City of Brainerd
HRA - ROSS Resident Services Coordinator
City of Brainerd, Brainerd, Minnesota, United States, 56401
Responsibilities
The ROSS Resident Services Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Self-Sufficiency (ROSS) program. The Coordinator will coordinate supportive services and other resident empowerment activities designed to help Public Housing residents attain greater self-sufficiency. These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. This position is funded by a grant from HUD which is eligible to renew every three years. Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant or as requested by BHRA. Develop connections to a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults. Act as a liaison between participants and community resource providers to enhance successful referrals. Coordinate referrals, arrange for on-site services, or provide assistance to ROSS Program participants interested in mental health support, substance abuse support, disability resources, education or GED programs, employment workshops, financial education, homeownership counseling, youth services and resources, life skills instruction, and other community program opportunities as necessary. Proactively develop and promote self-reliance activities and education sessions for ROSS Program participants. Enroll participants in the ROSS program and assist with the completion of all necessary application and enrollment forms required for the program. Identify needs of program participants, define clear and measurable goals to address those needs and assist with connection to resources. Document participant’s progress and re-evaluate services for adequacy. Maintain regular contact with clients including in person, by phone and in writing. Coordinate with the FSS program as needed to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency. Complete case notes, program paperwork, monthly reports, and other data tracking or reporting as requested both accurately and timely. Periodically review program performance, evaluate participant needs, identify gaps in services, and work with staff and community providers to craft solutions, program design features, or policies. Seek out new program funding sources, write for public and private grants and work toward program sustainability. Develop advertising and promotional program materials. Seek opportunities for continued training. Attend trainings and workshops to enhance skills related to service provision, community resource improvement, client work, and other related topics. Assist with and participate in monthly Resident’s Council meeting. Answer telephone, electronic, and in-person inquiries regarding the ROSS program and public housing program. Assist Housing Manager and BHRA staff with administrative tasks related to public housing operations as needed. Knowledge, Skills and Abilities
Ability to effectively communicate. Ability to work with a diverse population. Knowledge of community resources and providers. Knowledge of Data Privacy Laws, Fair Housing Laws, and regulations. Ability to resolve conflicts and negotiate effectively. Ability to initiate work projects and make independent decisions. Ability to work well with government officials, program providers, BHRA staff and program participants. At least a basic knowledge of common computer software and office machine operation. Ability to manage time effectively and maintain flexibility in scheduling and planning. Understanding of methods and techniques of effective case management and assessment skills. Strong writing skills to write grants, grant reports, generate promotional material and public relations releases. Minimum Qualifications
Associate’s degree in field such as Social Services, Psychology, Human Services, Counseling or related field plus two years’ experience in case management or related work or four years’ combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director. Possession of a valid driver’s license and access to reliable transportation. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is required to talk, hear, have eyesight and have mobility enough to operate a variety of office machines, operate a vehicle and work in buildings with stairs and elevators. The employee frequently is required to bend/stoop, reach above shoulder level, push and pull. The employee occasionally required to squat, crawl, climb, kneel and carry/lift up to 24 lbs.
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The ROSS Resident Services Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Self-Sufficiency (ROSS) program. The Coordinator will coordinate supportive services and other resident empowerment activities designed to help Public Housing residents attain greater self-sufficiency. These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. This position is funded by a grant from HUD which is eligible to renew every three years. Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant or as requested by BHRA. Develop connections to a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults. Act as a liaison between participants and community resource providers to enhance successful referrals. Coordinate referrals, arrange for on-site services, or provide assistance to ROSS Program participants interested in mental health support, substance abuse support, disability resources, education or GED programs, employment workshops, financial education, homeownership counseling, youth services and resources, life skills instruction, and other community program opportunities as necessary. Proactively develop and promote self-reliance activities and education sessions for ROSS Program participants. Enroll participants in the ROSS program and assist with the completion of all necessary application and enrollment forms required for the program. Identify needs of program participants, define clear and measurable goals to address those needs and assist with connection to resources. Document participant’s progress and re-evaluate services for adequacy. Maintain regular contact with clients including in person, by phone and in writing. Coordinate with the FSS program as needed to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency. Complete case notes, program paperwork, monthly reports, and other data tracking or reporting as requested both accurately and timely. Periodically review program performance, evaluate participant needs, identify gaps in services, and work with staff and community providers to craft solutions, program design features, or policies. Seek out new program funding sources, write for public and private grants and work toward program sustainability. Develop advertising and promotional program materials. Seek opportunities for continued training. Attend trainings and workshops to enhance skills related to service provision, community resource improvement, client work, and other related topics. Assist with and participate in monthly Resident’s Council meeting. Answer telephone, electronic, and in-person inquiries regarding the ROSS program and public housing program. Assist Housing Manager and BHRA staff with administrative tasks related to public housing operations as needed. Knowledge, Skills and Abilities
Ability to effectively communicate. Ability to work with a diverse population. Knowledge of community resources and providers. Knowledge of Data Privacy Laws, Fair Housing Laws, and regulations. Ability to resolve conflicts and negotiate effectively. Ability to initiate work projects and make independent decisions. Ability to work well with government officials, program providers, BHRA staff and program participants. At least a basic knowledge of common computer software and office machine operation. Ability to manage time effectively and maintain flexibility in scheduling and planning. Understanding of methods and techniques of effective case management and assessment skills. Strong writing skills to write grants, grant reports, generate promotional material and public relations releases. Minimum Qualifications
Associate’s degree in field such as Social Services, Psychology, Human Services, Counseling or related field plus two years’ experience in case management or related work or four years’ combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director. Possession of a valid driver’s license and access to reliable transportation. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is required to talk, hear, have eyesight and have mobility enough to operate a variety of office machines, operate a vehicle and work in buildings with stairs and elevators. The employee frequently is required to bend/stoop, reach above shoulder level, push and pull. The employee occasionally required to squat, crawl, climb, kneel and carry/lift up to 24 lbs.
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