State of Maryland
MEDIATION UNIT SUPERVISOR (ADMINISTRATIVE OFFICER III)
State of Maryland, Baltimore, Maryland, United States, 21276
Introduction
The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland’s 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.
Grade 15
This position offers a salary range of $62,220 - $87,661, with potential for advancement up to $96,790 over time based on longevity and increased responsibilities. Initial salary offers are determined by qualifications, experience, equity, and available budget, and will not exceed $87,661.
Location of Position 200 St. Paul Place, Baltimore, Maryland 21202
Main Purpose of Job The Office of the Attorney General is seeking qualified applicants for a Mediation Supervisor in the Mediation Unit in the Consumer Protection Division. The Consumer Protection Division (CPD) enforces Maryland’s laws against unfair, abusive, and deceptive trade practices involving consumer goods, services, real estate, credit, and debt collection. Through investigations and legal action, CPD works to stop illegal business practices, secure restitution for harmed consumers, and deter future misconduct.
The Mediation Unit is comprised of a Director, Deputy Director, 11 Mediation Supervisors, one Mediator, five administrative staff, and approximately 30 volunteers and interns. Each year, the unit handles between 10,000 and 12,000 consumer complaints and manages all other public inquiries directed to the Consumer Protection Division. Additionally, the unit assists more than 40,000 consumers annually through phone and email correspondence.
The Mediation Supervisor will play a key role in this high-volume, fast-paced environment. Responsibilities include training and supervising volunteers, interns, and mediators; negotiating complex consumer complaints; and helping manage the daily caseload of the unit. This position also involves ensuring the quality and timeliness of the mediation process, as well as mentoring volunteers and interns on relevant legal issues and consumer protection laws.
This is an excellent opportunity for someone who is passionate about helping others, particularly vulnerable Maryland residents, navigate and resolve consumer-related disputes. If you're committed to making a meaningful impact and helping protect consumers from deceptive practices, we encourage you to apply.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules, or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Desired or Preferred Qualifications
Proven experience in mediating consumer protection matters.
Experience leading teams in supervisory roles.
Experience managing complex databases.
Strong problem-solving abilities.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Selection Process Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect or incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Benefits State of Maryland Benefits
The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.
Further Instructions Online applications are strongly preferred. Please upload a resume in addition to the online application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.state.md.us. TTY Users: call via Maryland Relay.
If you have specific questions about recruitment, email careers@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws.
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Grade 15
This position offers a salary range of $62,220 - $87,661, with potential for advancement up to $96,790 over time based on longevity and increased responsibilities. Initial salary offers are determined by qualifications, experience, equity, and available budget, and will not exceed $87,661.
Location of Position 200 St. Paul Place, Baltimore, Maryland 21202
Main Purpose of Job The Office of the Attorney General is seeking qualified applicants for a Mediation Supervisor in the Mediation Unit in the Consumer Protection Division. The Consumer Protection Division (CPD) enforces Maryland’s laws against unfair, abusive, and deceptive trade practices involving consumer goods, services, real estate, credit, and debt collection. Through investigations and legal action, CPD works to stop illegal business practices, secure restitution for harmed consumers, and deter future misconduct.
The Mediation Unit is comprised of a Director, Deputy Director, 11 Mediation Supervisors, one Mediator, five administrative staff, and approximately 30 volunteers and interns. Each year, the unit handles between 10,000 and 12,000 consumer complaints and manages all other public inquiries directed to the Consumer Protection Division. Additionally, the unit assists more than 40,000 consumers annually through phone and email correspondence.
The Mediation Supervisor will play a key role in this high-volume, fast-paced environment. Responsibilities include training and supervising volunteers, interns, and mediators; negotiating complex consumer complaints; and helping manage the daily caseload of the unit. This position also involves ensuring the quality and timeliness of the mediation process, as well as mentoring volunteers and interns on relevant legal issues and consumer protection laws.
This is an excellent opportunity for someone who is passionate about helping others, particularly vulnerable Maryland residents, navigate and resolve consumer-related disputes. If you're committed to making a meaningful impact and helping protect consumers from deceptive practices, we encourage you to apply.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules, or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Desired or Preferred Qualifications
Proven experience in mediating consumer protection matters.
Experience leading teams in supervisory roles.
Experience managing complex databases.
Strong problem-solving abilities.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Selection Process Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect or incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Benefits State of Maryland Benefits
The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.
Further Instructions Online applications are strongly preferred. Please upload a resume in addition to the online application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.state.md.us. TTY Users: call via Maryland Relay.
If you have specific questions about recruitment, email careers@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws.
#J-18808-Ljbffr