Stony Brook University
Instructional Support Associate
This full‑time, exempt position provides audio‑visual service in learning spaces and the research environment on the West, East, South, Southampton, and Research & Innovation campuses. The associate coordinates audio‑visual event support, documents systems, and supports the research community through technology.
Required Qualifications
Bachelor’s Degree or four years of directly related full‑time experience, or a combination totaling four full‑time years.
Experience with audio‑visual equipment and multimedia presentation equipment.
Experience troubleshooting common complications at the user’s end.
Basic understanding of computers and computer operating systems.
Preferred Qualifications
Advanced degree.
Experience training users or working together with others to provide customer service.
Experience connecting and operating presentation and audio‑visual hardware on both wired and wireless computer networks.
Experience providing AV support in a conference center or similar.
Experience with video, audio and control signals.
Experience operating audio‑visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems.
Must have a valid NYS driver’s license; a motor‑vehicle record free of major violations or repeat violations.
Brief Description of Duties Provides faculty and staff audio‑visual, computer presentation and device connectivity support. Assists presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor’s needs and provides required support. Integrates user media and equipment (laptops, tablets, etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Extends the lifecycle of technology and learning space furniture by adhering to maintenance and reporting standards.
Primary Presentation Support
In‑building support office: Instruct, train and assist users with control systems, media systems and other equipment.
Prepare the building and facilities for daily instructional activities.
Site and correct daily issues such as system anomalies, consumable supply levels, and integrated furniture.
Schedule appropriate media equipment and facilities to support instruction and university programs.
Test and provide routine maintenance for installed classroom systems.
Consult with users and organize training events to ensure effective use of media, equipment, and AV systems.
Show best practices for AV systems.
Set up and operate portable presentation systems, display panels and group sound systems.
Learning Space & Operational Projects
Collect data on learning spaces.
Create spreadsheets, reports and comparisons.
Solicit surveys and work with assessment specialists to analyze and present data.
Work collaboratively with DoIT on organizational projects that improve learning spaces and/or classroom support services.
Engage in the learning space community and participate in field projects such as updating signage, collecting documentation for help guides, or creating instructional resources for web consumption.
Provide expertise on user experience in learning spaces.
Use Design Thinking to engage stakeholders, ideate, prototype and test new space ideas.
Act as a member of DoIT‑wide teaching, learning, and research initiatives that involve the learning space or research environment.
Present in workshops and events as assigned.
Supervision of Assistants
Schedule student employees for support office and learning space support.
Assist in mentoring and guiding student assistants through internal training and development plans.
Assess quality of customer service provided by student staff and improve standards as necessary.
Other Duties Other duties or projects as assigned as appropriate to rank and department mission. Maintain a clean, organized workspace. Occasional evening and weekend days will be required for special events.
Special Notes This is a full‑time appointment. FLSA exempt position. Minimum salary threshold must be met to maintain FLSA exemption. For this position, we are unable to sponsor candidates for work visas.
Application Resume/CV and cover letter should be included with the online application.
EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics can be viewed here.
#J-18808-Ljbffr
Required Qualifications
Bachelor’s Degree or four years of directly related full‑time experience, or a combination totaling four full‑time years.
Experience with audio‑visual equipment and multimedia presentation equipment.
Experience troubleshooting common complications at the user’s end.
Basic understanding of computers and computer operating systems.
Preferred Qualifications
Advanced degree.
Experience training users or working together with others to provide customer service.
Experience connecting and operating presentation and audio‑visual hardware on both wired and wireless computer networks.
Experience providing AV support in a conference center or similar.
Experience with video, audio and control signals.
Experience operating audio‑visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems.
Must have a valid NYS driver’s license; a motor‑vehicle record free of major violations or repeat violations.
Brief Description of Duties Provides faculty and staff audio‑visual, computer presentation and device connectivity support. Assists presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor’s needs and provides required support. Integrates user media and equipment (laptops, tablets, etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Extends the lifecycle of technology and learning space furniture by adhering to maintenance and reporting standards.
Primary Presentation Support
In‑building support office: Instruct, train and assist users with control systems, media systems and other equipment.
Prepare the building and facilities for daily instructional activities.
Site and correct daily issues such as system anomalies, consumable supply levels, and integrated furniture.
Schedule appropriate media equipment and facilities to support instruction and university programs.
Test and provide routine maintenance for installed classroom systems.
Consult with users and organize training events to ensure effective use of media, equipment, and AV systems.
Show best practices for AV systems.
Set up and operate portable presentation systems, display panels and group sound systems.
Learning Space & Operational Projects
Collect data on learning spaces.
Create spreadsheets, reports and comparisons.
Solicit surveys and work with assessment specialists to analyze and present data.
Work collaboratively with DoIT on organizational projects that improve learning spaces and/or classroom support services.
Engage in the learning space community and participate in field projects such as updating signage, collecting documentation for help guides, or creating instructional resources for web consumption.
Provide expertise on user experience in learning spaces.
Use Design Thinking to engage stakeholders, ideate, prototype and test new space ideas.
Act as a member of DoIT‑wide teaching, learning, and research initiatives that involve the learning space or research environment.
Present in workshops and events as assigned.
Supervision of Assistants
Schedule student employees for support office and learning space support.
Assist in mentoring and guiding student assistants through internal training and development plans.
Assess quality of customer service provided by student staff and improve standards as necessary.
Other Duties Other duties or projects as assigned as appropriate to rank and department mission. Maintain a clean, organized workspace. Occasional evening and weekend days will be required for special events.
Special Notes This is a full‑time appointment. FLSA exempt position. Minimum salary threshold must be met to maintain FLSA exemption. For this position, we are unable to sponsor candidates for work visas.
Application Resume/CV and cover letter should be included with the online application.
EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics can be viewed here.
#J-18808-Ljbffr