BNY
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Director, Client Service
role at
BNY Join to apply for the
Director, Client Service
role at
BNY Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We’re seeking a future team member for the role of Director of Client Service to join our Treasury Services Client Services team; this role will be located in New York, NY, Pittsburgh, PA or Lake Mary, FL.
Within this role, you will make an impact in the following ways:
Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles Re-enforcing the BNY Pillars & Principals Mentor through ongoing coaching & development; continuing to strengthen your personal development needs Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB Ensuring appropriate oversight & governance of our Risk & Control Framework Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic) Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally) Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc. Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc. Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements
To be successful in this role, we’re seeking the following:
Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required 10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry Self-motivated with proven commitment to client focus and lean thought process Strong communication skills; written, verbal and effective listening skills Ability to be cross-fungible and multitask under pressure Able to adapt to changing environment and business/organizational demands Deep understanding of traditional wholesale banking products, such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc. Certification in Operational Excellence and/or Six Sigma a plus Proficient in Microsoft Office suite
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $225,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at BNY by 2x Sign in to set job alerts for “Director of Client Services” roles.
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Director, Client Service
role at
BNY Join to apply for the
Director, Client Service
role at
BNY Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We’re seeking a future team member for the role of Director of Client Service to join our Treasury Services Client Services team; this role will be located in New York, NY, Pittsburgh, PA or Lake Mary, FL.
Within this role, you will make an impact in the following ways:
Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles Re-enforcing the BNY Pillars & Principals Mentor through ongoing coaching & development; continuing to strengthen your personal development needs Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB Ensuring appropriate oversight & governance of our Risk & Control Framework Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic) Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally) Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc. Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc. Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements
To be successful in this role, we’re seeking the following:
Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required 10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry Self-motivated with proven commitment to client focus and lean thought process Strong communication skills; written, verbal and effective listening skills Ability to be cross-fungible and multitask under pressure Able to adapt to changing environment and business/organizational demands Deep understanding of traditional wholesale banking products, such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc. Certification in Operational Excellence and/or Six Sigma a plus Proficient in Microsoft Office suite
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $225,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at BNY by 2x Sign in to set job alerts for “Director of Client Services” roles.
New York, NY $120,000.00-$180,000.00 2 weeks ago Director of Client Experience, Maison Madison Flagship
New York, NY $106,374.00-$177,290.00 6 days ago New York, NY $200,000.00-$300,000.00 3 weeks ago New York, NY $160,000.00-$185,000.00 6 days ago Director - Customer Support, Service Improvement
Brooklyn, NY $120,000.00-$135,000.00 7 months ago Director - Client Relationship Management
New York City Metropolitan Area $175,000.00-$200,000.00 1 day ago New York, NY $135,000.00-$250,000.00 1 week ago New York, NY $200,000.00-$250,000.00 2 weeks ago New York City Metropolitan Area 1 week ago New York, NY $100,000.00-$150,000.00 1 week ago Short Hills, NJ $99,155.74-$125,000.00 1 week ago New York, NY $140,000.00-$200,000.00 3 weeks ago New York, NY $170,000.00-$300,000.00 2 days ago DIRECTOR, PROVIDER-CLIENT SERVICES & SPECIAL PROJECTS
New York, NY $190,000.00-$215,000.00 1 week ago New York, NY $170,000.00-$185,000.00 4 weeks ago New York, NY $130,000.00-$150,000.00 1 month ago New York, NY $150,000.00-$180,000.00 1 week ago New York, NY $103,680.00-$193,428.00 4 days ago Sr. Experiential Director, Lifestyle – Culinary and Arts & Culture (Payment Services Client)
New York, NY $70,000.00-$90,000.00 2 weeks ago Vice President (VP), Client / Professional Services
New York, NY $120,000.00-$170,000.00 1 week ago New York City Metropolitan Area $95,000.00-$115,000.00 2 weeks ago New York, NY $124,656.00-$132,987.00 5 days ago Account Director-Integrated Communications
New York, NY $100,000.00-$130,000.00 1 week ago Global Operations COO Support Team- Director (AVP)
New York City Metropolitan Area 2 weeks ago Director of Business Strategy & Client Relations
New York, NY $150,000.00-$200,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr