Meyer Sound
Join to apply for the Senior Technical Support Specialist role at Meyer Sound 1 day ago Be among the first 25 applicants Join to apply for the Senior Technical Support Specialist role at Meyer Sound Get AI-powered advice on this job and more exclusive features. OVERALL FUNCTION: Reporting to the Technical Services Manager, Americas the Senior Technical Support Specialist, serves as a highly visible and strategic technical expert at Meyer Sound, supporting the user base across touring, installation, immersive, and cinema applications. This role blends deep system design knowledge with customer-facing support, education delivery, cross-department collaboration, and product development insight. Operating in a hybrid remote and travel-based capacity, the Senior Technical Support Specialist acts as a brand ambassador and technical thought partner across all verticals, ensuring successful system implementation, continuous client support, and feedback-driven innovation. This position is a full time, exempt position earning between $92,600 - $152,793/annually. OVERALL FUNCTION: Reporting to the Technical Services Manager, Americas the Senior Technical Support Specialist, serves as a highly visible and strategic technical expert at Meyer Sound, supporting the user base across touring, installation, immersive, and cinema applications. This role blends deep system design knowledge with customer-facing support, education delivery, cross-department collaboration, and product development insight. Operating in a hybrid remote and travel-based capacity, the Senior Technical Support Specialist acts as a brand ambassador and technical thought partner across all verticals, ensuring successful system implementation, continuous client support, and feedback-driven innovation. This position is a full time, exempt position earning between $92,600 - $152,793/annually. ESSENTIAL RESPONSIBILITIES: Customer & Field Support Deliver expert-level technical support via phone, email, remote, and on-site channels. Act as a primary point of contact for key customers, high-profile touring clients, and consultants. Lead on-site commissioning, calibration, and optimization across all vertical markets including touring, installation, corporate AV, cinema, worship, and performing arts. Support regional and international sales managers in system design reviews and proposal development. Serve as a brand ambassador-representing Meyer Sound's technical excellence, customer-first values, and innovation ethos in all public engagements. System Design & Audio Networking Consult on complex system deployments including Constellation, AVB/Milan networks, and scalable drive system architecture. Design and troubleshoot integrated digital signal flow for live and installed environments using Meyer Sound software and hardware platforms. Specialize in AVB/Milan and AES67-based networks with real-world signal routing and latency management considerations. Education & Training Design and deliver educational content for in-person workshops, online modules, and internal documentation. Facilitate live technical training events for users, distributors, and partners in coordination with the Meyer Sound Education team. Partner with universities, professional audio organizations, and dealers to expand access to practical, workflow-based training. Product & R&D Collaboration Participate in active R&D projects, acting as a field-facing proxy for end users to validate usability, performance, and workflow alignment of new technologies. Provide structured product feedback from real-world deployments to inform UI design, feature enhancements, and roadmap priorities. Collaborate with marketing and engineering to ensure product messaging aligns with technical capabilities and field experience. Internal Tools & Workflow Development Co-manage Salesforce CRM improvements for the Technical Support team, including ticketing systems, data organization, and reporting dashboards. Contribute to the development of support documentation, internal best practices, and team training resources. REQUIRED SKILLS & EXPERIENCE: 7+ years of experience in professional audio, system design, or technical support. MFA or equivalent advanced degree in Sound Design or related field preferred. Advanced proficiency with Meyer Sound tools, including Compass, Spacemap Go, Nebra, CueStation, and MAPP 3D. Strong working knowledge of AVB/Milan and AES67 digital audio networking. Proficient in AutoCAD/Vectorworks/Sketchup, SMAART, Microsoft Office, and Keynote. Excellent communication skills with experience presenting to both technical and non-technical audiences. Ability to manage projects independently and collaborate across technical and business teams. Knowledge of Salesforce CRM or similar CRM. Willingness and ability to travel globally up to 70% as needed. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Meyer Sound by 2x Get notified about new Senior Technical Support Specialist jobs in Berkeley, CA . 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