Invited
Director Member Experience
Invited is a leading private club operator with 130+ clubs nationwide. The Director Member Experience leads the overall member experience strategy to drive revenue, engagement, retention, and satisfaction.
Key Responsibilities
Develop and execute the member experience strategy, focusing on retention and member spend.
Partner with the General Manager and department heads to create revenue‑generating strategies across all areas.
Leverage data analytics to monitor member engagement trends and optimize retention efforts.
Oversee the planning and execution of all member events and programs, ensuring they are innovative, memorable, and aligned with the club’s mission and evolving member preferences.
Incorporate feedback from members and committees to ensure events remain relevant, engaging, and tailored to the diverse needs of the members.
Curate a dynamic calendar of experiences that inspire participation, foster community, and elevate the overall member experience.
Develop a seamless onboarding process that ensures new members feel welcomed, integrated, and connected to members and employees.
Ensure that all touchpoints along the member journey are strategically planned and executed to foster engagement and satisfaction at every stage.
Assist with developing retention strategies, including personalized interventions for at‑risk members, to strengthen member loyalty and improve retention rates.
Continuously assess and refine the member journey to adapt to member needs and club goals, focusing on early tenure management and long‑term engagement.
Develop and distribute a multi‑channel communication strategy that consistently conveys the club’s narrative, promoting member events, activities, and initiatives through email, social media, in‑club signage, and digital platform.
Ensure timely and effective dissemination of key updates, reinforcing transparency and keeping members well‑informed of club developments.
Communicate consistently and concisely with members and employees across all channels to promote club activities and initiatives.
Required Qualifications
High school diploma or equivalent.
Minimum 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications.
Preferred Qualifications
Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications.
Proven leadership ability in managing cross‑functional teams and adapting to evolving operational challenges.
Preferred experience in relationship management, food and beverage operations, event management, customer service or membership associations.
Prior experience in leading a team or managing projects to a successful outcome.
Advanced skills in Microsoft Office Suite, including Word, Outlook, and Excel.
Experience with CRM systems, particularly Salesforce.
Benefits
Medical, dental, and vision coverage.
Life insurance.
Short‑term and long‑term disability insurance.
401(k) retirement savings plan.
Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members).
Invited is an Equal Employment Opportunity Employer.
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr
Key Responsibilities
Develop and execute the member experience strategy, focusing on retention and member spend.
Partner with the General Manager and department heads to create revenue‑generating strategies across all areas.
Leverage data analytics to monitor member engagement trends and optimize retention efforts.
Oversee the planning and execution of all member events and programs, ensuring they are innovative, memorable, and aligned with the club’s mission and evolving member preferences.
Incorporate feedback from members and committees to ensure events remain relevant, engaging, and tailored to the diverse needs of the members.
Curate a dynamic calendar of experiences that inspire participation, foster community, and elevate the overall member experience.
Develop a seamless onboarding process that ensures new members feel welcomed, integrated, and connected to members and employees.
Ensure that all touchpoints along the member journey are strategically planned and executed to foster engagement and satisfaction at every stage.
Assist with developing retention strategies, including personalized interventions for at‑risk members, to strengthen member loyalty and improve retention rates.
Continuously assess and refine the member journey to adapt to member needs and club goals, focusing on early tenure management and long‑term engagement.
Develop and distribute a multi‑channel communication strategy that consistently conveys the club’s narrative, promoting member events, activities, and initiatives through email, social media, in‑club signage, and digital platform.
Ensure timely and effective dissemination of key updates, reinforcing transparency and keeping members well‑informed of club developments.
Communicate consistently and concisely with members and employees across all channels to promote club activities and initiatives.
Required Qualifications
High school diploma or equivalent.
Minimum 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications.
Preferred Qualifications
Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications.
Proven leadership ability in managing cross‑functional teams and adapting to evolving operational challenges.
Preferred experience in relationship management, food and beverage operations, event management, customer service or membership associations.
Prior experience in leading a team or managing projects to a successful outcome.
Advanced skills in Microsoft Office Suite, including Word, Outlook, and Excel.
Experience with CRM systems, particularly Salesforce.
Benefits
Medical, dental, and vision coverage.
Life insurance.
Short‑term and long‑term disability insurance.
401(k) retirement savings plan.
Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members).
Invited is an Equal Employment Opportunity Employer.
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#J-18808-Ljbffr