Jubilant HollisterStier CMO
Manager, IT Applications
Jubilant HollisterStier CMO, Spokane, Washington, United States, 99254
Job Description
The
Manager of IT Applications
plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. This position is primarily hands‑on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager will ensure the high availability, performance, and security of business‑critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision‑making. Responsibilities
Design and implement application support framework: Establish the processes, tools, and standards for supporting business applications, ensuring scalability and maintainability from the ground up. Hands‑on development and troubleshooting: Actively engage in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance. Database administration and optimization: Oversee database and data‑lake architecture, performance tuning, backups, and security, ensuring data integrity and availability across all supported platforms to support analytics and business operations. Intelligent feature integration: Identify use cases and integrate intelligent features such as automation and predictive insights into business applications and data workflows. Stakeholder collaboration: Work closely with business units, leadership, and project managers to align application support with organizational goals and user needs. Incident and problem management: Lead root cause analysis and resolution of application and database incidents, implementing preventive measures, and documenting solutions. Application lifecycle management: Manage upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols. Monitoring and reporting: Develop and maintain dashboards and reports to track application performance, support metrics, and team KPIs, driving data‑informed decisions. Qualifications
Bachelor's degree required. 5+ years of hands‑on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required. Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity required. Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes required. Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks required. Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals required. Ability to manage the entire lifecycle of software applications, including requirements gathering, development, deployment, maintenance, and retirement. This process ensures alignment with business needs and technical standards required. Proficiency in analyzing business workflows to identify opportunities for automation, efficiency improvements, and application enhancements that support organizational goals required. Extended periods of sitting and performing computer‑related tasks required. Shift & Location
This is an on‑site, full‑time position located in Spokane, WA. Shift: Weekday days, Monday‑Friday. Compensation & Benefits
Hiring Wage: $93,800 - $137,500 annually depending on experience, with opportunity for growth, promotion, and annual raises. Medical, Dental, Vision, Flexible Spending and Health Savings Accounts Life, AD&D, Short and Long Term Disability 401(k) with company match Generous paid time off plan Employee Assistance Program EEO Statement
Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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The
Manager of IT Applications
plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. This position is primarily hands‑on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager will ensure the high availability, performance, and security of business‑critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision‑making. Responsibilities
Design and implement application support framework: Establish the processes, tools, and standards for supporting business applications, ensuring scalability and maintainability from the ground up. Hands‑on development and troubleshooting: Actively engage in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance. Database administration and optimization: Oversee database and data‑lake architecture, performance tuning, backups, and security, ensuring data integrity and availability across all supported platforms to support analytics and business operations. Intelligent feature integration: Identify use cases and integrate intelligent features such as automation and predictive insights into business applications and data workflows. Stakeholder collaboration: Work closely with business units, leadership, and project managers to align application support with organizational goals and user needs. Incident and problem management: Lead root cause analysis and resolution of application and database incidents, implementing preventive measures, and documenting solutions. Application lifecycle management: Manage upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols. Monitoring and reporting: Develop and maintain dashboards and reports to track application performance, support metrics, and team KPIs, driving data‑informed decisions. Qualifications
Bachelor's degree required. 5+ years of hands‑on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required. Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity required. Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes required. Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks required. Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals required. Ability to manage the entire lifecycle of software applications, including requirements gathering, development, deployment, maintenance, and retirement. This process ensures alignment with business needs and technical standards required. Proficiency in analyzing business workflows to identify opportunities for automation, efficiency improvements, and application enhancements that support organizational goals required. Extended periods of sitting and performing computer‑related tasks required. Shift & Location
This is an on‑site, full‑time position located in Spokane, WA. Shift: Weekday days, Monday‑Friday. Compensation & Benefits
Hiring Wage: $93,800 - $137,500 annually depending on experience, with opportunity for growth, promotion, and annual raises. Medical, Dental, Vision, Flexible Spending and Health Savings Accounts Life, AD&D, Short and Long Term Disability 401(k) with company match Generous paid time off plan Employee Assistance Program EEO Statement
Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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