IT Support Administrator II Job at ALTA IT Services, LLC in Herndon

Position Overview The Enterprise IT Support Administrator II provides deskside, remote, and classroom technology support across a small private K–12 school and organizational offices. This role ensures reliable technology services for staff, faculty, and students while managing IT assets, supporting mobile devices, and maintaining high standards of professionalism. Key Responsibilities IT Support & Troubleshooting: Deliver Tier 2 deskside and remote support for hardware, software, and peripherals Support classroom technology, including projectors, smartboards, and AV systems Perform desktop deployment, imaging, and printer networking Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces Maintain a professional, user-friendly approach when assisting faculty, staff, and students Ticketing System Management Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk) Monitor and follow up on open tickets to meet SLA requirements Document solutions and update the knowledge base Generate and analyze reports to identify trends and improve service delivery Asset & Device Management Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices Manage asset lifecycle: procurement, deployment, support, and decommissioning Implement and administer MDM platforms ( FileWave, NinjaOne, Intune ) Conduct audits and provide regular updates to IT leadership Classroom & Campus Support Provide onsite support for teacher and student technology needs Support Office 365 applications for instruction, collaboration, and administration Assist faculty in integrating technology into classroom environments Ensure reliable printer and projector support across campus and office spaces Cross-Site & Project Support Travel to other campuses or office locations for special projects or onsite needs Collaborate with local teams to maintain consistent IT standards Process Improvement & Collaboration Identify opportunities to streamline IT workflows and asset tracking Recommend tools and practices aligned with organizational and educational needs Stay current with emerging technologies relevant to K–12 environments Qualifications Education Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Experience 3+ years in IT support, including deskside and remote troubleshooting Experience supporting technology in educational settings (preferred) Hands-on experience with MDM platforms ( FileWave, NinjaOne, Intune ) Background in desktop imaging, printer networking, and asset management Familiarity with classroom technology and Wi-Fi configuration Technical Skills Proficiency with Windows, macOS and iOS environments Strong knowledge of Office 365 and Azure Ability to support AV, projector, and classroom devices Soft Skills Professionalism and excellent customer service skills Strong communication with faculty, staff, and students Attention to detail with strong organizational skills Ability to manage multiple priorities in a school environment Certifications (Preferred) CompTIA A+, ITIL Foundation, or Microsoft certifications Working Conditions Deskside, and classroom support Some travel between campuses and offices; reliable transportation is required Must be able to lift and move IT equipment #J-18808-Ljbffr