Chubb
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Senior Claim Quality Assurance Director
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Chubb 2 days ago Be among the first 25 applicants Join to apply for the
Senior Claim Quality Assurance Director
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Chubb Get AI-powered advice on this job and more exclusive features. Job Description
Senior Claim Quality Assurance Director - Casualty
Job Description
As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP. Job Description
Senior Claim Quality Assurance Director - Casualty
Job Description
As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP.
Responsibilities
Conduct Claim technical quality reviews for both direct handled and third party administered Casualty claims. Assist in the sharing and distribution of review results through written reports and presentations. Facilitate the calibration process for claim managers that perform manager reviews. Perform a thorough analysis of quality review results and translate results into key opportunity areas. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling. Facilitate, support, and measure the execution of action plans. Lead quality reviews including pre-work such as file selection and communication, assuring the review process is proper and timely, and reporting at the conclusion of the review. Lead or actively participate in training claim handlers on technical claims content. Provide training to managers in the use of the quality review tool for results and analysis. Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required. Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units. Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing. Up to 10% travel.
Qualifications
QUALIFICATIONS
Bachelor’s degree in related field or proven insurance related experience. Multi-jurisdictional claims handling experience. At least 8 years of experience in Casualty claims is preferred. Claims supervisory or management experience is preferred. Bachelor’s degree or insurance designation preferred. Claim adjuster licensing desired.
Skills And Experience
Knowledge of Insurance Industry and Claims Handling (TPA and Carrier perspective) Deep technical knowledge of the Casualty line of business. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet. Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance. Ability to provide consultation and expert technical claim advice to management. Ability to excel independently and in a team environment. Excellent time management and organizational skills.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at Chubb by 2x Get notified about new Claims Director jobs in
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Senior Claim Quality Assurance Director
role at
Chubb 2 days ago Be among the first 25 applicants Join to apply for the
Senior Claim Quality Assurance Director
role at
Chubb Get AI-powered advice on this job and more exclusive features. Job Description
Senior Claim Quality Assurance Director - Casualty
Job Description
As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP. Job Description
Senior Claim Quality Assurance Director - Casualty
Job Description
As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP.
Responsibilities
Conduct Claim technical quality reviews for both direct handled and third party administered Casualty claims. Assist in the sharing and distribution of review results through written reports and presentations. Facilitate the calibration process for claim managers that perform manager reviews. Perform a thorough analysis of quality review results and translate results into key opportunity areas. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling. Facilitate, support, and measure the execution of action plans. Lead quality reviews including pre-work such as file selection and communication, assuring the review process is proper and timely, and reporting at the conclusion of the review. Lead or actively participate in training claim handlers on technical claims content. Provide training to managers in the use of the quality review tool for results and analysis. Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required. Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units. Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing. Up to 10% travel.
Qualifications
QUALIFICATIONS
Bachelor’s degree in related field or proven insurance related experience. Multi-jurisdictional claims handling experience. At least 8 years of experience in Casualty claims is preferred. Claims supervisory or management experience is preferred. Bachelor’s degree or insurance designation preferred. Claim adjuster licensing desired.
Skills And Experience
Knowledge of Insurance Industry and Claims Handling (TPA and Carrier perspective) Deep technical knowledge of the Casualty line of business. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet. Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance. Ability to provide consultation and expert technical claim advice to management. Ability to excel independently and in a team environment. Excellent time management and organizational skills.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at Chubb by 2x Get notified about new Claims Director jobs in
New York, NY . New York City Metropolitan Area 2 days ago New York, NY $100,000.00-$200,000.00 2 weeks ago Jersey City, NJ $79,000.00-$134,300.00 3 months ago Jersey City, NJ $174,500.00-$296,600.00 3 months ago Jersey City, NJ $140,000.00-$238,000.00 1 week ago Jersey City, NJ $105,700.00-$179,700.00 1 month ago Claims Senior Vice President – Workers’ Compensation Northeast & Other Regions
New York, NY $166,500.00-$324,500.00 15 hours ago Uniondale, NY $105,700.00-$179,700.00 1 month ago New York, NY $85,000.00-$94,500.00 1 week ago Jersey City, NJ $105,700.00-$179,700.00 1 month ago New York, NY $120,000.00-$140,000.00 1 month ago Commercial Claims Director, Auto/Transportation
New York City Metropolitan Area $145,700.00-$165,000.00 4 days ago Vice President (OBH) - Claims, Litigation and Risk Management
Commercial Claims Director, Auto/Transportation
Commercial Claims Director, Auto/Transportation
Jersey City, NJ $145,700.00-$165,000.00 4 days ago Complex Claims Director - Casualty Coverage & Mass Tort
Jersey City, NJ $104,600.00-$132,000.00 5 days ago Senior Complex Claims Director - Casualty Coverage and Mass Tort
Jersey City, NJ $99,000.00-$150,000.00 5 days ago Vice President Claims Application Technical Lead – Claims Technology
Director of Wholesale Regional Partnerships - NorthEast
New York, NY $130,000.00-$200,000.00 1 month ago Director of Wholesale Regional Partnerships - NorthEast
Parsippany, NJ $130,000.00-$200,000.00 1 month ago Manager, Claims Operations and Integrity
DIRECTOR OF REVENUE ENHANCEMENT AND ANALYSIS
Manhattan, NY $106,602.00-$153,362.00 3 weeks ago New York, NY $190,000.00-$230,000.00 5 days ago Parsippany, NJ $60,000.00-$140,000.00 5 days ago Brooklyn, NY $104,000.00-$109,000.00 1 day ago Director of Budget, Grants, and Personnel
Jersey City, NJ $79,000.00-$134,300.00 4 weeks ago Jersey City, NJ $79,300.00-$134,700.00 1 month ago Claim Director-Primary & Excess Casualty
Jersey City, NJ $79,300.00-$134,700.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr