Analyst I, Epic

Be nephrology workflow experts: demonstrated by their ability to know key physician and office staff workflows Exhibit strong research/assessment skills: Key competencies for this role include: Critical thinking, ability and willingness to see things with an open mindSelf-starter, with ability and willingness to learn new systems Seeking, logically examining, and interpreting information from different sources to determine root cause and develop course of action to resolve issue and prevent recurrence* Monitor ServiceNow for incidents and requests assigned to team* Follow-up with requesters as needed for additional information* Update status and document notes and resolution* Manage team-owned workqueues and error logs* Some on-call responsibilities for urgent issues* Management of workqueues and error queues* Documenting and migrating build* Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation* Support users and training team with build fixes and responding to questions about workflow design* Implementation support for new practices and new modules* Documenting and migrating build* Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows* Engaging with third parties to define, build, test, and troubleshoot integrated workflows* Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.* Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Interoperability for Nephrologists and their practices, offshore user access review, various Link access.* Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses* Work with end users and SMEs to understand enhancement and optimization requests* Research, design, build, and testing of workflows and enhancements* Host go/no go calls, documenting and migrating build for weekly bug fix, EBFs, and monthly sprint upgrades* System access best practices/user provisioning* System risk assessment* Protected Health Information (PHI) requirements* Patient care considerations to access* **Comprehensive benefits:** Medical, dental, vision, 401(k) match, paid time off, PTO cash out* **Support for you and your family:** Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and moreFor location-specific minimum wage details, see the following link:DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.To learn more about what it means to be a part of our Village, visit .DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click .We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. #J-18808-Ljbffr