Neolytix
Medical Billing Admin Assistant/Customer Success Manager - Chicago
Neolytix, Chicago, Illinois, United States, 60290
Medical Billing Admin Assistant/Customer Success Manager - Chicago
Medical Billing Admin Assistant/Customer Success Manager - Chicago
1 week ago Be among the first 25 applicants Job Title: Medical Billing Admin Assistant/Customer Success Manager
Location: Loop, Chicago, IL
About Neolytix:
Neolytix is a leading provider of healthcare management services, offering specialized solutions for medical billing, credentialing, and revenue cycle management to healthcare organizations across the U.S. We are dedicated to enhancing the operational efficiency and financial health of healthcare providers through data-driven strategies and client-focused services.
Job Summary:
We are looking for a proactive and client-focused Medical Admin Assistant/Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, improving service delivery, and driving customer satisfaction. You will work closely with our Delivery teams to ensure that Neolytix consistently delivers value and impactful solutions in medical billing and revenue cycle management, with a key focus on reducing revenue leakage and optimizing the revenue cycle.
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-term relationships with healthcare provider clients. Act as the primary point of contact for client inquiries, feedback, and issue resolution. Conduct regular check-ins, gather feedback, and ensure proactive engagement with clients to foster loyalty and satisfaction. Revenue Management Skills: Analyze revenue cycle trends and performance data to identify areas of revenue leakage and opportunities for improvement. Partner with Delivery teams and clients to implement strategies that enhance revenue cycle performance, reduce revenue leakage, and improve financial outcomes. Develop and present regular reports and insights to clients, highlighting performance metrics, achievements, and recommendations. Account Management and Upselling: Identify and recommend additional services or product enhancements that align with client needs, expanding Neolytix’s footprint within the client’s organization. Support upselling and cross-selling opportunities to maximize client value and revenue potential. Healthcare Industry Expertise: Leverage a deep understanding of Practice Management, Patient Access, Operations, medical billing, coding, claims processing, and compliance standards. Stay updated on changes in healthcare regulations, payer requirements, and industry trends to provide clients with relevant insights and guidance. Communication and Interpersonal Skills: Communicate clearly and effectively with clients, translating complex billing and revenue cycle concepts into understandable terms. Show empathy and responsiveness in addressing client concerns and navigating high-stress situations, particularly around claims denials or reimbursement delays. Resolve conflicts and manage client expectations with a solutions-oriented approach. Project Management and Coordination: Collaborate closely with Delivery and internal teams to ensure client objectives are met and service quality is maintained. Identify opportunities for process improvements within client workflows, working with internal teams to implement changes. Prioritize and manage multiple client accounts, ensuring timely and effective service delivery across all engagements.
Qualifications:
Bachelor’s degree in healthcare administration, business, or a related field. 2+ years of experience in practice management, or revenue cycle management within the healthcare or medical billing industry. Strong knowledge of medical billing software (EPIC, Advanced MD, eCW, Athena), CRM tools, and data analytics platforms. Proven ability to analyze revenue cycle data, identify trends, and develop solutions to reduce revenue leakage. Excellent communication, problem-solving, and client relationship management skills. Detail-oriented, with strong organizational and time management abilities.
Compensation
Base salary:$ 55kDOE + performance bonus (up to20%).
Why Neolytix?
At Neolytix, we value proactive problem solvers and client-focused professionals who are dedicated to driving results. Join our team and contribute to meaningful healthcare transformation, delivering impactful solutions for our clients.
Apply Today and become a part of Neolytix’s mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service.
Powered by JazzHR
CIu1ety0sk Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Internet Publishing Referrals increase your chances of interviewing at Neolytix by 2x Sign in to set job alerts for “Medical Biller” roles.
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Medical Billing Admin Assistant/Customer Success Manager - Chicago
1 week ago Be among the first 25 applicants Job Title: Medical Billing Admin Assistant/Customer Success Manager
Location: Loop, Chicago, IL
About Neolytix:
Neolytix is a leading provider of healthcare management services, offering specialized solutions for medical billing, credentialing, and revenue cycle management to healthcare organizations across the U.S. We are dedicated to enhancing the operational efficiency and financial health of healthcare providers through data-driven strategies and client-focused services.
Job Summary:
We are looking for a proactive and client-focused Medical Admin Assistant/Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, improving service delivery, and driving customer satisfaction. You will work closely with our Delivery teams to ensure that Neolytix consistently delivers value and impactful solutions in medical billing and revenue cycle management, with a key focus on reducing revenue leakage and optimizing the revenue cycle.
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-term relationships with healthcare provider clients. Act as the primary point of contact for client inquiries, feedback, and issue resolution. Conduct regular check-ins, gather feedback, and ensure proactive engagement with clients to foster loyalty and satisfaction. Revenue Management Skills: Analyze revenue cycle trends and performance data to identify areas of revenue leakage and opportunities for improvement. Partner with Delivery teams and clients to implement strategies that enhance revenue cycle performance, reduce revenue leakage, and improve financial outcomes. Develop and present regular reports and insights to clients, highlighting performance metrics, achievements, and recommendations. Account Management and Upselling: Identify and recommend additional services or product enhancements that align with client needs, expanding Neolytix’s footprint within the client’s organization. Support upselling and cross-selling opportunities to maximize client value and revenue potential. Healthcare Industry Expertise: Leverage a deep understanding of Practice Management, Patient Access, Operations, medical billing, coding, claims processing, and compliance standards. Stay updated on changes in healthcare regulations, payer requirements, and industry trends to provide clients with relevant insights and guidance. Communication and Interpersonal Skills: Communicate clearly and effectively with clients, translating complex billing and revenue cycle concepts into understandable terms. Show empathy and responsiveness in addressing client concerns and navigating high-stress situations, particularly around claims denials or reimbursement delays. Resolve conflicts and manage client expectations with a solutions-oriented approach. Project Management and Coordination: Collaborate closely with Delivery and internal teams to ensure client objectives are met and service quality is maintained. Identify opportunities for process improvements within client workflows, working with internal teams to implement changes. Prioritize and manage multiple client accounts, ensuring timely and effective service delivery across all engagements.
Qualifications:
Bachelor’s degree in healthcare administration, business, or a related field. 2+ years of experience in practice management, or revenue cycle management within the healthcare or medical billing industry. Strong knowledge of medical billing software (EPIC, Advanced MD, eCW, Athena), CRM tools, and data analytics platforms. Proven ability to analyze revenue cycle data, identify trends, and develop solutions to reduce revenue leakage. Excellent communication, problem-solving, and client relationship management skills. Detail-oriented, with strong organizational and time management abilities.
Compensation
Base salary:$ 55kDOE + performance bonus (up to20%).
Why Neolytix?
At Neolytix, we value proactive problem solvers and client-focused professionals who are dedicated to driving results. Join our team and contribute to meaningful healthcare transformation, delivering impactful solutions for our clients.
Apply Today and become a part of Neolytix’s mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service.
Powered by JazzHR
CIu1ety0sk Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Internet Publishing Referrals increase your chances of interviewing at Neolytix by 2x Sign in to set job alerts for “Medical Biller” roles.
Payment Posting Specialist - Medical Billing
Payment Posting Specialist - Medical Billing
Northbrook, IL $50,000.00-$55,000.00 4 days ago Outpatient Coder II, HB Coding, Full-time, Days (Remote - Must reside in IL, IN, IA, or WI - Sign-on bonus eligible)
Patient Service Representative and Insurance Verifier - Rehab Services – Days/Evenings
Arlington Heights, IL $22.00-$23.00 4 days ago Senior Pharmacy/Medical Billing Specialist
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Burr Ridge, IL $70,000.00-$75,000.00 5 days ago Chicago, IL $46,000.00-$62,000.00 1 month ago Burr Ridge, IL $70,000.00-$75,000.00 1 week ago Patient Service Representative and Insurance Verifier - Rehab Services – Days/Evenings
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr