United Airlines
Manager - Customer Strategy & Innovation (Hybrid)
United Airlines, Chicago, Illinois, United States, 60290
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description Key Responsibilities:
This role is responsible for helping define United’s digital product strategy and providing the leadership to implement that strategy related to ancillary seats & upgrades experiences.
The Manager will partner with operating and technology groups across the customer strategy and innovation organization to problem solve customer and employee problems, enable our growth strategy, & prioritize innovation opportunities. They will lead a complex portfolio of initiatives in the digital technology and process improvement through user research, proof of concept, justification and full-scale implementation and execution. This is a Chicago-based, hybrid position, requiring weekly in-office work.
Develop a deep understanding of customer and employee personas, workflow, challenges and processes to garner subject matter expertise
Establish relationships with team members to build consensus, determine success metrics, define requirements, and successfully implement projects and enhancements. Conceptualize, prioritize, manage
Write detailed requirements and user stories for development teams to effectively and efficiently build solutions
Establish relationships to drive partnerships that influence and improve solutions and outcomes
Communicate effectively with partners throughout project process
Partner with organizational change management and training teams to drive adoption with new processes and technology
Update leadership and key partners on initiatives - preparing and delivering presentations on a regular basis
Qualifications What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
4+ years of relevant experience
Skilled in Microsoft Office - particularly PowerPoint and Excel
Ability to use data and insights to drive understanding and decision making
Familiarity working with technology development teams
Strategic planning and decision making
Ability to work with cross functional groups
Strong relationship building skills
Problem resolution and communication skills
Ability to motivate, drive vision, and provide leadership
The ability to lead business partners through complex planning and implementation of initiatives
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Lean Six Sigma Green Belt
Project management experience
Experience using Jira or Azure Devops and participating in Agile rituals, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Knowledge of other internal business groups
The base pay range for this role is $99,750.00 to $129,924.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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Come join us to create what’s next. Let’s define tomorrow, together.
Description Key Responsibilities:
This role is responsible for helping define United’s digital product strategy and providing the leadership to implement that strategy related to ancillary seats & upgrades experiences.
The Manager will partner with operating and technology groups across the customer strategy and innovation organization to problem solve customer and employee problems, enable our growth strategy, & prioritize innovation opportunities. They will lead a complex portfolio of initiatives in the digital technology and process improvement through user research, proof of concept, justification and full-scale implementation and execution. This is a Chicago-based, hybrid position, requiring weekly in-office work.
Develop a deep understanding of customer and employee personas, workflow, challenges and processes to garner subject matter expertise
Establish relationships with team members to build consensus, determine success metrics, define requirements, and successfully implement projects and enhancements. Conceptualize, prioritize, manage
Write detailed requirements and user stories for development teams to effectively and efficiently build solutions
Establish relationships to drive partnerships that influence and improve solutions and outcomes
Communicate effectively with partners throughout project process
Partner with organizational change management and training teams to drive adoption with new processes and technology
Update leadership and key partners on initiatives - preparing and delivering presentations on a regular basis
Qualifications What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
4+ years of relevant experience
Skilled in Microsoft Office - particularly PowerPoint and Excel
Ability to use data and insights to drive understanding and decision making
Familiarity working with technology development teams
Strategic planning and decision making
Ability to work with cross functional groups
Strong relationship building skills
Problem resolution and communication skills
Ability to motivate, drive vision, and provide leadership
The ability to lead business partners through complex planning and implementation of initiatives
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Lean Six Sigma Green Belt
Project management experience
Experience using Jira or Azure Devops and participating in Agile rituals, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Knowledge of other internal business groups
The base pay range for this role is $99,750.00 to $129,924.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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