City of Midlothian, TX
Sr. Customer Service/Meter Reader Technician
City of Midlothian, TX, Midlothian, Texas, United States, 76065
Salary :
$44,596.03 - $64,664.25 Annually Location :
City of Midlothian, TX Job Type:
Full Time Job Number:
2425-00602 Department:
Public Works (20) Division:
Meter (37) Opening Date:
10/14/2025 Closing Date:
Continuous FLSA:
Non-Exempt
Position Summary Starting Hiring Salary: $44,596 - $54,630, annually
Under direct supervision, this position provides customer service and accurately reads water meters for utility billing. Essential Job Functions
Assists customers by checking for leaks and possible misreads. Collects payments from customers and cuts off the water if the bills remain unpaid. Reads and maintains the meters, enters the manual reads into a laptop, and collects radio reads. Responds to work orders. Turns the meter box on or off, sets the meters, replaces broken meter boxes, and changes the cut-offs and backflow. Assists the Utilities Department when necessary. Performs all other duties as assigned. Education and Experience
High School Diploma or GED required.
One year of meter reading and customer service experience is required. Knowledge, Skills, and Abilities
Knowledge of basic maintenance methods, procedures, tools, equipment, materials, and safety practices in a construction environment. Ability to learn a variety of repair and maintenance tasks involving water distribution and sewer collection systems. Ability to establish and maintain effective working relationships with co-workers, general public, and elected officials. Ability to interact tactfully with customers during stressful situations. Must be able to exercise organizational and time management skills. Ability to be punctual and attend work regularly. Special Requirements Subject to be on-call during non-working hours.
Licenses & Certifications Must possess and maintain a valid driver's license with acceptable driving record as established by the City of Midlothian driving standards.
Customer Service Inspector (CSI) license, Water Class D (Distribution), and Wastewater Class D (Collections I) licenses required, or must be obtained within one (1) year of employment.
Work Environment Work is primarily performed outside with frequent exposure to extreme/inclement weather conditions. May be exposed to moving traffic, heights, confined spaces, trenches, noise, fumes, hazardous chemicals, infectious diseases, body fluids, air and water borne pathogens, irritating plants, rodents and insects. Heavy physical labor requiring physical strength and agility. Requires continuous physical effort in working with, lifting, carrying, and pushing heavy objects weighing 100 lbs. May be subject to repetitive motion and heavy manual labor such as painting, lifting and carrying heavy containers. May be subject to extended periods of sitting, standing, bending, reaching, kneeling, entering confined spaces, climbing ladders, mowing, weeding, and operating equipment. Continuous physical exertion, requiring heavy muscular effort with resulting fatigue of arms, legs, back, or sensory faculties. 01
Do you currently possess a valid driver's license?
Yes No, but I understand that I am required to possess a valid driver's license as a term of employment for this position. No
02
The city's standard for driving positions requires employees to not have more than two (2) traffic citation convictions in two (2) years. Do you currently have more than two (2) traffic citation convictions in the past two (2) years?
Yes No
03
Do you currently possess a high school diploma or GED as required for this position?
Yes No
04
Do you currently possess a CSI (Customer Service Inspector) license?
Yes No
05
Do you currently possess a Water Class D (Distribution) license, or will you be able to obtain this within one (1) year of employment as required for this position?
I currently possess a Water Class D (Distribution) license. I do not currently possess a Water Class D (Distribution) license, but I am willing to obtain it within one (1) year of employment. I do not currently possess a Water Class D (Distribution) license, and I am NOT willing to obtain it within one (1) year of employment.
06
Do you currently possess a Wastewater Class D (Collections I) license, or will you be able to obtain this within one (1) year of employment as required for this position?
I currently possess a Wastewater Class D (Collections I) license. I do not currently possess a Wastewater Class D (Collections I) license, but I am willing to obtain it within one (1) year of employment. I do not currently possess a Wastewater Class D (Collections I) license, and I am NOT willing to obtain it within one (1) year of employment.
07
What best describes your current experience in meter services?
No experience Less than 1 year 1-2 years 2-3 years 3 or more years
Required Question
$44,596.03 - $64,664.25 Annually Location :
City of Midlothian, TX Job Type:
Full Time Job Number:
2425-00602 Department:
Public Works (20) Division:
Meter (37) Opening Date:
10/14/2025 Closing Date:
Continuous FLSA:
Non-Exempt
Position Summary Starting Hiring Salary: $44,596 - $54,630, annually
Under direct supervision, this position provides customer service and accurately reads water meters for utility billing. Essential Job Functions
Assists customers by checking for leaks and possible misreads. Collects payments from customers and cuts off the water if the bills remain unpaid. Reads and maintains the meters, enters the manual reads into a laptop, and collects radio reads. Responds to work orders. Turns the meter box on or off, sets the meters, replaces broken meter boxes, and changes the cut-offs and backflow. Assists the Utilities Department when necessary. Performs all other duties as assigned. Education and Experience
High School Diploma or GED required.
One year of meter reading and customer service experience is required. Knowledge, Skills, and Abilities
Knowledge of basic maintenance methods, procedures, tools, equipment, materials, and safety practices in a construction environment. Ability to learn a variety of repair and maintenance tasks involving water distribution and sewer collection systems. Ability to establish and maintain effective working relationships with co-workers, general public, and elected officials. Ability to interact tactfully with customers during stressful situations. Must be able to exercise organizational and time management skills. Ability to be punctual and attend work regularly. Special Requirements Subject to be on-call during non-working hours.
Licenses & Certifications Must possess and maintain a valid driver's license with acceptable driving record as established by the City of Midlothian driving standards.
Customer Service Inspector (CSI) license, Water Class D (Distribution), and Wastewater Class D (Collections I) licenses required, or must be obtained within one (1) year of employment.
Work Environment Work is primarily performed outside with frequent exposure to extreme/inclement weather conditions. May be exposed to moving traffic, heights, confined spaces, trenches, noise, fumes, hazardous chemicals, infectious diseases, body fluids, air and water borne pathogens, irritating plants, rodents and insects. Heavy physical labor requiring physical strength and agility. Requires continuous physical effort in working with, lifting, carrying, and pushing heavy objects weighing 100 lbs. May be subject to repetitive motion and heavy manual labor such as painting, lifting and carrying heavy containers. May be subject to extended periods of sitting, standing, bending, reaching, kneeling, entering confined spaces, climbing ladders, mowing, weeding, and operating equipment. Continuous physical exertion, requiring heavy muscular effort with resulting fatigue of arms, legs, back, or sensory faculties. 01
Do you currently possess a valid driver's license?
Yes No, but I understand that I am required to possess a valid driver's license as a term of employment for this position. No
02
The city's standard for driving positions requires employees to not have more than two (2) traffic citation convictions in two (2) years. Do you currently have more than two (2) traffic citation convictions in the past two (2) years?
Yes No
03
Do you currently possess a high school diploma or GED as required for this position?
Yes No
04
Do you currently possess a CSI (Customer Service Inspector) license?
Yes No
05
Do you currently possess a Water Class D (Distribution) license, or will you be able to obtain this within one (1) year of employment as required for this position?
I currently possess a Water Class D (Distribution) license. I do not currently possess a Water Class D (Distribution) license, but I am willing to obtain it within one (1) year of employment. I do not currently possess a Water Class D (Distribution) license, and I am NOT willing to obtain it within one (1) year of employment.
06
Do you currently possess a Wastewater Class D (Collections I) license, or will you be able to obtain this within one (1) year of employment as required for this position?
I currently possess a Wastewater Class D (Collections I) license. I do not currently possess a Wastewater Class D (Collections I) license, but I am willing to obtain it within one (1) year of employment. I do not currently possess a Wastewater Class D (Collections I) license, and I am NOT willing to obtain it within one (1) year of employment.
07
What best describes your current experience in meter services?
No experience Less than 1 year 1-2 years 2-3 years 3 or more years
Required Question