Energy Exemplar
Overview
Energy Exemplar’s mission is to enable transformative energy decisions through a cleaner future of decarbonization. Since 1999, our award-winning software portfolio—PLEXOS®, Aurora, and Adapt2—has empowered organizations across the globe to collaboratively plan for a sustainable energy future with clarity, speed, and innovation. We operate globally with a focus on ownership, integrity, and innovation as core values.
Our impact is recognized with industry awards and we continuously work to help stakeholders from utilities to regulators, government bodies, and energy companies achieve measurable value through Energy Exemplar’s solutions.
About the Role
As a member of the EMEA Customer Success team, the Senior Customer Success Manager – Middle East will manage and grow customer engagements across the region. The role focuses on building long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value. You will oversee a high-value customer portfolio with responsibility for retention, revenue growth, and advocacy, acting as a trusted advisor to senior stakeholders and driving expansion opportunities while maintaining high adoption and satisfaction.
This role involves strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across the Middle East. You will combine a commercial mindset with deep knowledge of the regional energy landscape to translate complex customer challenges into actionable solutions.
Primary Responsibilities
Strategic Account Ownership
Establish, expand, and nurture executive-level relationships with customers across the Middle East.
Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.
Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.
Revenue Growth & Retention
Drive measurable business outcomes by managing a regional portfolio representing $130M ARR.
Ensure renewal targets are consistently achieved or exceeded.
Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.
Customer Advocacy & Success
Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value.
Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.
Market & Industry Engagement
Represent Energy Exemplar as a thought leader in the Middle East energy sector.
Attend and present at regional conferences, government forums, and industry events to expand networks and identify opportunities.
Operational Excellence
Ensure onboarding, adoption, and expansion are delivered to the highest standard, using consistent frameworks across markets.
Maintain robust account management systems, with reporting and data analysis to executive leadership.
Voice of the Customer
Act as the conduit between customers and Product teams.
Deliver actionable feedback on market trends, regulatory developments, and customer requirements to shape product roadmap.
Regional Expansion & Innovation
Identify and develop new business opportunities, including partnerships with governments, regulators, and private sector leaders to embed Energy Exemplar in the Middle East ecosystem.
Requirements
Experience: 7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries.
Industry Knowledge: Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
Commercial Acumen: Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets.
Relationship Management: Ability to build and sustain executive-level relationships with C-suite and senior stakeholders.
Strategic Thinking: Ability to translate customer challenges into actionable solutions and value realization.
Communication Skills: Excellent written and verbal communication; confident presenting to senior audiences and at industry forums.
Analytical Skills: Proficiency in using data to inform customer insights and guide decisions.
Flexibility: Willingness to travel across the Middle East for meetings and events.
Education: Bachelor’s degree required; advanced degree in business, engineering, or related field preferred.
Energy Exemplar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please inform us if you require accommodations at any stage of the recruitment process.
Energy Exemplar respects your privacy and provides the Candidate Privacy Notice explaining how we collect, use, and protect your personal information when you apply for a role with us.
EEO and Privacy Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process.
#J-18808-Ljbffr
Our impact is recognized with industry awards and we continuously work to help stakeholders from utilities to regulators, government bodies, and energy companies achieve measurable value through Energy Exemplar’s solutions.
About the Role
As a member of the EMEA Customer Success team, the Senior Customer Success Manager – Middle East will manage and grow customer engagements across the region. The role focuses on building long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value. You will oversee a high-value customer portfolio with responsibility for retention, revenue growth, and advocacy, acting as a trusted advisor to senior stakeholders and driving expansion opportunities while maintaining high adoption and satisfaction.
This role involves strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across the Middle East. You will combine a commercial mindset with deep knowledge of the regional energy landscape to translate complex customer challenges into actionable solutions.
Primary Responsibilities
Strategic Account Ownership
Establish, expand, and nurture executive-level relationships with customers across the Middle East.
Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.
Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.
Revenue Growth & Retention
Drive measurable business outcomes by managing a regional portfolio representing $130M ARR.
Ensure renewal targets are consistently achieved or exceeded.
Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.
Customer Advocacy & Success
Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value.
Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.
Market & Industry Engagement
Represent Energy Exemplar as a thought leader in the Middle East energy sector.
Attend and present at regional conferences, government forums, and industry events to expand networks and identify opportunities.
Operational Excellence
Ensure onboarding, adoption, and expansion are delivered to the highest standard, using consistent frameworks across markets.
Maintain robust account management systems, with reporting and data analysis to executive leadership.
Voice of the Customer
Act as the conduit between customers and Product teams.
Deliver actionable feedback on market trends, regulatory developments, and customer requirements to shape product roadmap.
Regional Expansion & Innovation
Identify and develop new business opportunities, including partnerships with governments, regulators, and private sector leaders to embed Energy Exemplar in the Middle East ecosystem.
Requirements
Experience: 7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries.
Industry Knowledge: Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
Commercial Acumen: Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets.
Relationship Management: Ability to build and sustain executive-level relationships with C-suite and senior stakeholders.
Strategic Thinking: Ability to translate customer challenges into actionable solutions and value realization.
Communication Skills: Excellent written and verbal communication; confident presenting to senior audiences and at industry forums.
Analytical Skills: Proficiency in using data to inform customer insights and guide decisions.
Flexibility: Willingness to travel across the Middle East for meetings and events.
Education: Bachelor’s degree required; advanced degree in business, engineering, or related field preferred.
Energy Exemplar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please inform us if you require accommodations at any stage of the recruitment process.
Energy Exemplar respects your privacy and provides the Candidate Privacy Notice explaining how we collect, use, and protect your personal information when you apply for a role with us.
EEO and Privacy Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process.
#J-18808-Ljbffr