Alaska Airlines
Overview
Guided by our purpose, core values and leadership principles, we are creating an airline people love. Our corporate teams set strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.
Role Summary The Principal Systems Reliability Engineer (SRE) is the sole subject matter expert in software engineering and IT operations. As an individual contributor, this role defines long‑term strategy for continuous improvement in system resilience, contributing to a robust and efficient operational environment. The Principal Systems Reliability (SRE) role drives an enterprise SRE center of excellence team and is instrumental in helping our airline group run a safe, robust, and reliable operation.
Key Duties
Define long‑term strategy and best practices for processes for release management and automated actions to enhance system reliability.
Define Application Performance Monitoring (APM) standards and assist teams with application monitoring and observability to proactively identify issues.
Collaborate with product teams to meet SLOs by minimizing service disruptions and maintain high availability.
Lead initiatives across SLIs/SLOs, observability, incident management, and service ownership, ensuring insights and learnings are captured and acted upon.
Partner with engineering to design reliable, fault‑tolerant systems and reduce operational toil through automation.
Collaborate and network with product teams to ensure seamless code deployment and operational excellence.
Provide consulting support for system design, platform management, and capacity planning.
Collaborate and influence IT teams to improve system support, monitoring, and administration.
Ensure operational compliance with all security, privacy, audit, disaster recovery, and other requirements.
Qualifications Required Qualifications
7 years of experience in information technology or related area.
A Bachelor’s degree, preferably with a focus in computer science, engineering, information systems, or an additional two years of training/experience in lieu of this degree.
Technical knowledge of application designs and architectures.
Minimum age of 18.
Must be authorized to work in the U.S.
High school diploma or equivalent is required.
Preferred Qualifications
Demonstrate experience in coaching and mentoring system and site reliability engineers.
Experience applying ITIL and IT process best practices.
Experience with technical engineering working in IT operations.
Experience with SRE practices, agile methodologies, development lifecycles, and DevOps best practices.
Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications and perform in a lead role.
Experience with event correlation.
Experience with Windows and Linux based operating environments.
Experience with multi‑cloud environments.
Excellent communication skills and a proven ability to collaborate with a variety of team members.
Proven ability to successfully work with multiple vendors.
Strong interpersonal, organizational, communication, and customer service skills.
Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Salary Range: $138,500 – $207,750 per year
Note: We don’t typically hire at the top of the range.
Benefits
Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Equal Opportunity It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
#J-18808-Ljbffr
Role Summary The Principal Systems Reliability Engineer (SRE) is the sole subject matter expert in software engineering and IT operations. As an individual contributor, this role defines long‑term strategy for continuous improvement in system resilience, contributing to a robust and efficient operational environment. The Principal Systems Reliability (SRE) role drives an enterprise SRE center of excellence team and is instrumental in helping our airline group run a safe, robust, and reliable operation.
Key Duties
Define long‑term strategy and best practices for processes for release management and automated actions to enhance system reliability.
Define Application Performance Monitoring (APM) standards and assist teams with application monitoring and observability to proactively identify issues.
Collaborate with product teams to meet SLOs by minimizing service disruptions and maintain high availability.
Lead initiatives across SLIs/SLOs, observability, incident management, and service ownership, ensuring insights and learnings are captured and acted upon.
Partner with engineering to design reliable, fault‑tolerant systems and reduce operational toil through automation.
Collaborate and network with product teams to ensure seamless code deployment and operational excellence.
Provide consulting support for system design, platform management, and capacity planning.
Collaborate and influence IT teams to improve system support, monitoring, and administration.
Ensure operational compliance with all security, privacy, audit, disaster recovery, and other requirements.
Qualifications Required Qualifications
7 years of experience in information technology or related area.
A Bachelor’s degree, preferably with a focus in computer science, engineering, information systems, or an additional two years of training/experience in lieu of this degree.
Technical knowledge of application designs and architectures.
Minimum age of 18.
Must be authorized to work in the U.S.
High school diploma or equivalent is required.
Preferred Qualifications
Demonstrate experience in coaching and mentoring system and site reliability engineers.
Experience applying ITIL and IT process best practices.
Experience with technical engineering working in IT operations.
Experience with SRE practices, agile methodologies, development lifecycles, and DevOps best practices.
Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications and perform in a lead role.
Experience with event correlation.
Experience with Windows and Linux based operating environments.
Experience with multi‑cloud environments.
Excellent communication skills and a proven ability to collaborate with a variety of team members.
Proven ability to successfully work with multiple vendors.
Strong interpersonal, organizational, communication, and customer service skills.
Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Salary Range: $138,500 – $207,750 per year
Note: We don’t typically hire at the top of the range.
Benefits
Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Equal Opportunity It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
#J-18808-Ljbffr