Flexential
Director, Regional Technical Operations II
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Director, Regional Technical Operations II
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Flexential Director, Regional Technical Operations II
1 day ago Be among the first 25 applicants Join to apply for the
Director, Regional Technical Operations II
role at
Flexential Job Description:
The Director, Regional Technical Operations II is a senior leadership position responsible for managing the day-to-day operations of multiple data centers within a specific geographic region. Under the general direction of the Vice President of Data Center Operations, this role ensures the consistent execution of operational policies and processes, aimed at maintaining the highest levels of data center availability and operational excellence. The Director will oversee facilities management, technical leadership, personnel development, 24x7 availability, and customer satisfaction across the assigned region, while collaborating with corporate operations teams and regional teams to implement strategies for continual improvement. Job Description:
The Director, Regional Technical Operations II is a senior leadership position responsible for managing the day-to-day operations of multiple data centers within a specific geographic region. Under the general direction of the Vice President of Data Center Operations, this role ensures the consistent execution of operational policies and processes, aimed at maintaining the highest levels of data center availability and operational excellence. The Director will oversee facilities management, technical leadership, personnel development, 24x7 availability, and customer satisfaction across the assigned region, while collaborating with corporate operations teams and regional teams to implement strategies for continual improvement.
Key Responsibilities and Essential Job Functions:
Operational Leadership: Lead the regional data center operations to ensure high availability, operational excellence, and the best customer experience. Drive continuous improvement across all facilities in the region. Team Leadership and Development: Provide leadership, motivation, and mentorship to regional operations teams setting a high bar for performance. Foster a collaborative environment and regularly communicate with direct reports to support team growth, open communication, and development. Customer Experience Management: Ensure that Flexential’s data centers offer premier customer support experiences throughout the customer lifecycle, maintaining service excellence within the contractual boundaries. Standardization Initiatives: Support company-wide standardization efforts, ensuring consistency in areas such as equipment maintenance, metrics reporting, space planning, cable management, vendor management, and operating procedures. Safety and Compliance: Enforce industry-standard safety guidelines and ensure consistent use of personal protective equipment across data centers. Maintain audit compliance by standardizing work order management processes. Process Improvement: Identify opportunities for operational improvements in power, cooling, and facility capacity. Work with internal and external teams to enhance data center operations and eliminate inefficiencies. Maintenance and Reliability: Oversee the development and execution of predictive and preventive maintenance programs based on manufacturer recommendations. Ensure reliable and efficient maintenance of critical infrastructure systems. Cost Reduction: Implement cost-effective strategies and green initiatives to reduce operational costs, while negotiating national vendor agreements where applicable. Cross-Functional Collaboration: Work closely with internal teams (TAC, provisioning, vendors, etc.) and external stakeholders to install, troubleshoot, and maintain critical infrastructure systems. Operational Forecasting: Partner with Capacity Management team and utilize capacity planning and forecasting tools to proactively manage key constraints related to power, cooling, and white space, minimizing facility inefficiencies. Staffing Optimization: Optimize staffing levels to reduce overtime and improve employee retention. Maintain balanced workloads across data centers by implementing appropriate staffing models. Facility Presentation: Ensure that all data centers in the region maintain a premier appearance that reflects Flexential’s commitment to excellence. Performance Metrics: Drive operational excellence through predetermined metrics and toolsets. Analyze and report on the performance of regional data centers, including customer satisfaction (NPS), uptime, and operational effectiveness. Leadership and Development: Shape the future of the region by creating and implementing strategic, outcome-focused initiatives. Inspire and motivate team members by leading by example, optimizing talent, and fostering growth and innovation. Change Management: Manage change effectively across the region through transparent, effective, and proactive communication, supporting the implementation of new ideas and improvements to enhance data center operations. Compliance and Standards Enforcement: Develop, implement, and enforce policies and procedures to maintain high operational standards, ensuring consistent performance and service delivery. Travel: A minimum of 25% travel and up to 50% to visit data centers within the region, engaging with teams, providing support, and ensuring operational consistency.
Core Leadership Capabilities:
Shape the Future: Set and execute a strategic direction that drives operational success and aligns with company objectives. Inspire Others: Lead by example and exemplify Flexential’s core values—Customer-Centric, Collaborative, Competitive, Caring, and Committed. Optimize Talent: Encourage feedback, foster a culture of growth, and support team development at all levels. Foster Growth and Innovation: Utilize change management practices to implement innovative solutions that drive operational improvements. Drive Results: Hold teams accountable for meeting goals and taking action when progress falls short. Support Development: Enforce and support the development of standards, policies, and procedures that drive consistent performance. Improve NPS: Actively work on improving the transactional Net Promoter Score (NPS) across the region. Perform Other Duties: As required by management, ensuring the region’s operations are aligned with company goals and standards.
Required Qualifications:
Education: Bachelor’s degree preferred, or equivalent industry experience. Experience: 10+ years of mission-critical data center facility management or equivalent experience. 10+ years of experience managing data center operations with direct reports. 10+ years managing individual contributors 5+ years managing managers Technical Skills: Solid background and knowledge of mission-critical systems, including electrical distribution systems, backup generators, UPS, cooling systems, and structured cabling systems. Ability to read and interpret single-line electrical diagrams. Working knowledge of HVAC systems and solid electrical theory and practical experience. Experience with Change Management: Demonstrated experience in managing change within critical infrastructure environments. Communication Skills: Strong interpersonal and communication skills to effectively collaborate with internal teams and customers. Proficiency: Strong proficiency with Microsoft Office Suite and facility management tools such as BCMS, BMS, and facility testing equipment. Customer Interaction: Experience with customer interaction in both pre-sales and post-sales environments, maintaining strong customer relations. Attention to Detail: Strong attention to detail, commitment to meeting deadlines, and maintaining operational standards.
Physical Requirements:
Ability to sit for extended periods of time Moderate or advanced keyboard usage Travel 50% of the time
Base Pay Range : Annualized salary range offered for this position is estimated to be
$145,000 - $160,000 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program
Benefits Are Subject To Change At The Company's Discretion.
EEO Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Flexential by 2x Get notified about new Director of Technical Operations jobs in
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Join to apply for the
Director, Regional Technical Operations II
role at
Flexential Director, Regional Technical Operations II
1 day ago Be among the first 25 applicants Join to apply for the
Director, Regional Technical Operations II
role at
Flexential Job Description:
The Director, Regional Technical Operations II is a senior leadership position responsible for managing the day-to-day operations of multiple data centers within a specific geographic region. Under the general direction of the Vice President of Data Center Operations, this role ensures the consistent execution of operational policies and processes, aimed at maintaining the highest levels of data center availability and operational excellence. The Director will oversee facilities management, technical leadership, personnel development, 24x7 availability, and customer satisfaction across the assigned region, while collaborating with corporate operations teams and regional teams to implement strategies for continual improvement. Job Description:
The Director, Regional Technical Operations II is a senior leadership position responsible for managing the day-to-day operations of multiple data centers within a specific geographic region. Under the general direction of the Vice President of Data Center Operations, this role ensures the consistent execution of operational policies and processes, aimed at maintaining the highest levels of data center availability and operational excellence. The Director will oversee facilities management, technical leadership, personnel development, 24x7 availability, and customer satisfaction across the assigned region, while collaborating with corporate operations teams and regional teams to implement strategies for continual improvement.
Key Responsibilities and Essential Job Functions:
Operational Leadership: Lead the regional data center operations to ensure high availability, operational excellence, and the best customer experience. Drive continuous improvement across all facilities in the region. Team Leadership and Development: Provide leadership, motivation, and mentorship to regional operations teams setting a high bar for performance. Foster a collaborative environment and regularly communicate with direct reports to support team growth, open communication, and development. Customer Experience Management: Ensure that Flexential’s data centers offer premier customer support experiences throughout the customer lifecycle, maintaining service excellence within the contractual boundaries. Standardization Initiatives: Support company-wide standardization efforts, ensuring consistency in areas such as equipment maintenance, metrics reporting, space planning, cable management, vendor management, and operating procedures. Safety and Compliance: Enforce industry-standard safety guidelines and ensure consistent use of personal protective equipment across data centers. Maintain audit compliance by standardizing work order management processes. Process Improvement: Identify opportunities for operational improvements in power, cooling, and facility capacity. Work with internal and external teams to enhance data center operations and eliminate inefficiencies. Maintenance and Reliability: Oversee the development and execution of predictive and preventive maintenance programs based on manufacturer recommendations. Ensure reliable and efficient maintenance of critical infrastructure systems. Cost Reduction: Implement cost-effective strategies and green initiatives to reduce operational costs, while negotiating national vendor agreements where applicable. Cross-Functional Collaboration: Work closely with internal teams (TAC, provisioning, vendors, etc.) and external stakeholders to install, troubleshoot, and maintain critical infrastructure systems. Operational Forecasting: Partner with Capacity Management team and utilize capacity planning and forecasting tools to proactively manage key constraints related to power, cooling, and white space, minimizing facility inefficiencies. Staffing Optimization: Optimize staffing levels to reduce overtime and improve employee retention. Maintain balanced workloads across data centers by implementing appropriate staffing models. Facility Presentation: Ensure that all data centers in the region maintain a premier appearance that reflects Flexential’s commitment to excellence. Performance Metrics: Drive operational excellence through predetermined metrics and toolsets. Analyze and report on the performance of regional data centers, including customer satisfaction (NPS), uptime, and operational effectiveness. Leadership and Development: Shape the future of the region by creating and implementing strategic, outcome-focused initiatives. Inspire and motivate team members by leading by example, optimizing talent, and fostering growth and innovation. Change Management: Manage change effectively across the region through transparent, effective, and proactive communication, supporting the implementation of new ideas and improvements to enhance data center operations. Compliance and Standards Enforcement: Develop, implement, and enforce policies and procedures to maintain high operational standards, ensuring consistent performance and service delivery. Travel: A minimum of 25% travel and up to 50% to visit data centers within the region, engaging with teams, providing support, and ensuring operational consistency.
Core Leadership Capabilities:
Shape the Future: Set and execute a strategic direction that drives operational success and aligns with company objectives. Inspire Others: Lead by example and exemplify Flexential’s core values—Customer-Centric, Collaborative, Competitive, Caring, and Committed. Optimize Talent: Encourage feedback, foster a culture of growth, and support team development at all levels. Foster Growth and Innovation: Utilize change management practices to implement innovative solutions that drive operational improvements. Drive Results: Hold teams accountable for meeting goals and taking action when progress falls short. Support Development: Enforce and support the development of standards, policies, and procedures that drive consistent performance. Improve NPS: Actively work on improving the transactional Net Promoter Score (NPS) across the region. Perform Other Duties: As required by management, ensuring the region’s operations are aligned with company goals and standards.
Required Qualifications:
Education: Bachelor’s degree preferred, or equivalent industry experience. Experience: 10+ years of mission-critical data center facility management or equivalent experience. 10+ years of experience managing data center operations with direct reports. 10+ years managing individual contributors 5+ years managing managers Technical Skills: Solid background and knowledge of mission-critical systems, including electrical distribution systems, backup generators, UPS, cooling systems, and structured cabling systems. Ability to read and interpret single-line electrical diagrams. Working knowledge of HVAC systems and solid electrical theory and practical experience. Experience with Change Management: Demonstrated experience in managing change within critical infrastructure environments. Communication Skills: Strong interpersonal and communication skills to effectively collaborate with internal teams and customers. Proficiency: Strong proficiency with Microsoft Office Suite and facility management tools such as BCMS, BMS, and facility testing equipment. Customer Interaction: Experience with customer interaction in both pre-sales and post-sales environments, maintaining strong customer relations. Attention to Detail: Strong attention to detail, commitment to meeting deadlines, and maintaining operational standards.
Physical Requirements:
Ability to sit for extended periods of time Moderate or advanced keyboard usage Travel 50% of the time
Base Pay Range : Annualized salary range offered for this position is estimated to be
$145,000 - $160,000 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program
Benefits Are Subject To Change At The Company's Discretion.
EEO Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Flexential by 2x Get notified about new Director of Technical Operations jobs in
Denver, CO . Aurora, CO $150,000.00-$160,000.00 2 weeks ago Denver, CO $170,000.00-$190,000.00 17 hours ago Denver Metropolitan Area $140,000.00-$160,000.00 2 months ago Denver Metropolitan Area $160,000.00-$175,000.00 1 month ago Denver, CO $120,000.00-$170,000.00 2 weeks ago Denver, CO $70,000.00-$100,000.00 2 days ago Aurora, CO $75,903.00-$100,192.00 2 weeks ago Denver, CO $130,000.00-$150,000.00 2 weeks ago Highlands Ranch, CO $74,947.00-$98,930.00 2 weeks ago Denver, CO $110,000.00-$130,000.00 3 weeks ago Denver, CO $100,000.00-$105,000.00 3 weeks ago Centennial, CO $135,000.00-$160,000.00 1 day ago Aurora, CO $162,119.19-$243,178.77 1 week ago System Director Facility Ops Regulatory Compliance
Multi-Unit Director of Bar and Nightlife Operations
Denver, CO $95,000.00-$120,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr