Platform Integrations Operations Manager

Platform Integrations Operations Manager About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role We are looking for an experienced Operations Manager to establish marketplace governance and drive ecosystem strategy for third‑party software and tools. You will develop policies and principles that guide our strategy for reviewing and approving software and tools—such as local and remote MCP servers or agent skills—ensuring Anthropic maintains its leadership position in the ecosystem while upholding our mission of building safe, beneficial AI systems.

Marketplace Governance & Ecosystem Strategy

Develop comprehensive MCP Directory policies and establish marketplace review & approval policies and principles that guide software and tool inclusion, functionality, prioritization, and positioning decisions

Create positions on emerging MCP use cases, working with Policy, Legal, Product, and Safeguards teams to maintain Anthropic’s leadership in the MCP space

Design operational strategies that balance ecosystem growth with quality requirements while upholding Anthropic’s mission of building safe, beneficial AI

Lead policy interpretation and enforcement for the evolving MCP space, ensuring marketplace decisions align with company values

Drive policy updates and strategic positioning in response to ecosystem changes and competitive dynamics

Operations & Quality Assurance

Build automated QA frameworks and tooling to scale review capacity without sacrificing thoroughness

Build scalable and rigorous review processes that prioritize user security and maintain Claude’s safety guardrails while ensuring continuous compliance with evolving standards

Develop automated testing and validation processes for MCP server functionality and compliance

Partner with Engineering teams on automation opportunities and technical requirements

Lead developer relations for the MCP Directory, handling escalations & high‑value partnership discussions

Coordinate marketplace removals and compliance enforcement when violations occur

Implement risk assessment frameworks for evaluating new MCP capabilities and use cases

Scalable Process Development

Design scalable operational processes to handle high-volume submissions efficiently

Drive roadmap for transitioning from manual to automated review systems while maintaining quality

Partner with Engineering teams on automation opportunities and technical requirements

Lead a team of contractor Review Specialists and manage vendor relationships

Cross‑Functional Leadership

Serve as primary liaison with Product, Engineering, Marketing, and Partnership teams

Coordinate with Business Development on priority partner integrations and commitments

Establish marketplace KPIs, ecosystem health indicators, and operational metrics

You may be a good fit if you:

Have 8+ years of experience with building automated QA processes or marketplace/platform governance

Have technical familiarity with APIs, authentication protocols (OAuth, bearer tokens), and integration testing

Can translate operational requirements into technical specifications and work effectively with engineering teams

Possess strong policy development skills with experience building governance frameworks for platform environments

Have experience making strategic decisions that balance growth, quality, and company mission alignment

Excel at cross‑functional collaboration and stakeholder management in complex environments

Thrive in fast‑paced, high‑growth environments with evolving requirements

Are excited about establishing Anthropic as the leader in the MCP ecosystem while maintaining high standards

Have experience with automation initiatives and working with engineering teams (preferred)

Have background in platform governance, marketplace strategy, or ecosystem development (preferred)

Compensation Expected base compensation for this position is below.

$210,000 - $260,000 USD

Logistics Education requirements:

We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy:

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship:

We sponsor visas. If we make you an offer, we will make every reasonable effort to get you a visa.

EEO Statement As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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