K-Tek Resourcing

IT Support Technician Job at K-Tek Resourcing in Boca Raton

K-Tek Resourcing, Boca Raton, FL, US

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Job Description

Position: IT Help desk

Location: Boca Raton FL 33487

Requirements

· Good speaking and written language skills – English

· Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role

· Hands-on experience with Windows Mac OS environments

· Working knowledge of office automation products and computer peripherals, like printers and scanners

· Knowledge of networking, endpoint security practices and anti-virus programs

· Ability to perform remote troubleshooting and provide clear instructions

· Excellent problem-solving and multitasking skills

· Exceptional Customer Service skills.

· Keen attention to detail.

· Able to prioritize and perform Service Desk tasks

· Ability to work various shifts

· Manage Client Audit Requirements and provide evidence on a timely manner

· Must have a working understanding of the ITIL framework.

· Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.

· Customer-oriented attitude

· Degree / diploma in Computer Science (preferred)

· Able to travel to different offices within/outside the country (if required)

· MCSA/MCSE/CCNA would be an added advantage

Responsibilities

· Address IT issues/tickets raised by users for Hardware, software, and networking

· Image IT equipment’s as per COE standards

· Walk customers through installing applications, peripheral devices

· Guide users with simple, step-by-step instructions

· Conduct remote troubleshooting

· Record technical issues and solutions in logs

· Ask targeted questions to diagnose problems

· Direct unresolved issues to the next level of support personnel

· Follow up with users to ensure their systems are functional

· Report customer feedback and potential product requests

· Help create technical documentation and manuals

· Upkeep health and compliance of endpoints and IT infra

· Create Purchase requests for new requirements

· Create waybills to ship IT equipment

· Ensure adherence to relevant company procedures and policies

Company Description

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

Company Description

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.