BD Nogales Norte is hiring: Field Service Technician -Philadelphia and New York

Field Service Technician - Philadelphia and New York Overview The Field Service Technician is responsible for providing on-site support to BD customers, including installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. Territory includes Philadelphia, Upstate NY, NJ and the NY Metro Area. Responsibilities Install and service instrumentation with minimal direct supervision in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards. Provide follow-up service by contacting customers after service. Accurately maintain car stock inventory, test equipment, tools, and technical data. Complete service documentation as required by the position or as requested by the System Support Engineering Manager in accordance with current GMP requirements. Maintain expense levels within the established guidelines for field service travel and site visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. Accurately maintain and utilize company vehicle per current Corporate fleet policy. Interface effectively with other departments and managers to resolve customer problems and issues. Provide support to customers that meet BD standards of outstanding quality service at all times. Manage Company issued credit cards, travel advances, company vehicle, trunk stock of spare parts and repair parts. Represent BD with high standards of personal appearance, ethical behavior, maturity and good judgment. Travel approximately 60% with 1-2 overnight stays per week. Qualifications Required High School diploma or equivalent. Minimum of 3 years’ experience fixing instruments or components. Valid Driver's License with a clean motor vehicle record. Prior Field Service Engineer experience; individuals with previous experience fixing medical device instruments; prior customer interfacing roles; proficiency with MS Office; familiarity with Mac and PC operating systems. Preferred Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or other related technical or biological field. Flow Cytometry experience is a plus. Technical military training. Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable. Additional Salary range: $24.90 - $38.70 USD hourly. Travel ~60% with overnight stays. BD is an Equal Opportunity Employer. On-site requirements and vaccination policies may apply per location. #J-18808-Ljbffr