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System Administrator Skill Level 2

Medium, Baltimore, Maryland, United States

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Prime Time Consulting provides clients with expert intelligence analysis services. Our clients include defense contractors, industrial and service corporations, and departments and agencies of the U.S. Federal Government.

We are actively searching for

System Administrator Skill Level 2 , located in

Maryland

to support our team. We have varying levels of this position, depending on years of experience and education.

Essential Job Duties

Provide support for implementation, troubleshooting and maintenance of IT systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and HW problems and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and installs/loads operating system SW, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator shall possess the following capabilities

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and HW problems and remain involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system SW, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Required Qualifications

10 years experience as a SA on programs and contracts of similar scope, type, and complexity is required.

Bachelor’s degree in a technical discipline from an accredited college or university is required.

In lieu of a Bachelor’s degree, 4 years of additional SA experience may be substituted.

Company Perks

200 hours of PTO annually

6% 401k Contribution

Competitive Health Care Options

Short Term/Long Term/Life Insurance

Annual Training Budget

$175,789.18 - $200,789.18 a year

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.

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