Customer Service/Sales Job at The Home Depot in Carol Stream

Overview

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Base pay range: $15.00/hr - $18.00/hr

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Responsibilities

• Greet customers and qualify their needs; provide information to help them select products and close sales.
• Learn product details using company tools and resources to assist customers and complete project recommendations.
• Advise and close sales within the customer’s department and assist with basics in adjacent departments.
• Maintain in-stock condition of assigned areas; keep the area clean, shop-able, and safe.
• Follow all safety policies and standards; complete required safety training; correct hazards or report unsafe conditions to the Manager on Duty.
• Collaborate with the Department Supervisor and other store associates to ensure customer satisfaction across departments.
• Support various store departments as needed (e.g., Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental).

Notes

Other job listings and alerts present in the original text have been omitted to focus on the core responsibilities and requirements of the Home Depot Customer Service/Sales role.