IT Support Specialist Job at Insight Global in Raleigh

Job Description A client is seeking to onboard an IT Support Specialist for a six-month contract-to-hire role, with the expectation of working five days a week in Raleigh, NC. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. The selected individual will be responsible for providing remote support to approximately 150 employees and desk-side support to around 40 in-office staff. Key responsibilities include user setups, password resets, Active Directory management, printer support, Azure administration, and assistance with onboarding processes. All support inquiries will be managed through the company’s internal proprietary system. Company Culture We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Skills and Requirements 2–4 years of experience in IT support Hands-on experience using ticketing systems to manage support requests Demonstrated success in previous IT support roles Working knowledge of Active Directory, Azure, and printer management Excellent communication and problem-solving skills Strong ability to work independently and handle multiple support issues simultaneously Pay range is $28-32 an hour. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. #J-18808-Ljbffr