State of Florida
ELIGIBILITY SUPERVISOR - SES - 60023286
This is a professional position primarily responsible for the supervision of a storefront location and its staff. The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and evaluating employees, planning and directing employee’s work assignments, and having the authority to recommend personnel actions. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.
Responsibilities
Supervises public assistance eligibility staff using the Department’s computer systems. Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s work-load, work-flow, deadlines, and work objectives to meet process measurements and performance targets.
Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed.
Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement). Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures. Develops and monitors individual and unit improvement plans for effectiveness.
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required.
Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manages service records and reports data, resources, and or training needs to their designated program point of contact.
DISABILITY AWARENESS Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
EEO STATEMENT The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
DRUG-FREE WORKPLACE The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
#J-18808-Ljbffr
Responsibilities
Supervises public assistance eligibility staff using the Department’s computer systems. Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s work-load, work-flow, deadlines, and work objectives to meet process measurements and performance targets.
Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed.
Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement). Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures. Develops and monitors individual and unit improvement plans for effectiveness.
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required.
Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manages service records and reports data, resources, and or training needs to their designated program point of contact.
DISABILITY AWARENESS Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
EEO STATEMENT The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
DRUG-FREE WORKPLACE The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
#J-18808-Ljbffr