Retail Banker I - North Haven, CT (North Haven) Job at TD in North Haven

3 days ago Be among the first 25 applicants Work Location: North Haven, Connecticut Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business: Services bancaires personnels et commerciaux Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Depth & Scope Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities Independently resolves customer issues, errors and problems, escalating when necessary Builds working relationships with customers and explains detailed and/or complicated information Requires full proficiency gained through job related training to perform a range of activities Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise Engages in conversations with customers about loan products, facilitates the application intake Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) Education & Experience HS Diploma or GED 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience Teller experience preferred Must be able to complete teller training upon hire to take customer transactions Demonstrated ability to engage in customer conversations while educating them on products and services Demonstrated organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Sound judgment in decision making and effective problem solving Proficient in Microsoft Office Notary License (Preferred) Customer Accountabilities Delivers Legendary experience by helping customers, building relationships, and delivering service and advice Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content & tools, providing consultative support, and advocating with proactive insights Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through problem resolution or sound advice Engages in lobby leadership by guiding customer flow and discovering initial needs Educates Customers on self-service options that meet their needs May act as a point of escalation for Customer questions or concerns May perform teller transactions while monitoring fraud mitigation and adhering to policies Contributes to TD's risk and brand standards Brings genuine self to each banking transaction Shareholder Accountabilities Ensures compliance with guidelines and regulations to minimize risk Supports daily operations aligned with TD's risk framework Understands and applies operating policies and procedures Ensures timely completion of business processes and proper due diligence Escalates non-standard or high-risk transactions Ensures accurate documentation and reflects client intentions Complies with Bank Code of Conduct Contributes to Operational Excellence and risk control adherence Employee/Team Accountabilities Participates as a positive team member and supports communication of issues Continuously enhances knowledge and contributes to knowledge transfer Participates in performance management and development Keeps others informed about project progress Supports a diverse, fair, and inclusive work environment Acts as a brand ambassador and uses feedback to improve performance Establishes relationships with partner bankers for referrals Contributes to TD culture and collaborates with the team Seeks opportunities to improve delivery with high quality standards Owns career development and seeks diverse feedback Adheres to TD's Shared Commitments and code of conduct Supports inclusive culture and diversity initiatives OCC Language This position falls within the definition of Loan Originator and Mortgage Loan Originator per applicable regulations Eligible for employment with a covered financial institution under Regulation Z Eligible for NMLS registration as required by SAFE Act Criminal background and credit checks required by federal law Physical Requirements Various physical requirements and travel expectations are listed; typical office activities apply. See original for details. Who We Are TD is a leading global financial institution. We are committed to customer experience and supporting colleagues’ growth. TD offers leadership, development, mentorship, and training programs to help colleagues reach their goals. Our Total Rewards Package Total Rewards includes base salary, incentives, health and wellness benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information We provide career development conversations, training programs, and competitive benefits. TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics. Accommodations are available upon request at USWAPTDO@td.com. Interview Process We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone. Accommodation TD Bank is an equal opportunity employer. For accommodations during the application process, please contact the provided email. Referrals increase your chances of interviewing at TD by 2x Get notified about new Retail Banker jobs in North Haven, CT. #J-18808-Ljbffr