Reformation
Store Manager - Short Hills
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Store Manager - Short Hills
role at Reformation. Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone. We’re a Climate Positive by 2025, Circular by 2030, and a global brand with 50+ stores worldwide. We innovate across categories such as accessories, swimwear, and sleepwear, and we reach millions of people with our campaigns. Reformation is a mission-based company that invests in an inclusive culture, ensuring everyone can grow, thrive, and belong. Responsibilities
Measure and monitor sales performance, taking action to improve business performance when needed. Own the operational execution of the store to achieve revenue targets while balancing budget and expenses. Use a high level of business acumen to understand business drivers and opportunities, and build solutions. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience, acting as a brand ambassador – embody brand values, engage customers, and share Reformation’s sustainability stories. Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology, providing in‑moment coaching for continuous improvement. Create an optimal balance of sales and service by scheduling the right people at the right time while achieving payroll goals. Deliver and maintain extraordinary customer experience NPS scores. Uphold consistent inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables. Contribute to loss prevention in all areas of the business, setting expectations and owning training for the store team. Ensure facility maintenance, presentation, and organization. Lead merchandising presentation and concept standards, using retail & product reporting to strategize for the customer experience and business productivity. Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and success. Ensure the selling floor reflects brand and concept standards at all times, training support staff and developing talent in visual and digital merchandising. Manage day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience. Account for hiring, training, and development of the store team across all areas. Provide performance feedback to ensure growth and change, understanding culture and areas for improvement, working with the Regional Director for continuous improvement through activations, recognition, and thorough communication. Own reviews, development plans, disciplinary action, and corrective action for the team. Qualifications
Minimum of 5 years of retail experience. Minimum of 4 years of retail management experience. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast‑paced, cross‑functional team environment. Strong interpersonal skills and ability to interact effectively with diverse personalities. The drive to take on new challenges with self‑motivation for continuous personal and team development. Ability to set clear objectives and inspire the team to reach their highest potential. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. Skills to collaborate strategically with cross‑functional partners to pursue shared business outcomes. A proactive and entrepreneurial sense of urgency and ability to prioritize important work. A keen eye for identifying and evaluating new business opportunities. Compensation
The wage for this full‑time position starts at $90,000 per year. Available to work a minimum of 40 hours per week; daily open availability across a full 7‑day work week; ability to work a flexible schedule (days, nights, weekends, & holidays if required). Understanding of Retail Labor Laws; GSuite experience a plus. Benefits & Perks
Eligible employees get employer‑sponsored private medical, dental, and vision insurance, as well as commuter benefits. Competitive paid time off policies including vacation, sick leave, and company holidays. Retirement planning support, including the option to invest in ESG‑aligned funds. Global collaboration opportunities with offices in LA, NYC, and London. Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. Annual donations to community efforts. Clothing discount, culture events (including Ref Values week and Volunteer Time Off), and other meaningful perks. Reformation is proud to be an Equal Opportunity Employer.
We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.
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Store Manager - Short Hills
role at Reformation. Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone. We’re a Climate Positive by 2025, Circular by 2030, and a global brand with 50+ stores worldwide. We innovate across categories such as accessories, swimwear, and sleepwear, and we reach millions of people with our campaigns. Reformation is a mission-based company that invests in an inclusive culture, ensuring everyone can grow, thrive, and belong. Responsibilities
Measure and monitor sales performance, taking action to improve business performance when needed. Own the operational execution of the store to achieve revenue targets while balancing budget and expenses. Use a high level of business acumen to understand business drivers and opportunities, and build solutions. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience, acting as a brand ambassador – embody brand values, engage customers, and share Reformation’s sustainability stories. Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology, providing in‑moment coaching for continuous improvement. Create an optimal balance of sales and service by scheduling the right people at the right time while achieving payroll goals. Deliver and maintain extraordinary customer experience NPS scores. Uphold consistent inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables. Contribute to loss prevention in all areas of the business, setting expectations and owning training for the store team. Ensure facility maintenance, presentation, and organization. Lead merchandising presentation and concept standards, using retail & product reporting to strategize for the customer experience and business productivity. Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and success. Ensure the selling floor reflects brand and concept standards at all times, training support staff and developing talent in visual and digital merchandising. Manage day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience. Account for hiring, training, and development of the store team across all areas. Provide performance feedback to ensure growth and change, understanding culture and areas for improvement, working with the Regional Director for continuous improvement through activations, recognition, and thorough communication. Own reviews, development plans, disciplinary action, and corrective action for the team. Qualifications
Minimum of 5 years of retail experience. Minimum of 4 years of retail management experience. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast‑paced, cross‑functional team environment. Strong interpersonal skills and ability to interact effectively with diverse personalities. The drive to take on new challenges with self‑motivation for continuous personal and team development. Ability to set clear objectives and inspire the team to reach their highest potential. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. Skills to collaborate strategically with cross‑functional partners to pursue shared business outcomes. A proactive and entrepreneurial sense of urgency and ability to prioritize important work. A keen eye for identifying and evaluating new business opportunities. Compensation
The wage for this full‑time position starts at $90,000 per year. Available to work a minimum of 40 hours per week; daily open availability across a full 7‑day work week; ability to work a flexible schedule (days, nights, weekends, & holidays if required). Understanding of Retail Labor Laws; GSuite experience a plus. Benefits & Perks
Eligible employees get employer‑sponsored private medical, dental, and vision insurance, as well as commuter benefits. Competitive paid time off policies including vacation, sick leave, and company holidays. Retirement planning support, including the option to invest in ESG‑aligned funds. Global collaboration opportunities with offices in LA, NYC, and London. Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. Annual donations to community efforts. Clothing discount, culture events (including Ref Values week and Volunteer Time Off), and other meaningful perks. Reformation is proud to be an Equal Opportunity Employer.
We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.
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