action
Assist with various Digital Corporate Banking customers
Process change of address and contact information requests
Stay up to date on various Regulations and processes regarding Digital Banking
Review and work various Digital Banking, Bill Pay and Zelle reports
Assist with upgrades and implementations new Digital systems, services, and processes
Requirements Skills/Experience/Education
High school diploma or equivalent
2 years experience in Digital (Electronic) Banking products
Proficient on computer and mobile phone (Internet, smartphone apps, Bank applications)
Excellent customer service skills
Excellent communication skills
Attention to detail
Accuracy
Neatness
Punctual
Organized
Adhere to deadlines
Essential Mental & Physical Requirements
Ability to travel if required to perform the essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret a document if required to perform the essential job functions.
Prolonged periods of sitting at a desk and working on a computer may be required.
Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.
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Location This position may be in-person in office at a location on the Southshore or Northshore depending on a variety of factors including but not limited to candidates' geographical preference and company office space availability.
Responsibilities
Perform all functions and provide support for all systems, products and services relating to Digital (Internet) Banking, mobile banking, and Bill Pay including setting up new Digital Banking customers, resetting passwords, report review and troubleshooting.
Professionally answer telephone calls and respond to Digital Banking Support Messages and emails to troubleshoot and resolve issues related to Digital Banking products quickly and efficiently utilizing Digital Banking back-office systems and Core Banking system
Redirect non-Retail Digital Banking Messages to applicable Departments.
Perform all Bill Payment functions for Consumer and Business iPay Bill Pay
Perform all Zelle functions for Consumer and Business Digital Banking
Maintain failed eStatement processes and notification system; run eStatement Delivery Process from Q2 Central back-office system and Foxtrot
Review and input limit override requests for Mobile Deposit, Transfers, Zelle, and Bill Payment
Perform fraud review processes and take appropriate action
Assist with various Digital Corporate Banking customers
Process change of address and contact information requests
Stay up to date on various Regulations and processes regarding Digital Banking
Review and work various Digital Banking, Bill Pay and Zelle reports
Assist with upgrades and implementations new Digital systems, services, and processes
Requirements Skills/Experience/Education
High school diploma or equivalent
2 years experience in Digital (Electronic) Banking products
Proficient on computer and mobile phone (Internet, smartphone apps, Bank applications)
Excellent customer service skills
Excellent communication skills
Attention to detail
Accuracy
Neatness
Punctual
Organized
Adhere to deadlines
Essential Mental & Physical Requirements
Ability to travel if required to perform the essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret a document if required to perform the essential job functions.
Prolonged periods of sitting at a desk and working on a computer may be required.
Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.
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