General Dynamics Information Technology is hiring: IT Support Specialist (TS/SCI

Job Qualifications: Computer Hardware, Information Technology (IT), Remote Access, Remote Support, Troubleshooting Job Description: Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Help Desk Technician. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT Provides technical support and troubleshooting to network, desktop, and/or systems hardware or software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure What You’ll Need To Succeed: Required Experience: 0-3 years of related experience Required Technical Skills: Installs, modifies, and repairs computer software using remote access tools Required: IAT Level 1 certificate is required within 6 months of start date Security Clearance Level: TS/SCI w/Poly Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis Junction, MD US Citizenship Required Day Shift: Monday – Friday 8am-4pm or 10am-6pm Based on Contract needs. Gdit Is Your Place: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from The likely hourly rate for this position is between $36.82 - $49.82. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr