Magna International
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Software Engineer, Industrial IOT
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Magna International . Get AI-powered advice on this job and more exclusive features. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Magna is more than one of the worlds largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities As a Software Engineer, Industrial IOT, you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering. Key Responsibilities Assist customers with onboarding of Magnas products or services and guide clients through installation and updating issues as needed. Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions. Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process. Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed. Provide insights and feedback from customer interactions to product development teams to drive continuous improvement. Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily. Analyze recurring technical issues to identify patterns and contribute to system and product improvements. Key Qualifications/Requirements 5 years of experience as a customer success engineer or in a customer-facing or support role. Bachelors degree in computer science, Information Technology, or a related field is preferred. Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure. A customer-centric mindset with a commitment to understanding and addressing customer needs effectively. Experience working with cross-functional teams to resolve issues and improve products/services. Flexibility to adapt to new technologies, changes, and learning opportunities. Travel requirement 25% Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Corporate Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Motor Vehicle Manufacturing
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Software Engineer, Industrial IOT
role at
Magna International . Get AI-powered advice on this job and more exclusive features. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Magna is more than one of the worlds largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities As a Software Engineer, Industrial IOT, you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering. Key Responsibilities Assist customers with onboarding of Magnas products or services and guide clients through installation and updating issues as needed. Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions. Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process. Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed. Provide insights and feedback from customer interactions to product development teams to drive continuous improvement. Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily. Analyze recurring technical issues to identify patterns and contribute to system and product improvements. Key Qualifications/Requirements 5 years of experience as a customer success engineer or in a customer-facing or support role. Bachelors degree in computer science, Information Technology, or a related field is preferred. Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure. A customer-centric mindset with a commitment to understanding and addressing customer needs effectively. Experience working with cross-functional teams to resolve issues and improve products/services. Flexibility to adapt to new technologies, changes, and learning opportunities. Travel requirement 25% Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Corporate Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr