Bostik
Adhesives Applications Group Manager
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Adhesives Applications Group Manager
role at
Bostik
2 days ago Be among the first 25 applicants
Position Title:
Technical Service Manager Pressure Sensitive Adhesives
Situation:
Reports to the North America Advanced Packaging and Converting Business Director
6 direct reports (5 Technical Sales Representatives and one Technician)
Lead PSA Technical Service Team and liaise with Sales, PLM, R&D, CS, Marketing and Manufacturing
Strong interaction with Leadership, Global Market Managers and National Sales Managers
Member of the Advanced Packaging and Converting Leadership team
Manage Technical Service Support for several key accounts directly
Job Dimensions:
Execute technical service strategies that support business strategy and drive growth
Support customers with product recommendations, seminars and training; lead troubleshooting and complaint resolution
Lead field trials with current and new products
Develop effective relationships with customers, especially technical counterparts
Include the account manager in all formal customer communications
Lead communication of current project status at accounts; overall responsibility for lab work performed for all customer projects
Support new product development and commercialization
Build and leverage technical service team expertise to demonstrate value and differentiation
Develop application and end‑use expertise
Ensure cross‑functional collaboration between Technical Service and other functions
Influence strategic R&D programs and feed customer requirements for new product development into R&D programs
Collaborate with fellow technical and commercial employees to form a cohesive, global, customer‑focused team
Track metrics for TS team including new product introductions, lab case workflow and management, personnel goals and objectives and progress towards completion
Facilitate progress on quality incidents and investigations between organizational groups
Activities:
Planning and preparation: Plan customer interactions, set agendas, clear objectives, pre‑work
Adept at presenting to large groups with concise clear message
Practice safe work habits in accordance with OSHA, EPA guidelines and Bostik EHS expectations
Prominent Capabilities:
Organize and prioritize Technical Service team activities, maximizing lab resources to achieve project goals and customer requirements
Support Account Managers to maintain customer base and grow the business
Assist sales in making product and processing recommendations; add value at customers by identifying opportunities to improve quality and increase productivity
Coordinate with Product Development and Marketing to assist with qualification and scale up of new products
Provide product line or market presentations to customers as required
Qualifications / Experience Required:
Bachelor’s degree required, B.S. in technical field preferred; advanced degree a plus
Experience in the acrylic and/or hot melt PSA market strongly preferred
5+ years of progressive experience in B2B customer‑facing roles
3+ years managing and developing a sales or technical team strongly preferred
Track record of proven success
Ability to work in a self‑directed, hands‑on environment
Exceptional interpersonal, communication, listening, organizational, and presentation skills
Strong computer skills (Microsoft environment, Salesforce.com)
Ability to travel up to 30% of the time
This role is located at Bostik R&D center in Columbus, Ohio
Location: Columbus, OH
Compensation: $125,000.00 – $140,000.00
#J-18808-Ljbffr
Adhesives Applications Group Manager
role at
Bostik
2 days ago Be among the first 25 applicants
Position Title:
Technical Service Manager Pressure Sensitive Adhesives
Situation:
Reports to the North America Advanced Packaging and Converting Business Director
6 direct reports (5 Technical Sales Representatives and one Technician)
Lead PSA Technical Service Team and liaise with Sales, PLM, R&D, CS, Marketing and Manufacturing
Strong interaction with Leadership, Global Market Managers and National Sales Managers
Member of the Advanced Packaging and Converting Leadership team
Manage Technical Service Support for several key accounts directly
Job Dimensions:
Execute technical service strategies that support business strategy and drive growth
Support customers with product recommendations, seminars and training; lead troubleshooting and complaint resolution
Lead field trials with current and new products
Develop effective relationships with customers, especially technical counterparts
Include the account manager in all formal customer communications
Lead communication of current project status at accounts; overall responsibility for lab work performed for all customer projects
Support new product development and commercialization
Build and leverage technical service team expertise to demonstrate value and differentiation
Develop application and end‑use expertise
Ensure cross‑functional collaboration between Technical Service and other functions
Influence strategic R&D programs and feed customer requirements for new product development into R&D programs
Collaborate with fellow technical and commercial employees to form a cohesive, global, customer‑focused team
Track metrics for TS team including new product introductions, lab case workflow and management, personnel goals and objectives and progress towards completion
Facilitate progress on quality incidents and investigations between organizational groups
Activities:
Planning and preparation: Plan customer interactions, set agendas, clear objectives, pre‑work
Adept at presenting to large groups with concise clear message
Practice safe work habits in accordance with OSHA, EPA guidelines and Bostik EHS expectations
Prominent Capabilities:
Organize and prioritize Technical Service team activities, maximizing lab resources to achieve project goals and customer requirements
Support Account Managers to maintain customer base and grow the business
Assist sales in making product and processing recommendations; add value at customers by identifying opportunities to improve quality and increase productivity
Coordinate with Product Development and Marketing to assist with qualification and scale up of new products
Provide product line or market presentations to customers as required
Qualifications / Experience Required:
Bachelor’s degree required, B.S. in technical field preferred; advanced degree a plus
Experience in the acrylic and/or hot melt PSA market strongly preferred
5+ years of progressive experience in B2B customer‑facing roles
3+ years managing and developing a sales or technical team strongly preferred
Track record of proven success
Ability to work in a self‑directed, hands‑on environment
Exceptional interpersonal, communication, listening, organizational, and presentation skills
Strong computer skills (Microsoft environment, Salesforce.com)
Ability to travel up to 30% of the time
This role is located at Bostik R&D center in Columbus, Ohio
Location: Columbus, OH
Compensation: $125,000.00 – $140,000.00
#J-18808-Ljbffr