Divisions Maintenance Group
Title: Director, Product Design
Reports To: VP, Product
Department: Product & Engineering - Design
Location: Cincinnati, OH or Seattle, WA
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Director of Product Design leads DMG’s design organization – hiring, mentoring, and enabling a distributed team that delivers high-quality, data-informed experiences across our entire product suite: customer-facing web and mobile apps, the provider/technician app, and internal operations tools and dashboards. The role balances strategic leadership with periodic hands-on contribution, championing customer empathy, scalable design systems, and pragmatic use of AI to accelerate both team efficiency and AI-driven product features.
What You'll Do: Set Design Strategy:
Define vision, principles, and quarterly OKRs aligned to business goals and product roadmaps Drive Cross-Functional Alignment
: Represent customers in product planning; embed design thinking across Product, Engineering, Sales, and Operations.
Ship Broad Charter:
Oversee UX for new customer app, provider/technician tools, new PLG initiatives, and internal ops dashboards. Leverage AI Effectively:
Identify AI opportunities to streamline team workflows (e.g., design-ops, research synthesis) and inform AI-driven product features.
Hands-On Projects:
Own 1-2 strategic design initiatives per quarter – research, prototype, and delivery – to model best practices.
Build & Scale Team
: Recruit, onboard, and develop designers; run 1:1s, design critiques, and career-growth plans that help the team punch above its weight.
Establish Design System & Standards:
Maintain a scalable design system with WCAG AA compliance and consistent brand expression. Measure & Improve:
Define UX metrics (adoption, task success, support reduction) and present performance to executive stakeholders. Other duties as assigned by management. What You Need: 12+ years in product/interaction design, including 5+ years leading multi-disciplinary design teams in SaaS or marketplace environments. Proven success overseeing multiple product surfaces (consumer, B2B, and internal tools) from discovery to launch. Experience in integrating AI/ML concepts into both design workflows and shipped product features. Mastery of Figma and modern prototyping/research tools; solid grasp of qualitative and quantitative UX methods. Demonstrated ability to build and scale a production design system. Clear, concise communication and stakeholder-management skills in a remote, fast-moving organization. Willingness to remain hands-on, delivering critical design work when needed. Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.
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What You'll Do: Set Design Strategy:
Define vision, principles, and quarterly OKRs aligned to business goals and product roadmaps Drive Cross-Functional Alignment
: Represent customers in product planning; embed design thinking across Product, Engineering, Sales, and Operations.
Ship Broad Charter:
Oversee UX for new customer app, provider/technician tools, new PLG initiatives, and internal ops dashboards. Leverage AI Effectively:
Identify AI opportunities to streamline team workflows (e.g., design-ops, research synthesis) and inform AI-driven product features.
Hands-On Projects:
Own 1-2 strategic design initiatives per quarter – research, prototype, and delivery – to model best practices.
Build & Scale Team
: Recruit, onboard, and develop designers; run 1:1s, design critiques, and career-growth plans that help the team punch above its weight.
Establish Design System & Standards:
Maintain a scalable design system with WCAG AA compliance and consistent brand expression. Measure & Improve:
Define UX metrics (adoption, task success, support reduction) and present performance to executive stakeholders. Other duties as assigned by management. What You Need: 12+ years in product/interaction design, including 5+ years leading multi-disciplinary design teams in SaaS or marketplace environments. Proven success overseeing multiple product surfaces (consumer, B2B, and internal tools) from discovery to launch. Experience in integrating AI/ML concepts into both design workflows and shipped product features. Mastery of Figma and modern prototyping/research tools; solid grasp of qualitative and quantitative UX methods. Demonstrated ability to build and scale a production design system. Clear, concise communication and stakeholder-management skills in a remote, fast-moving organization. Willingness to remain hands-on, delivering critical design work when needed. Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.
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