Catholic Charities of Central Colorado
Family Navigator
Catholic Charities of Central Colorado, Colorado Springs, Colorado, United States, 80509
Overview
Make a Meaningful Impact — One Family at a Time. At Catholic Charities of Central Colorado, we believe that strong families build strong communities. As a
Family Navigator , you’ll be the first point of hope and support for families navigating tough times — helping them find stability, access critical resources, and move toward long-term well-being. This is more than a job — it’s a chance to walk alongside families with compassion and care. You’ll connect them to services that match their goals and needs, remove barriers standing in your way, and provide steady, strengths-based support when it’s needed most. You\'ll conduct intakes and assessments, collaborate with partners across the community, and offer hands-on help that truly makes a difference — all while being backed by a passionate, trauma-informed team that believes in growth, equity, and continuous learning. If you’re flexible, adaptable, people-centered, and ready to be part of meaningful change, we want to meet you. Evening and weekend availability may be needed to best serve families — but your time, talents, and dedication will be supported along the way with paid training, team collaboration, and opportunities to grow.
Essential Duties Key tasks and responsibilities to be performed in the role.
Client Intake & Assessment
Conduct intake screenings and assessments for families who are seeking emergency assistance to include homeless prevention support in order to maintain current housing and stability.
Review and self-assign requests and needs from families that come through Initial Contact, Info and Family Support emails.
Case Management & Follow-Up
Provide urgent case management efforts around financial assistance, including: utility assistance, car repairs, hotel vouchers, and other client needs. This includes appointment scheduling, intake, initial needs assessments, and financial assistance funds for eligible clients as assigned by the family support form emails.
Develop effective case plans for a subset of families regarding parenting skills, family issues, economic stressors, parent/child relationships, and community connections. Track measurable progress toward goals, acknowledge family strengths and resources, and promote child safety and school stability.
Document agreed-upon next steps and assign responsibility for each task. Follow up with families to assess progress and success with referrals, especially internal referrals to other Catholic Charities programs.
Provide advocacy to entities involved with families (e.g., welfare/public benefit agencies, landlords, educational entities) and support family members in advocating for themselves.
Seek feedback from families and team members for program improvement.
Serve as a back-up for other employees at the Helen Hunt Campus.
Data, Documentation & Reporting
Consistently and accurately collect and enter data into designated database systems within five (5) days of service. Maintain organized and complete client files, program statistics, demographics, and reports. Take ownership of updating and managing data entry systems, spreadsheets, and tools, proactively identifying and resolving errors and recommending process improvements to ensure accuracy and reliability.
Respond to financial requests (rent, gift cards, etc.) appropriately, following established request and approval processes.
Submit accurate financial documentation and maintain accurate financial records.
Actively communicate with and seek support from supervisor including information on number of referrals received and allocation of funds.
Maintain up-to-date Release of Information (ROI) documentation annually, in compliance with privacy standards.
Client Engagement & Community Partnerships
Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
Participate regularly in appropriate community meetings.
Participate in ongoing training and follow Quality Standards for Family Strengthening & Support and Trauma-Informed Care practices.
Growth Pathway How to advance within the role.
Case Manager I
Bachelor's degree and 0 to 2 years of experience in the role.
Performs work under direct supervision.
Handles basic issues and refers more complex issues to higher-level staff.
Beginning working knowledge of subject matter.
Case Manager II
Bachelor's degree and 2 to 4 years of experience.
Performs work under general supervision.
Handles more complex cases and provides leadership, coaching, and/or mentoring to junior staff.
May serve as the organization’s representative in community and partner settings and provide leadership in the absence of team members.
Competencies Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Engage and maintain effective working relationships with a broad variety of families.
Demonstrate empathy and compassion with calm, respectful interactions.
Knowledge of child development and strength-based family support practices; ability to apply trauma-informed care and motivational interviewing principles.
Proficiency in problem solving, planning, mediation, and conflict resolution.
Team-oriented approach and ability to support daily operations and welcome clients.
Family Development approach to strengthen families and build support systems.
Understanding of family dynamics, systems theory, domestic violence, and social work concepts; knowledge of community resources.
Commitment to ethical standards and professional integrity.
This description is not intended to be exhaustive. It reflects the principal job elements essential for compensation decisions.
Requirements Minimum requirements to be eligible for the role.
Education & Experience
Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred, with at least one year of full-time experience in direct client/family interaction.
Alternatively,
Associate's degree in these fields with 2+ years of full-time experience in direct client/family interaction.
4+ years in Case Management, in lieu of degree.
Knowledge & Skills
Knowledge of common emergency assistance procedures (COPE, LEAP).
Strong verbal and written communication, listening, problem solving, and relationship skills.
Ability to form positive relationships with diverse families and colleagues.
Ability to apply culturally appropriate skills and conduct on-the-job training in English within established time limits.
Basic math and analytical skills for budgeting and interpreting financials.
Ability to follow directions and policies to ensure compliance.
Attention to detail in data entry and documentation.
Computer proficiency and ability to learn databases.
Bilingual English/Spanish strongly preferred.
Other Requirements
Ability and willingness to work within Catholic Charities guidelines.
Self-motivation, teamwork, and ability to manage multiple responsibilities.
Valid driver’s license and reliable transportation.
Occasional evenings and weekends as needed.
Must pass background clearance.
Work Environment
Most duties are performed in an office environment.
Subject to both indoor and outdoor environmental conditions; reasonable accommodations available.
This description is not intended to be exhaustive and reflects the principal job elements essential for compensation decisions.
Compensation The salary range for this position is
$20.60 - $23.60 per hour . Salary is determined based on incoming skills and experience, and budget at time of hiring.
Position Classification
Nonexempt
Full Time: 40 hours per week
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Benefits
Paid Leave
17 holidays (approximate) annually
15 days of Discretionary Time Off (DTO) during first year, increasing with policy
Spiritual Enrichment (2 hours monthly)
Your Birthday!
Health & Wellness Benefits
Employee Assistance Program
Dental Insurance
Medical Insurance
Vision Insurance
$2,000 Dependent Life Insurance for spouse and each eligible child
Income Protection
Short-term Disability Insurance after 30 days
Long-term Disability Insurance after 6 months
Workers’ Compensation Insurance
Life Insurance
$50,000 Term Life/AD&D
Retirement Benefits
Pension Plan (6% of wages) with vesting
403(b) Tax Deferred Annuities
Other: We are a qualified Public Service Loan Forgiveness employer
Equal Employment Opportunity Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination on the basis of age, race, color, national origin, gender, religion, disability, marital status, military status, and other protected classes. Applicants and employees need not be Catholic. We participate in E-Verify and will provide I-9 information as required. This job posting may include standard legal notices.
PI278814453
#J-18808-Ljbffr
Make a Meaningful Impact — One Family at a Time. At Catholic Charities of Central Colorado, we believe that strong families build strong communities. As a
Family Navigator , you’ll be the first point of hope and support for families navigating tough times — helping them find stability, access critical resources, and move toward long-term well-being. This is more than a job — it’s a chance to walk alongside families with compassion and care. You’ll connect them to services that match their goals and needs, remove barriers standing in your way, and provide steady, strengths-based support when it’s needed most. You\'ll conduct intakes and assessments, collaborate with partners across the community, and offer hands-on help that truly makes a difference — all while being backed by a passionate, trauma-informed team that believes in growth, equity, and continuous learning. If you’re flexible, adaptable, people-centered, and ready to be part of meaningful change, we want to meet you. Evening and weekend availability may be needed to best serve families — but your time, talents, and dedication will be supported along the way with paid training, team collaboration, and opportunities to grow.
Essential Duties Key tasks and responsibilities to be performed in the role.
Client Intake & Assessment
Conduct intake screenings and assessments for families who are seeking emergency assistance to include homeless prevention support in order to maintain current housing and stability.
Review and self-assign requests and needs from families that come through Initial Contact, Info and Family Support emails.
Case Management & Follow-Up
Provide urgent case management efforts around financial assistance, including: utility assistance, car repairs, hotel vouchers, and other client needs. This includes appointment scheduling, intake, initial needs assessments, and financial assistance funds for eligible clients as assigned by the family support form emails.
Develop effective case plans for a subset of families regarding parenting skills, family issues, economic stressors, parent/child relationships, and community connections. Track measurable progress toward goals, acknowledge family strengths and resources, and promote child safety and school stability.
Document agreed-upon next steps and assign responsibility for each task. Follow up with families to assess progress and success with referrals, especially internal referrals to other Catholic Charities programs.
Provide advocacy to entities involved with families (e.g., welfare/public benefit agencies, landlords, educational entities) and support family members in advocating for themselves.
Seek feedback from families and team members for program improvement.
Serve as a back-up for other employees at the Helen Hunt Campus.
Data, Documentation & Reporting
Consistently and accurately collect and enter data into designated database systems within five (5) days of service. Maintain organized and complete client files, program statistics, demographics, and reports. Take ownership of updating and managing data entry systems, spreadsheets, and tools, proactively identifying and resolving errors and recommending process improvements to ensure accuracy and reliability.
Respond to financial requests (rent, gift cards, etc.) appropriately, following established request and approval processes.
Submit accurate financial documentation and maintain accurate financial records.
Actively communicate with and seek support from supervisor including information on number of referrals received and allocation of funds.
Maintain up-to-date Release of Information (ROI) documentation annually, in compliance with privacy standards.
Client Engagement & Community Partnerships
Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
Participate regularly in appropriate community meetings.
Participate in ongoing training and follow Quality Standards for Family Strengthening & Support and Trauma-Informed Care practices.
Growth Pathway How to advance within the role.
Case Manager I
Bachelor's degree and 0 to 2 years of experience in the role.
Performs work under direct supervision.
Handles basic issues and refers more complex issues to higher-level staff.
Beginning working knowledge of subject matter.
Case Manager II
Bachelor's degree and 2 to 4 years of experience.
Performs work under general supervision.
Handles more complex cases and provides leadership, coaching, and/or mentoring to junior staff.
May serve as the organization’s representative in community and partner settings and provide leadership in the absence of team members.
Competencies Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Engage and maintain effective working relationships with a broad variety of families.
Demonstrate empathy and compassion with calm, respectful interactions.
Knowledge of child development and strength-based family support practices; ability to apply trauma-informed care and motivational interviewing principles.
Proficiency in problem solving, planning, mediation, and conflict resolution.
Team-oriented approach and ability to support daily operations and welcome clients.
Family Development approach to strengthen families and build support systems.
Understanding of family dynamics, systems theory, domestic violence, and social work concepts; knowledge of community resources.
Commitment to ethical standards and professional integrity.
This description is not intended to be exhaustive. It reflects the principal job elements essential for compensation decisions.
Requirements Minimum requirements to be eligible for the role.
Education & Experience
Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred, with at least one year of full-time experience in direct client/family interaction.
Alternatively,
Associate's degree in these fields with 2+ years of full-time experience in direct client/family interaction.
4+ years in Case Management, in lieu of degree.
Knowledge & Skills
Knowledge of common emergency assistance procedures (COPE, LEAP).
Strong verbal and written communication, listening, problem solving, and relationship skills.
Ability to form positive relationships with diverse families and colleagues.
Ability to apply culturally appropriate skills and conduct on-the-job training in English within established time limits.
Basic math and analytical skills for budgeting and interpreting financials.
Ability to follow directions and policies to ensure compliance.
Attention to detail in data entry and documentation.
Computer proficiency and ability to learn databases.
Bilingual English/Spanish strongly preferred.
Other Requirements
Ability and willingness to work within Catholic Charities guidelines.
Self-motivation, teamwork, and ability to manage multiple responsibilities.
Valid driver’s license and reliable transportation.
Occasional evenings and weekends as needed.
Must pass background clearance.
Work Environment
Most duties are performed in an office environment.
Subject to both indoor and outdoor environmental conditions; reasonable accommodations available.
This description is not intended to be exhaustive and reflects the principal job elements essential for compensation decisions.
Compensation The salary range for this position is
$20.60 - $23.60 per hour . Salary is determined based on incoming skills and experience, and budget at time of hiring.
Position Classification
Nonexempt
Full Time: 40 hours per week
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Benefits
Paid Leave
17 holidays (approximate) annually
15 days of Discretionary Time Off (DTO) during first year, increasing with policy
Spiritual Enrichment (2 hours monthly)
Your Birthday!
Health & Wellness Benefits
Employee Assistance Program
Dental Insurance
Medical Insurance
Vision Insurance
$2,000 Dependent Life Insurance for spouse and each eligible child
Income Protection
Short-term Disability Insurance after 30 days
Long-term Disability Insurance after 6 months
Workers’ Compensation Insurance
Life Insurance
$50,000 Term Life/AD&D
Retirement Benefits
Pension Plan (6% of wages) with vesting
403(b) Tax Deferred Annuities
Other: We are a qualified Public Service Loan Forgiveness employer
Equal Employment Opportunity Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination on the basis of age, race, color, national origin, gender, religion, disability, marital status, military status, and other protected classes. Applicants and employees need not be Catholic. We participate in E-Verify and will provide I-9 information as required. This job posting may include standard legal notices.
PI278814453
#J-18808-Ljbffr