IT Support Engineer (Training Provided)

Well Established Company Basic $3300 - $4800 + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: Kaki Bukit Working days : Monday to Friday Working hours : 9am to 6pm TRAINING PROVIDED Job Responsibilities: Core IT Support (40%) Provide Tier 1-2 desktop support: Hardware / OS troubleshooting (Windows 10 / 11), M365 suite, network / printer issues, and video conferencing systems. Manage user lifecycle: Onboarding / offboarding, account provisioning (Active Directory / Azure AD), access controls, and software deployment. Maintain IT asset inventory (hardware, peripherals, software licenses) and resolve tickets via ITSM tools (e.g., ServiceNow, Jira). Coordinate local IT contractors to ensure SLAs and deliverables meet targets. Diagnose / escalate hardware / software / network issues to internal teams / vendors. Serve as primary IT contact for offices / sites: Troubleshoot Wi-Fi, phones, printers, and digital tools. Conduct employee training on OS, M365 (Teams, SharePoint), and company applications. Create knowledge base articles and user documentation. Solutions Development (60%) Application Development: Design, build, and deploy custom apps using Power Apps (Canvas + Model-Driven) to digitize forms / reports. Develop SQL databases (queries, stored procedures, ETL) and integrate with Dataverse / SharePoint / SQL Server. Automate workflows via Power Automate (approvals, data syncs, notifications). Project Leadership: Manage software development lifecycle (SDLC) from ideation to deployment using Agile / Scrum. Direct validation / testing methods, bug fixes, and performance monitoring. Deploy IT / Digital / Knowledge Management projects and ensure compliance (ISO 27001, DPTM). Stakeholder & Vendor Management: Collaborate with HR / Finance / Ops to translate business needs into technical solutions. Source / evaluate software for internal / customer projects; specify requirements for vendors. Manage software subscriptions, licensing, and vendor deployments. Data & Compliance: Create Power BI dashboards for operational metrics (ticket trends, asset utilization). Apply best practices for documentation, security, and regulatory standards. Job Requirements: Minimum Diploma in Information Technology, Computer Science, or related field Minimum 2 years in end-user support (Windows 10 / 11, M365, networking, remote tools like Intune) Possess experience in building apps with Microsoft Power Apps + proficiency in SQL (queries, schema design) in an advantage Candidates are encouraged to apply this position via

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button with the following information in the resume Work experiences and job responsibilities Current and Expected salary Reason for leaving Date of availability Education background We regret that only shortlisted candidates will be contacted. LIONG ZHAO GUAN (R22107632) EA Recruitment Pte Ltd EA License No: 21C0492

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